Phone with authenticator broke, cannot access account without authenticator code — Guild Wars 2 Forums
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Phone with authenticator broke, cannot access account without authenticator code

Hey there, I completely forgot about the authenticator I had on my phone, it broke a while ago and today Gw2 required me to give the authentication code it would send to my phone... Which cannot be turned on anymore, so now I am kind of stuck, can someone help me? Thank you!

Comments

  • Randulf.7614Randulf.7614 Member ✭✭✭✭

    Support are the only people who can help you. You will need to open a ticket and work with them to resolve it

    What sleep is here? What dreams there are in the unctuous coiling of the snakes mortal shuffling. weapon in my hand. My hand the arcing deathblow at the end of all things. The horror. The horror. I embrace it. . .

  • @Randulf.7614 said:
    Support are the only people who can help you. You will need to open a ticket and work with them to resolve it

    Problem is that I cannot log into my account on the page where I could write a ticket because of the authenticator, too.

  • Randulf.7614Randulf.7614 Member ✭✭✭✭

    @mondmadlin.5120 said:

    @Randulf.7614 said:
    Support are the only people who can help you. You will need to open a ticket and work with them to resolve it

    Problem is that I cannot log into my account on the page where I could write a ticket because of the authenticator, too.

    I believe you can submit an anonymous ticket which should be the workaround if memory serves me correctly

    What sleep is here? What dreams there are in the unctuous coiling of the snakes mortal shuffling. weapon in my hand. My hand the arcing deathblow at the end of all things. The horror. The horror. I embrace it. . .

  • @Randulf.7614 said:

    @mondmadlin.5120 said:

    @Randulf.7614 said:
    Support are the only people who can help you. You will need to open a ticket and work with them to resolve it

    Problem is that I cannot log into my account on the page where I could write a ticket because of the authenticator, too.

    I believe you can submit an anonymous ticket which should be the workaround if memory serves me correctly

    Ahh I did not see that, thank you!

  • Randulf.7614Randulf.7614 Member ✭✭✭✭

    No probs, hope you get it sorted

    What sleep is here? What dreams there are in the unctuous coiling of the snakes mortal shuffling. weapon in my hand. My hand the arcing deathblow at the end of all things. The horror. The horror. I embrace it. . .

  • Aeon.4583Aeon.4583 Member ✭✭✭
    edited September 17, 2020

    I did wrote this not so while ago:
    https://en-forum.guildwars2.com/discussion/114478/suggestion-account-security-improvements
    After i've been unable to get email codes and unable to log in, i had no choice but to look for independent security measure for my account. Since email and sms services can go down and stop working, i've decided to add code generator application.

    Even tho i am not fond of them myself, I would suggest to use Twilio Authy. They offer applications not only for cellphones but Desktop OS aswell, like Windows. And it can be synchronized between devices. As for now, you can only write ticket and have your current 2FA method unlinked.