ArenaNet Staff Gaile Gray.6029 Posted October 6, 2017 ArenaNet Staff Share Posted October 6, 2017 Some players have reported issues with accessing the game within the last several minutes. The devs are investigating and we'll share any information that we have as it becomes available.If you are having an issue, could you please post below? Share NA or EU and the build number you're attempting to access, which is displayed in the lower right of your game screen. Thank you!In anecdotal incidents, it may help to simply close the client and relaunch, at which time you'll pull the newest build. Link to comment Share on other sites More sharing options...
Forman.6594 Posted October 6, 2017 Share Posted October 6, 2017 Trouble logging in.I enter the game, I then choose a char to play, and then the game restarts to launcher. done this 3 times now Link to comment Share on other sites More sharing options...
Lightseeker.2106 Posted October 6, 2017 Share Posted October 6, 2017 Hi Gaile! Just wanted to thank you and the devs for the quick response.I'm on EU and attempting to access build number 82762. Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted October 6, 2017 Author ArenaNet Staff Share Posted October 6, 2017 Forman and Lightseeker -- Try completely closing the game and client, then relaunching. That may just solve the problem. Could you let me know, please? Link to comment Share on other sites More sharing options...
Mogsterfortytwo.6712 Posted October 6, 2017 Share Posted October 6, 2017 EU; patch in the last few minutes seems to have fixed this. Cheers! Link to comment Share on other sites More sharing options...
SanDyoKhan.7896 Posted October 6, 2017 Share Posted October 6, 2017 I enter the game, I then choose a char to play, and then the game restarts to launcher.I'm on build 82762.Thanks for support Link to comment Share on other sites More sharing options...
Forman.6594 Posted October 6, 2017 Share Posted October 6, 2017 I actually rebooted the pc also, it didn't help Link to comment Share on other sites More sharing options...
Lightseeker.2106 Posted October 6, 2017 Share Posted October 6, 2017 Yes, that did the trick. I'd tried the same thing before posting here, but it didn't work back then. It did now. The launcher started downloading a patch and switched to build number 82878. Everything's working perfectly now. Thanks again! Link to comment Share on other sites More sharing options...
Forman.6594 Posted October 6, 2017 Share Posted October 6, 2017 It works now, after the patch. ty Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted October 6, 2017 Author ArenaNet Staff Share Posted October 6, 2017 I'll keep my eye on this thread, but it appears that relaunching does solve the problem. Link to comment Share on other sites More sharing options...
Lesarat.6795 Posted October 6, 2017 Share Posted October 6, 2017 Hi there, I am still having issues with getting into the game (EU).Build: 82878Error Code: 7:1000:7006:462I get stuck on the launcher - eventually it says I was unable to log in. If I get past that stage and into the game, the moment I try to log into a character it kicks me out of the game saying there was a connection issue. I managed to get into Lion's Arch after one attempt, went to move zone and again it lost connection. Now I can no longer get through the launcher again.I have restarted launcher as already mentioned above. Any suggestions? Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted October 6, 2017 Author ArenaNet Staff Share Posted October 6, 2017 Lesarat -- looking at your report, a member of the dev team suggested that you need to submit a ticket. This is not aligned with the small issue that happened this morning, but is very different, so you'll need to get direct assistance with it. Link to comment Share on other sites More sharing options...
Nighthawk.4687 Posted October 6, 2017 Share Posted October 6, 2017 Trying to load into Crystal Oasis, getting an infinite loading screen.-Edit, was just the initial load after logging in that had problems, tried logging in with a different character who was in heart of the mists, then was able to load crystal oasis. Link to comment Share on other sites More sharing options...
Chip.9126 Posted October 6, 2017 Share Posted October 6, 2017 I'm also having problems logging into the game. I get to the character selection then it just sits there, as its trying to load.. Build 82911- Thanks Link to comment Share on other sites More sharing options...
