aren.4293 Posted June 11, 2020 Share Posted June 11, 2020 My last 3 or 4 tickets have been closed / updated without me being able to see any response, is there any particular reason for this? Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted June 11, 2020 Share Posted June 11, 2020 It depends on the subject - if it was something tons of people contacted support about and they are already working on it, it happens that they close most of those tickets without a response.Also, tickets are automatically closed after 7 days without a response or an update, so I recommend next time you update your ticket within the time span. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted June 12, 2020 Share Posted June 12, 2020 They aren't automatically closed within 7 days. I know this because my ticket was not closed, and resolved (with CS Team member interaction) after 15 days. (A few days ago.)They are, however, automatically closed within a certain time limit; I think the LGM said something like 30 days. Some other CS Team statements:Updating a ticket will re-open it.Updating a ticket that is open will send it to the back of the queue. (Just read this statement recently.)And, of course, submitting duplicate tickets will send them all to the back of the queue. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now