Can't swap Eldritch Horror gathering tools for ones with the glyph selection containers

[Magimay.1649]

20 minutes ago, rune.9572 said:

they disabled it after they kittened up earlier and let people with standard edition exchange their tools too, then upgrade to deluxe to get extra 3 boxes, obtaining 6 boxes in total.

see https://en-forum.guildwars2.com/topic/150172-so-are-pre-order-players-going-to-get-three-more-glyph-boxes/

 

The exchange is still there. My partner and I just did it. I could only exchange the mining tool, he could exchange all 3. We preordered at the same time(very early on, probably within a day of it becoming available) and opened it upon receit. He used all 3 tools while I only used the 2 I couldn't exchange. 

[ellabrave.5492]

9 hours ago, Magimay.1649 said:

The exchange is still there. My partner and I just did it. I could only exchange the mining tool, he could exchange all 3. We preordered at the same time(very early on, probably within a day of it becoming available) and opened it upon receit. He used all 3 tools while I only used the 2 I couldn't exchange. 

Yes, it just seems to be broken for some people. I am started to get a bit annoyed now as someone who purchased ultimate and has supported A/Net for a while by getting every expansion at launch.. It's almost a week since I logged the ticket and nothing more than a "we are investigating" message.

[BigDaddyDragon.8365]

So, I purchased the deluxe version on all 4 of my accounts over 3 weeks ago.  My 3 alt accounts I took out of the mail and started using them but on my main I just left them in the mail.  On my main I took them out a few days ago and put them in my bank.  Yesterday I found out about the glyph boxes for those that bought it prior to the 20th, but I don't get the option at the black lion specialist to exchange them.  My 3 alt accounts though who opened right away and started using them were able to exchange all of them yesterday.

Edited September 2 by BigDaddyDragon.8365

[LoneTheWolf.5912]

I also do not have the option to exchange at the exchange specialist.  My partner who went to the npc at the same time as me was able to see and swap for ones with glyphs. 

I tried a full relog, equipping and removing the tools, moving them to a different generic (not invisible) bag.. no change...Very frustrating.

[Valdas.3476]

I purchased the Ultimate edition of the Janthir expansion a few weeks ago but like many of the posters here, I did not take the tools out of my mail until recently (after the tool exchange was announced.  I do not have an option to exchange the tools at the tool vendor.  I went back to Mukluk's video describing the process and I am sure that there is a problem.  I suspect it is related to players that pulled the tools out of the mail later now have this problem.  For example:

 

10 hours ago, BigDaddyDragon.8365 said:

So, I purchased the deluxe version on all 4 of my accounts over 3 weeks ago.  My 3 alt accounts I took out of the mail and started using them but on my main I just left them in the mail.  On my main I took them out a few days ago and put them in my bank.  Yesterday I found out about the glyph boxes for those that bought it prior to the 20th, but I don't get the option at the black lion specialist to exchange them.  My 3 alt accounts though who opened right away and started using them were able to exchange all of them yesterday.

 

[Dmon.2089]

2 hours ago, Valdas.3476 said:

I purchased the Ultimate edition of the Janthir expansion a few weeks ago but like many of the posters here, I did not take the tools out of my mail until recently (after the tool exchange was announced.  I do not have an option to exchange the tools at the tool vendor.  I went back to Mukluk's video describing the process and I am sure that there is a problem.  I suspect it is related to players that pulled the tools out of the mail later now have this problem.  For example:

 

 

That could be a cause but it's not the only one.

I bought reserved the game the moment it was announced, switched to the tools the moment I got them. Put glyphs on them and used them. When I saw you could get the glyphs for them I got the glyphs I'd put out of them and went to the merchant.
They weren't even listed.

[juniippurr.9521]

Same issue for me, and also directed to post here by GM from Support.

I can't see any options to swap at the Black Lion Exchange Specialists I tried. I bought the Ultimate edition and opened my mail when I first received the gathering tools but ended up buying glyphs. I didn't try to exchange them until a couple of days ago because I didn't see the news about the exchange.

[Ferus.3165]

there was an oversight when anet gave people the glyph boxes for the deluxe edition. They put glyph boxes in the deluxe package you could buy but forgot that you could exchange those tools for even more glyphs. Then when they realised their error they quickly fixed it by apparently removing the option to trade the tools at the special merchant for all those who took those tools out of their mailbox from that point of time. Anyone who would buy the tools later would now not have the ability to trade those tools in to get even more glyphs but those who didn't take them out of the mail and preordered before anet made the change to introduce glyphs into the deluxe edition are left with 0 glyphs right now because they too cannot exchange their tools for tools with glyph boxes anymore.

[grimrupert.1795]

Same issue here no option to exchange and no glyph boxes with my ultimate purchase - to be fair those who didn't get glyphs should get them asap - historically it should be easy for Arena to see what players have got what glyphs and how they got them.