Aveneo.2068 Posted October 6, 2017 Share Posted October 6, 2017 After the patch I seem to have the infinite loading screen again when trying to load my character into the new maps (just like the issue we had a while back).Desolation EU Link to comment Share on other sites More sharing options...
TornadoWolf.7234 Posted October 6, 2017 Share Posted October 6, 2017 After receiving the recent patch I am unable to get into the game. Log in - Select Character - infinite loading screen (loading into the Crystal Desert).NA Servers - Build 82911 Link to comment Share on other sites More sharing options...
mortrialus.3062 Posted October 6, 2017 Share Posted October 6, 2017 Thanks for the heads up. I'm sure it'll get fixed soon enough. Link to comment Share on other sites More sharing options...
Diabolus Anur Kaya.8379 Posted October 6, 2017 Share Posted October 6, 2017 same issue as above and it's not "few players" it's a lot of players Link to comment Share on other sites More sharing options...
Sister Sola.8109 Posted October 6, 2017 Share Posted October 6, 2017 I'm also getting the infinite loading screen all the new maps, except for the Crystal Oasis. Link to comment Share on other sites More sharing options...
Wilwynd.5798 Posted October 6, 2017 Share Posted October 6, 2017 I am currently on 82911. It had just updated maybe 30 minutes ago. I've been having problems since the very last patch even getting the client to pull up anything. It is either black screen or the desktop visible but the interaction override (with the nifty GW2 hand pointer present) doesn't allow me to click on anything ! I'm distressed! Update: After many computer restarts and frustrations, the game has launched successfully twice. Link to comment Share on other sites More sharing options...
purgatory.6250 Posted October 7, 2017 Share Posted October 7, 2017 i am having a separate but equally frustrating issue my mac client is only showing the top half of the screen not letting me hit the play button any one else getting this too? Link to comment Share on other sites More sharing options...
kevyn.5204 Posted October 7, 2017 Share Posted October 7, 2017 NA; Build 82911; Same issue as reported by others. Login, Play, Character select, Play, endless loading screen, "The game lost connection with the server. Please wait a few minutes before trying again. Code=7:11:3:191:101." Have tried loading different characters, closed client and re-launching, turned off PC and restarted, all with same result...unable to get into game. Thanks for your assistance. Link to comment Share on other sites More sharing options...
Admiral Stukov.8791 Posted October 7, 2017 Share Posted October 7, 2017 Same problem occurs to me as well. Like kevyn mentioned. If I managed to get pass through the map loading screen ( which horrendously took a long time ), I probably be able to play for at least 10 minutes before lagging out. Build 82911, NA server. Link to comment Share on other sites More sharing options...
Miporin.3725 Posted October 8, 2017 Share Posted October 8, 2017 I've been having launcher problems too. it says "Downloading 0KB (0KB/sec)" and the speed just won't move. Until it finally showed up a red text saying that there's a connection error. I usually try to use GW2 Repair for this problem but when I tried using it now weirdly it just opened a normal GW2 Launcher. Goes without saying that I got the name and the "-repair" path right. Sorry I can't give any information about the build because I'm stuck at the white launcher, but I'm playing on NA Link to comment Share on other sites More sharing options...
Avienne DelFuego.1594 Posted October 8, 2017 Share Posted October 8, 2017 @Lesarat.6795 said:Hi there, I am still having issues with getting into the game (EU).Build: 82878Error Code: 7:1000:7006:462I get stuck on the launcher - eventually it says I was unable to log in. If I get past that stage and into the game, the moment I try to log into a character it kicks me out of the game saying there was a connection issue. I managed to get into Lion's Arch after one attempt, went to move zone and again it lost connection. Now I can no longer get through the launcher again.I have restarted launcher as already mentioned above. Any suggestions?Hi, I recently has a similar issue. I tried many different things to keep a connection. It was suggested that I use an Ethernet cable and connect directly to the internet. I did this and I haven't received the error message above since. If you are not already connected by Ethernet, I would try that because it definitely worked. Link to comment Share on other sites More sharing options...
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