Bovine.4382

Just got a reply to my ticket! Whoever saw this and mentioned it to customer support, THANK YOU! You have no idea what it is like having to wait a week just so you can get into your own account! Now the reply did ask for some more information, which i have replied back to. I just pray and beg of you guys, don't make me wait another week for a reply! I just want to get my account back lol!

Thank you Blude! Someone who actually sees logic! Nothing i have said here is out of line with what every person has a right to. The most frustrating problem is they know there is a huge wait for the tickets, yet they make no effort to implement other ways to get things fixed. They could easily add something to reset the SMS by just making it ask me some questions about my account that only i would know.....VERY easy and it avoids MORE tickets. Stuff like this is what a quality customer service would provide. To me it just seems like they are either lazy or don't even care or both.