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Bought the two expansions, account not upgraded

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Coming back to gw2 after god knows how many years, so I decided to buy the two expansions that came out while i was away. Still waiting, the site is still telling me i haven't bought them even though it's taken $74 AUD from my account and sent me an email...Why on earth does this need to take so long? I've literally never had this experience with a game before.

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