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Unable to purchase gems [Merged]

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  • The turn-around times aren't any longer for 'anonymous' tickets.
    The CS Team will fix your log-in issue, if you contact them.

    Good luck.

  • Mino Noud.2154Mino Noud.2154 Member
    edited November 16, 2020

    I am having this issue as well. The response I got from CS was unhelpful at best telling me that I don't have any transactions on my account when I said I couldn't make one. Of course you won't find a transaction, I can't make one hence why I'm contacting support. Why is this still an issue years after this was first raised? It's idiotic.

  • @Mino Noud.2154 said:
    I am having this issue as well. The response I got from CS was unhelpful at best telling me that I don't have any transactions on my account when I said I couldn't make one. Of course you won't find a transaction, I can't make one hence why I'm contacting support. Why is this still an issue years after this was first raised? It's idiotic.

    You'll need to update your ticket, and, again, ask for assistance. Sometimes, Team Members make errors.

    Good luck.

  • This is ridicilous. For over 2 years this problem have existed and still it's not fixed!

  • TheQuickFox.3826TheQuickFox.3826 Member ✭✭✭✭

    @BadToro.4210 said:
    This is ridicilous. For over 2 years this problem have existed and still it's not fixed!

    It will never be completely fixed. Part of the problems are caused by a DigitalRiver AI system trying to automatically detect fraudulent transactions. But this system is far from perfect so many legitimate transactions are blocked. These will probably only stop when ArenaNet stops using Digital River as their e-commerce partner, and I read nothing suggesting they will.

    Ascalon Will Prevail!

    GW Wiki user page | GW2 Wiki user page

  • I also have the same issue. I wanted to buy gems today and each time I get an error when I want to complete the purchase. I had my old credit card registered and I used a different one this time (old one expired). So each time we want to make a transaction we have to send a ticket? They should fix the issue somehow.

  • @Crono.4197 said:
    I also have the same issue. I wanted to buy gems today and each time I get an error when I want to complete the purchase. I had my old credit card registered and I used a different one this time (old one expired). So each time we want to make a transaction we have to send a ticket? They should fix the issue somehow.

    I made ticket, got it fixed real fast.

  • Same, I'm facing this issue now, tryna throw my money into the game but arena.net wont let me xD and I'm not even using paypal i'm using creditcard, i tried all 3 payment methods and it still keep seeing the error !! Also, I see this payment/billing issue has been concurrent for the past 3 years, does arena.net not plan to do anything about it ??

  • Sent in a ticket over two years ago on this exact topic they merely directed me to purchase gems using a third party retail location such as walmart or target. Finally fed up with it again and sent another. Can't use Credit card or Paypal as I get the instant error showing up; however I can use both MY credit card and MY Paypal account on my wife's account with no problems. Seems to be a flag that's account based sent up by DigitalRiver as someone else stated. Very stilly.

  • RockStar.9012RockStar.9012 Member
    edited February 18, 2021

    Hello! Old topic, new problem. So i have been around for quite some time and been buying gems with my CCs with no issues up untill now. So my bank, Swedbank, has some sort of stricter rules applied on purchases online which require my verification when providing my CC details. So in game when i have selected the amount for purchase, click confirm I get a new window to log on to my bank, that little window does not allow me to select proper login methods and when i provide the details i get a message that the browser is not supported. Wheen i choose paypal then I get the message that this option is not available and I have no clue what paysafe option is.
    I will not buy some game cards from kinguin or g2a or some other hole. On the gw2 site does not seem that i can buy properly the gems too. So what now?
    Pictures:
    original.jpg

  • I am literally having the exact problem. It wont work w credit card. Neither with Paypal. I dont understand it, as I used to buy gems with both credit card and Paypal with no troubles at all. I really hope I dont miss some promotions in Black Lion for that :/

  • Having the same problem. The recent changes to online shopping in Europe require you to confirm your online purchases by double verifying with your bank, such as a face recognition with your bank's app. After a successful verification, the buying gems window just closes, no money is charged, and I get no gems

  • @RockStar.9012 said:
    Hello! Old topic, new problem. So i have been around for quite some time and been buying gems with my CCs with no issues up untill now. So my bank, Swedbank, has some sort of stricter rules applied on purchases online which require my verification when providing my CC details. So in game when i have selected the amount for purchase, click confirm I get a new window to log on to my bank, that little window does not allow me to select proper login methods and when i provide the details i get a message that the browser is not supported. Wheen i choose paypal then I get the message that this option is not available and I have no clue what paysafe option is.
    I will not buy some game cards from kinguin or g2a or some other hole. On the gw2 site does not seem that i can buy properly the gems too. So what now?
    Pictures:
    original.jpg

    Yesterday managed to buy gems though paypal - i did take the marker out from the option to remember for faster checkout and it actually worked. Could buy gems though paypal.

  • Ninylie.8630Ninylie.8630 Member
    edited February 23, 2021

    I am having the same problem.

    Paypal Payment results in an error message even before getting to the paypal authentication page, I cannot remember the correct wording, but I think it was something like "not available at the moment. try again later" or so.

    When I try to use my credit card, I can confirm that there is an additional step for EU citizens leading to a (browser-like) window opening where the bank has some kind of two-factor authentication/authorization in place, but once the payment has been authorized, nothing seems to happen. I did not get an error message (but it is possible it disappeared before I had the chance to notice?).

    In the past I had no problems with purchasing gems, but that was some time ago as I was not really playing much for a while now and thus also had not been using the gem store.