Xekht.6984

I'm in the exact same situation. I made a ticket 8 days ago because I bought the Ultimate Edition a day before they announced the sale. My original support ticket post asked for a full refund, but said I was also open to a partial one or just being given an equivalent amount in gems if that was possible. It took a couple days for them to reply back to me that the Ultimate Edition wasn't on sale and that they couldn't give me a partial refund. They conveniently ignored my original request for a full refund, so I posted again restating that I wanted a full refund, which took another couple days for them to reply back and asked me to agree to the terms and approve the refund, which I did. That was on Monday and it's now Friday, yet still no contact from support since even though I see someone's looked at my ticket because the "Last Activity" was updated. I've been dealing with Logitech support at the same time because of a faulty mouse and their support vs. ArenaNet's is night and day. It took Logitech 2 days from my original RMA request to approving it and shipping me out a new one. I was going to repurchase GW2 again after the refund went through but honestly the atrocious support has left such a bad taste in my mouth that I'm considering just dropping GW2 completely. There's 2 days left of the sale and if I don't get a resolution by then, then I'll take that as a sign that ArenaNet doesn't want my money.