Make Rye Known.6273 Posted September 28, 2018 Share Posted September 28, 2018 Every time I try to buy gems I get an error message, and when I try to use paypal instead, I get the message "This offer is currently not available. Please try again later.This is happening on both my boyfriends and my account and with both our credit cards.Both cards have money enough on them, so it's not that and I am quite sure our banks haven't blocked our cards.And I am from Denmark, so it's not cause of the belgium thing.I recently return to the game after a years break and I bought some gems a few weeks ago.I really hope this can get fixed soon, because I wanted to buy some of the mount licenses that where on sale.Sincerely Skjold Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 28, 2018 Share Posted September 28, 2018 You can contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.Good luck. Link to comment Share on other sites More sharing options...
Make Rye Known.6273 Posted September 28, 2018 Author Share Posted September 28, 2018 Already did, but thank you for the tip:) Just wanted to make the post in case other people had the same problem:) Link to comment Share on other sites More sharing options...
Steve The Cynic.3217 Posted September 28, 2018 Share Posted September 28, 2018 @Make Rye Known.6273 I recently had a problem where my second account couldn't buy gems in-game using the same card that works just fine on my first account. I entered a web ticket for CS on the second account and they were able to fix the account so it could use the card(1). So overall, a CS ticket is the way to go, as @Inculpatus cedo.9234 said.(1) I entered the ticket on a Friday evening French time, and the job was done some time on Saturday evening / Sunday morning. CS works weekends! Link to comment Share on other sites More sharing options...
Jikol.7265 Posted September 28, 2018 Share Posted September 28, 2018 I have same issue. I posted a ticket today at 10:02 AM and now I'm waiting. I hope that I'll be able to buy limited sales items in time. Link to comment Share on other sites More sharing options...
TheAlchemist.3795 Posted October 13, 2018 Share Posted October 13, 2018 I have had this since I restarted playing. Ticket submitted as I dont want to use my cc details. Link to comment Share on other sites More sharing options...
Thavie.5961 Posted October 25, 2018 Share Posted October 25, 2018 Me, my husband and friend of mine couldn't buy gems because of the same issue yday. Tried different cards from different banks and even countries, paypal didn't work either. Submitted a ticket, didn't get an answer yet. That's the first time I got this issue, same cards worked with GW2 store as intended for years. Link to comment Share on other sites More sharing options...
bird.5920 Posted October 28, 2018 Share Posted October 28, 2018 I know this won't work for everyone, but I wasn't even getting error messages when trying to buy gems. Clicking 'accept' just brought me back to the beginning of the process. Support did......something to my account, and it was suddenly fixed. Definitely submit a ticket first and update your issue here if it's resolved/not resolved. I've heard it can be some sort of timeout between paypal/your bank and Digital River which support CAN'T fix for whatever reason (so far as I've seen from issues like this recently). In that case, I'd call Digital River and paypal/your bank to try and clear things up. Link to comment Share on other sites More sharing options...
RonDawg.5402 Posted October 28, 2018 Share Posted October 28, 2018 I have the same issue as bird.5920... I hope they correct the issue as I am returning to the game and want to get some of these items that require gems! When purchasing gems it doesn't matter if I choose PayPal or Credit Card option. The payment window seems stuck in a loop and goes back to gem quantity after I authorize payment with a CC or it will say "This offer is currently not available. Please try again later" across the top of the PayPal Payment Method Window! Link to comment Share on other sites More sharing options...
joltenergy.3206 Posted March 31, 2020 Share Posted March 31, 2020 Sure would be nice if I was able to buy gems Link to comment Share on other sites More sharing options...
Liqu.8926 Posted April 23, 2020 Share Posted April 23, 2020 Guys, if u are trying to pay with paypal remember not to tick the "remember for faster checkout" box ;) That helped me when i was unable to buy gems :) Maybe u have the same issue :) Just untick it and u can buy as many gems as u want :) 1 Link to comment Share on other sites More sharing options...
Demonspike.7539 Posted August 27, 2020 Share Posted August 27, 2020 @"RonDawg.5402" said:I have the same issue as bird.5920... I hope they correct the issue as I am returning to the game and want to get some of these items that require gems! When purchasing gems it doesn't matter if I choose PayPal or Credit Card option. The payment window seems stuck in a loop and goes back to gem quantity after I authorize payment with a CC or it will say "This offer is currently not available. Please try again later" across the top of the PayPal Payment Method Window!Yeah, same here, made a CS ticket, hopefully they can get this sorted because if not, I can't play through the rest of LIVING WORLD C:2 Link to comment Share on other sites More sharing options...
Fugutaiten.6437 Posted July 24, 2021 Share Posted July 24, 2021 the person who said this "Guys, if u are trying to pay with paypal remember not to tick the "remember for faster checkout" box ;) That helped me when i was unable to buy gems :) Maybe u have the same issue :) Just untick it and u can buy as many gems as u want :)" Thank you very much Link to comment Share on other sites More sharing options...
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