[Sunyavadin.7962]

Absolutely wild they're just directing everyone to this thread and then closing the tickets and asking us to rate the support we received.

 

[Gilthas.6523]

Same issue here, pre-purchased early, got the tools out of the mail late, no options at the vendor.

Put in a ticket, which was closed and I was told to "watch the forums", then asked to rate the support I received.

Even a simple acknowledgement by Anet in this thread would at least be a signal it's getting looked at properly.

[PantheraPapillion.8074]

•  
• Members
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Posted 7 hours ago

Same issue here, pre-purchased early, got the tools out of the mail late, no options at the vendor.

[Sunyavadin.7962]

12 hours ago, PantheraPapillion.8074 said:

• Same issue here, pre-purchased early, got the tools out of the mail late, no options at the vendor.

I took the tools from my mail weeks before launch, because they look cool. But have been trying to exchange them since a couple of days after launch, which was the first chance I had time to play after it, and they'd already seemingly disabled the exchange by then.

[Mangi.8907]

Same issue, bought on August 19, opened the mail 9/6, no option to get the glyphs. Filed a support ticket and they told me it's a bug they're working on addressing and to watch the forums. So here I am!

[Cubimon.9140]

On 9/8/2024 at 12:06 AM, Mangi.8907 said:

Same issue, bought on August 19, opened the mail 9/6, no option to get the glyphs. Filed a support ticket and they told me it's a bug they're working on addressing and to watch the forums. So here I am!

Same situation, I tried it yesterday and it showed up the first time, but without buying it vanished, support also told me it is a known bug and I should look here

[Chaoserror.2368]

Can't make no exchanges either. Hoping to see this issue resolved.

[SailorET.8491]

I'm seeing the same issue.  Same situation, pre ordered but didn't claim the email until after launch.  Hopefully we get some sort of resolution because it's pretty irritating.

[wildmanviper.4351]

I'm pretty sure this is a larger issue than just those that have posted on this forum.  I do not like the response from the GM telling us to watch the forums and closing our ticket.  No resolution has been made, our issues still remain.  I have not seen ANET representation in this thread, so it appears we are just here to complain to each other while "something is being looked at".  Perhaps the more responses we receive on this thread, the more widespread it will become apparent to the team in order for them to take further action.

 

EDIT: I happened to be online when support sent me an email, after a bit of confusion of only receiving 1 glyph choice box, a second message came in with 2 additional ones. Looks like this thread is assisting.

Edited September 11 by wildmanviper.4351
Update to resolution.

[ellabrave.5492]

It's now over 2 weeks since I logged my ticket with no resolution to the problem. It seems to me that they have either two options:

1. Support sends the glyphs in mail to each person experiencing the problem.
2. They update the game to correctly handle the people who opened their mails late. The patch today doesn't seem to include a fix like this.

It's not a good look. There are people running around who abused a bug and got 2 sets of glyph's while others, who are loyal customers having purchased early in the pre-purchase period, are getting messed around.

Do I have to keep checking the forums daily to wait for a resolution? Are support going to mail me when the problem is resolved because they seem to have closed my ticket? If there is a game patch that fixes the problem will I be stuck in the same boat if I don't claim the item quick enough because it gets changed at the vendor again? I understand that they are still investigating but this puts a lot of the onus on me.

[ThaliaMelina.9157]

6 hours ago, ellabrave.5492 said:

It's now over 2 weeks since I logged my ticket with no resolution to the problem. It seems to me that they have either two options:

1. Support sends the glyphs in mail to each person experiencing the problem.
2. They update the game to correctly handle the people who opened their mails late. The patch today doesn't seem to include a fix like this.

It's not a good look. There are people running around who abused a bug and got 2 sets of glyph's while others, who are loyal customers having purchased early in the pre-purchase period, are getting messed around.

Do I have to keep checking the forums daily to wait for a resolution? Are support going to mail me when the problem is resolved because they seem to have closed my ticket? If there is a game patch that fixes the problem will I be stuck in the same boat if I don't claim the item quick enough because it gets changed at the vendor again? I understand that they are still investigating but this puts a lot of the onus on me.

Apparently the problem has finally been solved. I was pretty disappointed yesterday that the update didn't solve the problem again after almost two weeks. This morning I had a message ingame from support with 3 glyph boxes. Finally.

[Sunyavadin.7962]

Got my mail from support today with my glyph boxes.

 

[Bollocks.4078]

I did not get any mail from support on either of my accounts.  I submitted in-game bug reports but I did not directly contact CS.  I guess I have to contact CS to get my glyph boxes?

[Narcariel.4012]

I submitted both a ticket and a bug report.

Got an email a few hours ago. Logged in when I had a chance and the glyph boxes were in the mail. 

[Cubimon.9140]

Same for me, my ticket got updated and I got the glyph boxes via mail.

[Mangi.8907]

Just logged into the game and got my boxes. Hopefully they're just handing them off to those they can see are missing the items and not waiting until they complain.