[Resolved] OOM error when choosing any character since patch released today

[Hemmels.6184]

Have sent an error report to ArenaNet, seems to say OOM heap error, but I have 10.3Gb available when I launch the client. Any help much appreciated.

Quote

 

*--> Crash <--*
OOM: Heap, bytes=33554448, 
App: Gw2-64.exe 
Pid: 13540
BaseAddr: 00007FF68E690000
ProgramId: 101
Build: 138680
When: 2022-12-13T22:25:39Z
Uptime:   0 days  0:01:25
Flags: 0
DumpFile: Crash.dmp

*--> System <--*
Name: b2d60933
IpAddr: 192.168.0.71
Processors: 4 [GenuineIntel:6:14:3]
OSVersion: Windows 10.0 (64 bit)

*--> System Memory <--*
Physical:  6184MB/16324MB  37%
Paged:       16MB/37990MB  0%
Virtual:  134184842MB/134217727MB  3%
Load: 62%
CommitTotal:  37973MB
CommitLimit:  37990MB
CommitPeak:   37979MB
SystemCache:   6834MB
HandleCount:  83525
ProcessCount:   198
ThreadCount:   2515

*--> Process Memory <--*
Private:         28381MB
WorkingSet:      2313MB
PeakWorkingSet:  2313MB
PageFaults:   1764145

*--> Memory Category Usage (Inclusive) <--*
[Category]              [Size(MB)]  [Count]     
Root                    2360.46     650537      
Programmer Data         1656.37     321589      
Engine                  1193.41     110976      
Gr                      790.66      53516       
Gr Texture              481.61      4403        
Uncategorized           472.08      299330      
Model-Programmer        381.46      44234       
Model Granny            376.16      20393       
Game                    305.18      179372      
Content                 265.20      67209       
Art Assets              203.04      15990       
DDI                     145.99      5290        
Collections             114.22      9160        
Dictionary              112.24      2184        
Gr Material             98.47       9309        
Character Models        89.81       5128        
UI Assets               84.21       471         
UI Textures             84.18       453         
Composite Models        83.64       2059        
Composite Packfile      43.11       1188        
Gr Umbra                41.62       2734        
Composite Tex           40.26       86          
Composite Tex Pool      40.18       85          
I/O                     35.59       1035        

*--> Memory Category Usage (Exclusive) <--*
[Category]              [Size(MB)]  [Count]     
Gr Texture              481.61      4403        
Uncategorized           472.08      299330      
Model Granny            376.16      20393       
Content                 265.20      67209       
DDI                     145.40      1725        
Dictionary              112.24      2184        
Gr Material             98.47       9309        
UI Textures             84.18       453         
Composite Packfile      43.11       1188        
Gr Umbra                41.62       2734        
Composite Tex Pool      40.18       85          
Archive                 34.21       85          
Collide                 16.04       1517        
Composite               15.34       2432        
Anim Import Packfile    11.40       8           
Collide Havok           10.83       11599       
Audio FMOD              9.11        356         
Gr Shadow               8.80        2202        
Game Animation          8.74        67271       
Audio                   8.37        1690        
Terrain Geo             7.66        800         
Game                    5.81        36037       
Model-Programmer        5.27        22793       
Gr Cloud                5.21        8790 

 

 

 

Edited December 13, 2022 by Hemmels.6184
Resolved

[Hemmels.6184]

Resolved, updated Windows and GeForce. Happened to be both patches on same day as GW2.

[The Real Lacho.7652]

I have the same error but I have an amd graphics card. Still no update (haven't checked windows update). I get that error after selecting character, on the zone loading screen, but only with dx9 turned off. If I turn dx9 on I can play.

[The Real Lacho.7652]

Update, I can use dx11 but setting shadows to ultra makes the crash happen. Anyone else having this problem? gonna check other threads on the forum. This started happening today after the update.

[Afterland.2951]

The same thing happen to me just now. Tried to uninstall Arcdps, install/reinstall Gw2, ininstall/reinstall Nvidias Drivers. The Ultra Shadows that @The Real Lacho.7652 comment above me really solved the problem for now. TY Btw Lacho.

[Arianth Moonlight.6453]

can confirm Ultra Shadows is crashing the game.

my Windows just got updated and I'm gonna check Nvidia drivers.

problem solved with latest update, thanks!

Edited December 14, 2022 by Arianth Moonlight.6453

[The Real Lacho.7652]

Thanks for fixing the issue Arenanet!

[Florimel.8069]

Not solved at all. The issue had the workaround by lowering the shadow settings ingame and it worked. Today, i cannot even log in to the character selection screen. When it should load the char selection, the screen stays black and i get a fatal error closing the game.

Edit: Found out that Dx11 has a problem with accounts with too many character slots. I can't load the character selection screen. Forced starting with Dx9 and everything is fine. Sooo.. back to Dx9 i guess.

Edited December 18, 2022 by Florimel.8069