Boxer.5369 Posted March 1, 2023 Share Posted March 1, 2023 If possible, I would like Anet or Guild Wars staff to help me with disabling my sms authentication. Last week my cell phone broke and I couldn't get in the game or the forums because I couldn't get any text for my sms code for the game or the forums. I got a new phone, but I want to disable my sms, just in case something ever happens to my phone again and I can't get on the game or forums again. 1 Link to comment Share on other sites More sharing options...
Linken.6345 Posted March 2, 2023 Share Posted March 2, 2023 Well nothing will change posting here send in a support ticket above or below. If you cant login due to login loop search for the email and send them a normal mail. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 2, 2023 Share Posted March 2, 2023 (edited) 3 hours ago, Boxer.5369 said: If possible, I would like Anet or Guild Wars staff to help me with disabling my sms authentication. Last week my cell phone broke and I couldn't get in the game or the forums because I couldn't get any text for my sms code for the game or the forums. I got a new phone, but I want to disable my sms, just in case something ever happens to my phone again and I can't get on the game or forums again. From the Knowledge Base: How can I remove SMS Authentication from my account or change the phone number I use to authenticate? If you still have access to your old phone, you can remove SMS authentication on the account management page. Simply follow these steps: Click the Security link at the top of the page. Under Credentials, click the "Edit" link next to 2-Step Verification. Click "UNLINK YOUR PHONE" to have a new security code sent to your mobile device. Enter the new code, then click "NEXT" and "FINISH" on the account page. To keep your account secure, click the "Edit" link next to 2-Step Verification to set up a new authentication method. If you lose your phone or change numbers, simply contact our support team for help updating your authentication method. Other Authentication Methods If you're interested in using the Authenticator App instead of SMS authentication, you can learn more downloading and using the mobile app in this article. https://help.guildwars2.com/hc/en-us/articles/230429447-Help-with-SMS-Authentication Trouble Logging In Edited March 2, 2023 by Inculpatus cedo.9234 more info Link to comment Share on other sites More sharing options...
Boxer.5369 Posted March 2, 2023 Author Share Posted March 2, 2023 Thank you both. I'll give those a try. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now