Bonnie Bear.2954 Posted November 6, 2017 Share Posted November 6, 2017 Hello!I've tried to submit a support ticket for an in-game issue, but the CAPTCHA won't appear when I submit anonymously. I've turned off ad-blocker, AND tried three separate browsers. Additionally, when I log in to use my account to send a ticket, it takes me to the account overview screen. When I head back to the support page, it is as though I never logged in, and the whole process repeats. At this point I'm unable to submit a ticket at all! Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 6, 2017 Share Posted November 6, 2017 Huh! I didn't even know there was a captcha. Must be new.Have you tried a different device?Good luck. Link to comment Share on other sites More sharing options...
Illconceived Was Na.9781 Posted November 6, 2017 Share Posted November 6, 2017 @"Inculpatus cedo.9234" said:Huh! I didn't even know there was a captcha. Must be new.Have you tried a different device?The captcha has been there for a while, but only for anonymous tickets (i.e. when you don't login to the support system first or using a private window).OP: I haven't had any trouble with it. There might be something else blocking the images, like an overaggressive anti-malware program, a "no script" that's too restrictive, etc. Probably the easiest way to test is to use another computer to submit your ticket (once the ticket is in the system, you just need to respond to emails). (You could also ask someone else to submit the ticket; the system doesn't care who does that initially and any verification details can be conveyed via email, which your submitter won't be able to access.)Good luck and please let us know what you find out. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 6, 2017 Share Posted November 6, 2017 Must be only since they enabled logging in. I'm not sure that hasn't created more problems than whatever it solved.Again, OP, another device might be your quickest route to the CS Team.Good luck. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.