Hemmels.6184 Posted December 13, 2022 Share Posted December 13, 2022 (edited) Have sent an error report to ArenaNet, seems to say OOM heap error, but I have 10.3Gb available when I launch the client. Any help much appreciated. Quote *--> Crash <--* OOM: Heap, bytes=33554448, App: Gw2-64.exe Pid: 13540 BaseAddr: 00007FF68E690000 ProgramId: 101 Build: 138680 When: 2022-12-13T22:25:39Z Uptime: 0 days 0:01:25 Flags: 0 DumpFile: Crash.dmp *--> System <--* Name: b2d60933 IpAddr: 192.168.0.71 Processors: 4 [GenuineIntel:6:14:3] OSVersion: Windows 10.0 (64 bit) *--> System Memory <--* Physical: 6184MB/16324MB 37% Paged: 16MB/37990MB 0% Virtual: 134184842MB/134217727MB 3% Load: 62% CommitTotal: 37973MB CommitLimit: 37990MB CommitPeak: 37979MB SystemCache: 6834MB HandleCount: 83525 ProcessCount: 198 ThreadCount: 2515 *--> Process Memory <--* Private: 28381MB WorkingSet: 2313MB PeakWorkingSet: 2313MB PageFaults: 1764145 *--> Memory Category Usage (Inclusive) <--* [Category] [Size(MB)] [Count] Root 2360.46 650537 Programmer Data 1656.37 321589 Engine 1193.41 110976 Gr 790.66 53516 Gr Texture 481.61 4403 Uncategorized 472.08 299330 Model-Programmer 381.46 44234 Model Granny 376.16 20393 Game 305.18 179372 Content 265.20 67209 Art Assets 203.04 15990 DDI 145.99 5290 Collections 114.22 9160 Dictionary 112.24 2184 Gr Material 98.47 9309 Character Models 89.81 5128 UI Assets 84.21 471 UI Textures 84.18 453 Composite Models 83.64 2059 Composite Packfile 43.11 1188 Gr Umbra 41.62 2734 Composite Tex 40.26 86 Composite Tex Pool 40.18 85 I/O 35.59 1035 *--> Memory Category Usage (Exclusive) <--* [Category] [Size(MB)] [Count] Gr Texture 481.61 4403 Uncategorized 472.08 299330 Model Granny 376.16 20393 Content 265.20 67209 DDI 145.40 1725 Dictionary 112.24 2184 Gr Material 98.47 9309 UI Textures 84.18 453 Composite Packfile 43.11 1188 Gr Umbra 41.62 2734 Composite Tex Pool 40.18 85 Archive 34.21 85 Collide 16.04 1517 Composite 15.34 2432 Anim Import Packfile 11.40 8 Collide Havok 10.83 11599 Audio FMOD 9.11 356 Gr Shadow 8.80 2202 Game Animation 8.74 67271 Audio 8.37 1690 Terrain Geo 7.66 800 Game 5.81 36037 Model-Programmer 5.27 22793 Gr Cloud 5.21 8790 Edited December 13, 2022 by Hemmels.6184 Resolved Link to comment Share on other sites More sharing options...
Hemmels.6184 Posted December 13, 2022 Author Share Posted December 13, 2022 Resolved, updated Windows and GeForce. Happened to be both patches on same day as GW2. 1 1 1 Link to comment Share on other sites More sharing options...
The Real Lacho.7652 Posted December 14, 2022 Share Posted December 14, 2022 I have the same error but I have an amd graphics card. Still no update (haven't checked windows update). I get that error after selecting character, on the zone loading screen, but only with dx9 turned off. If I turn dx9 on I can play. Link to comment Share on other sites More sharing options...
The Real Lacho.7652 Posted December 14, 2022 Share Posted December 14, 2022 Update, I can use dx11 but setting shadows to ultra makes the crash happen. Anyone else having this problem? gonna check other threads on the forum. This started happening today after the update. Link to comment Share on other sites More sharing options...
Afterland.2951 Posted December 14, 2022 Share Posted December 14, 2022 The same thing happen to me just now. Tried to uninstall Arcdps, install/reinstall Gw2, ininstall/reinstall Nvidias Drivers. The Ultra Shadows that @The Real Lacho.7652 comment above me really solved the problem for now. TY Btw Lacho. 1 Link to comment Share on other sites More sharing options...
Arianth Moonlight.6453 Posted December 14, 2022 Share Posted December 14, 2022 (edited) can confirm Ultra Shadows is crashing the game. my Windows just got updated and I'm gonna check Nvidia drivers. problem solved with latest update, thanks! Edited December 14, 2022 by Arianth Moonlight.6453 Link to comment Share on other sites More sharing options...
The Real Lacho.7652 Posted December 14, 2022 Share Posted December 14, 2022 Thanks for fixing the issue Arenanet! Link to comment Share on other sites More sharing options...
Florimel.8069 Posted December 14, 2022 Share Posted December 14, 2022 (edited) Not solved at all. The issue had the workaround by lowering the shadow settings ingame and it worked. Today, i cannot even log in to the character selection screen. When it should load the char selection, the screen stays black and i get a fatal error closing the game. Edit: Found out that Dx11 has a problem with accounts with too many character slots. I can't load the character selection screen. Forced starting with Dx9 and everything is fine. Sooo.. back to Dx9 i guess. Edited December 18, 2022 by Florimel.8069 1 Link to comment Share on other sites More sharing options...
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