SideChained.6218 Posted April 15, 2018 Share Posted April 15, 2018 Good evening everyone,I purchased the HOT + POF deluxe expansion deal yesterday and my account is still the core game itself. I payed with paypal and I checked that the transaction went thru, the money was taken from my bank and successfully transferred to ANet. I sent a ticket to them but I haven't heard anything. Has anyone else experienced this problem? Thank you. Link to comment Share on other sites More sharing options...
Linken.6345 Posted April 15, 2018 Share Posted April 15, 2018 did you buy inside or outside of the game?If it was outside you should get a mail with a code that you have to enter manualy mate. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 15, 2018 Share Posted April 15, 2018 You can navigate to 'My Account' (link below) and enter the Serial Key(s) there, I believe. Once the Key(s) are activated, all content from your purchase should be activated.As noted above, if you purchased outside the game, you should have received an email.If you upgraded within the game, you would have to log out completely, and then log back in.If you are able to access the content after these suggestions, don't forget to update your ticket and write, "I no longer need help".Good luck. Link to comment Share on other sites More sharing options...
Mouseychan.8695 Posted April 21, 2018 Share Posted April 21, 2018 I purchased PoF and havent received a code. Did so from the website itself. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 21, 2018 Share Posted April 21, 2018 It, sometimes, takes several hours for the code to arrive. If you haven't received one after 24 hours, you can contact the CS Team via the 'Support' link above/below. (Make sure your email provider allows mail from ArenaNet/guildwars2.com.)Good luck. Link to comment Share on other sites More sharing options...
Mouseychan.8695 Posted April 21, 2018 Share Posted April 21, 2018 @Inculpatus cedo.9234 said:It, sometimes, takes several hours for the code to arrive. If you haven't received one after 24 hours, you can contact the CS Team via the 'Support' link above/below. (Make sure your email provider allows mail from ArenaNet/guildwars2.com.)Good luck.I did get the order confirmation almost instantly. 24 hours huh? Ok. Its been eight at this point so Ill check tomorrow. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 21, 2018 Share Posted April 21, 2018 It looks like, from my records, that my Serial Key came with my Order Summary (on the same page/email). There have been cases where the Serial Key was inadvertently left off. You can contact the CS Team now, and always close the ticket (by replying to the automated response with, "I no longer need help.") if the code arrives separately.Again, good luck. Link to comment Share on other sites More sharing options...
Mouseychan.8695 Posted April 21, 2018 Share Posted April 21, 2018 And of course, ten minutes after I send the support ticket.. poof, there it is. Link to comment Share on other sites More sharing options...
Vayne.8563 Posted April 21, 2018 Share Posted April 21, 2018 @Mouseychan.8695 said:And of course, ten minutes after I send the support ticket.. poof, there it is.LOL! It's weird because when I buy expansions the codes appear pretty much instantly. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 21, 2018 Share Posted April 21, 2018 @"Mouseychan.8695" said:And of course, ten minutes after I send the support ticket.. poof, there it is.Don't forget to close your ticket with the response, "I no longer need help."Glad it worked out. Link to comment Share on other sites More sharing options...
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