Lost my mats at trading post

[PxVesper.2057]

Hey, so yesterday right after the crash (didnt realize there was a rollback at first), i've put up most of my mats for sale at the tp and sold almost everything (around 200 gold worth in total).

Now they've fixed the bug, i've recovered the entirety of those mats and put them up for sale once again. But when i came back 30 mins later, i've noticed most of my Items are gone. Nothing in my transactions, nothing in my mat storage, Bank, inventory, nothing. I only manager to sell 500 jute scraps.

Strange thing is, there are still 2 mat in my transaction that show they've been put up for sale yesterday, while i should have recovered them after today's fix.

Long story short, i just lost around 200 golds. Is any of you having the same issue ?

[madamjinx.1503]

Yep, I am also Missing the items that sold, only 152g worth. I submitted a ticket and got a blanket response about them sending compensation out for the downtime. which didnt answer my question.

[Hexen.2930]

Same issue with slightly more gold Involved. Lost 6175gold and a phospoluminecent infusion...

[PxVesper.2057]

I took it yesterday before the whole server was down for maintenance. I had like 500 gold on my account after the sales.

After the fix, my wallet shrunk to 350gold and the materials were returned to my storage. So I put them up for sale again thinking the problem was addressed. So yeah I lost around 200golds on the end, and im not the only one apparently.

[YoYoMoBB.8354]

Somewhat same problem. I canceled buy orders and placed new buy orders. The buy orders are gone and so is the gold (pretty much my lifesavings in GW2).

[Hexen.2930]

@YoYoMoBB.8354 said:Somewhat same problem. I canceled buy orders and placed new buy orders. The buy orders are gone and so is the gold (pretty much my lifesavings in GW2).

That is exactly what happened to me too. (also all my lifesavings involved)

[LeeeX.2485]

This is what happens when instead of closing servers ASAP and rolling back the entire game, you decide to roll back components to not upset NA players.This "hacky" way of solving the problem by trying to merge the EU timeline (rolled back) with the NA timeline (not rolled back) is unacceptable from a MMO this size and causes serious problems (item dups, lost items, lost gold).

[AzryelVikingar.5136]

@"LeeeX.2485" said:This is what happens when instead of closing servers ASAP and rolling back the entire game, you decide to roll back components to not upset NA players.This "hacky" way of solving the problem by trying to merge the EU timeline (rolled back) with the NA timeline (not rolled back) is unacceptable from a MMO this size and causes serious problems (item dups, lost items, lost gold).

An problem concerning a restricted number of players shouldn't penalize whole. shutting down NA servers would have been excessive. However, I concede that to avoid this kind of problem temporarily locking trading post was possible.

[LeeeX.2485]

@AzryelVikingar.5136 said:

@"LeeeX.2485" said:This is what happens when instead of closing servers ASAP and rolling back the entire game, you decide to roll back components to not upset NA players.This "hacky" way of solving the problem by trying to merge the EU timeline (rolled back) with the NA timeline (not rolled back) is unacceptable from a MMO this size and causes serious problems (item dups, lost items, lost gold).

An problem concerning a restricted number of players shouldn't penalize whole. shutting down NA servers would have been excessive. However, I concede that to avoid this kind of problem temporarily locking trading post was possible.

Closing any link between EU and NA was a most for preventing this type of desynchronization between servers.It's not fair to lose 24 hours of progress, but neither it is to risk ruining the market with duplicates or losing months of progress in the form of lost items or gold.

[Fozzie.5370]

I've had similar issues as well as more than a dozen guildees i've spoken to. We all had several items in TP that sold during the maintenance period, and are in our SOLD TRANSACTION lists in TP, but we have not been credited the gold for these items.

Naively I only recently learnt that NA and EU both share the same TP, so I don't know why Anet didn't lock TP the very instant they took EU down for maintenance (not sure if they could have done this, only other alternative was to simultaneously close NA servers [ikr drastic option] )...

... BIG problem is now since they didn't lock TP or shut NA down the resulting tech issues over TP failed transactions are massive. Just logging into the game after restart in 1 of my 5 guilds at least 12+ players all saying they had stuff listed, its sold (is in their TP listing as SOLD), but they have not received the gold due to the roll-back. This is going to be a major clean-up headache for the support team. I think Anet maybe underestimate just how many EU players this has affected: I think its going to be in the 10,000s+ of tickets generated sadly, unless they can sort some kinda of magic TP fix for all this ?

[Lysica.1027]

@YoYoMoBB.8354 said:Somewhat same problem. I canceled buy orders and placed new buy orders. The buy orders are gone and so is the gold (pretty much my lifesavings in GW2).Same yep.

[RainyRiver.4513]

@Greg.7086 said:they had stuff listed, its sold (is in their TP listing as SOLD), but they have not received the gold due to the roll-backSame here. Didn't lose much, but still it's frustrating. I imagine how those who have lost hundreds of gold feel.

[Fozzie.5370]

@RainyRiver.4513 said:

@Greg.7086 said:they had stuff listed, its sold (is in their TP listing as SOLD), but they have not received the gold due to the roll-backSame here. Didn't lose much, but still it's frustrating. I imagine how those who have lost hundreds of gold feel.

All I advise, as per I have done as follows ( really feel for support at the moment: they must be totally swamped: Keep drinking the coffee guys n girls!):

1) Open ticket2) Put as much detail as possible in your ticket: Specifics of gold or items mislaid, lost, not received, ~ time of transactions if you have any clue?3) Screen shots, if appropriate, of your TP transaction history: Sale list ( attach to ticket)4) Be polite in ticket ( I've had a positive response from support, they;re obviously being innundated with ticket after ticket, they're only human so be patient)5) Let support investigate it: give them time, they're only human!6) Be patient7) Monitor all your current TP transactions and add any further errors or screen shots as appropriate to your ticket8) Support are aware of the issue between TP and EU Servers: They are investigating the scope of this, and how they are going to address it: Ordinarily (like if you accidentally sell or buy something from TP Support cannot influence or change this as its player-to-player transactions; but obviously this is not ordinary circumstances and Support themselves will have to figure out a process to compensate players of the mislaid gold/items)9) Wait patiently as you can: this could well likely take some days/weeks (worse case scenario), but I'm confident if its a genuine loss due to technical fault this will be rectified.10) Good luck to all, hope you get things sorted.

[Lysica.1027]

Good advice thanks. Have stopped playing entirely until it's fixed and assurance is provided that it isn't an ongoing/growing problem otherwise why play/gather/trade at all? Lack of communication isn't helping.