Olivekat.2198

I asked for a game refund 5 days ago, got a response after 3 days to confirm a refund request and then nothing. There has been activity on my ticket since then that wasn't me, but still no reply. Both expansion packs are still active on my account which leads me to believe the process has not even been started. This issue is extremely urgent to me but apparently only to me and I feel like I'm being ignored.