Unholey.3264 Posted July 28, 2018 Share Posted July 28, 2018 My team finished 3rd/4th in this mAT on NA. 3 of my teammates got their vouchers added to their wallet the same time they got all the other rewards. Myself and one other haven't gotten any vouchers yet, but we got all the other rewards. They're not appearing in our wallets, and we're unable to buy anything from the vendor. I've already submitted a support ticket, but did this happen with any other 1st/2nd/3rd/4th place finishers? Just curious Link to comment Share on other sites More sharing options...
Chaith.8256 Posted July 28, 2018 Share Posted July 28, 2018 Same, no voucher here for semi-finals Link to comment Share on other sites More sharing options...
ArthurDent.9538 Posted July 29, 2018 Share Posted July 29, 2018 Also didn't receive my vouchers. Link to comment Share on other sites More sharing options...
ArenaNet Staff Ben Phongluangtham.1065 Posted July 29, 2018 ArenaNet Staff Share Posted July 29, 2018 Weird. Did you make sure you don't have any bouncy chests unclaimed? Every instance of tournament rewards not being distributed we've ever looked into has been that. Link to comment Share on other sites More sharing options...
ArthurDent.9538 Posted July 29, 2018 Share Posted July 29, 2018 @Ben Phongluangtham.1065 said:Weird. Did you make sure you don't have any bouncy chests unclaimed? Every instance of tournament rewards not being distributed we've ever looked into has been that.Definitely not the case for me. Link to comment Share on other sites More sharing options...
Unholey.3264 Posted July 29, 2018 Author Share Posted July 29, 2018 @Ben Phongluangtham.1065 said:Weird. Did you make sure you don't have any bouncy chests unclaimed? Every instance of tournament rewards not being distributed we've ever looked into has been that.I didn't have any bouncy chests besides the one for the tournament itself, which gave me the llama, mystic coins, etc. Just no vouchers. Link to comment Share on other sites More sharing options...
Jiyu.8310 Posted July 29, 2018 Share Posted July 29, 2018 Same problem here (EU 2nd place) got everything except the vouchers. A few of the people I played with are affected aswell Link to comment Share on other sites More sharing options...
ArenaNet Staff Ben Phongluangtham.1065 Posted July 29, 2018 ArenaNet Staff Share Posted July 29, 2018 Hmm, ok. We'll investigate more on Monday.What map were you in when you finished the tournament? Link to comment Share on other sites More sharing options...
Unholey.3264 Posted July 29, 2018 Author Share Posted July 29, 2018 @Ben Phongluangtham.1065 said:What map were you in when you finished the tournament?Foefire Link to comment Share on other sites More sharing options...
BlazinFyre.2410 Posted July 29, 2018 Share Posted July 29, 2018 @Ben Phongluangtham.1065 said:Hmm, ok. We'll investigate more on Monday.What map were you in when you finished the tournament?Hello Mr Arenanet employee! my team also did not receive vouchers and we were on temple of the silent storm. I believe first place also said they were missing them. Link to comment Share on other sites More sharing options...
Zollec.5734 Posted July 30, 2018 Share Posted July 30, 2018 I didn't get any vouchers either, knocked out in semis Link to comment Share on other sites More sharing options...
ArenaNet Staff Ben Phongluangtham.1065 Posted July 30, 2018 ArenaNet Staff Share Posted July 30, 2018 Hey folks, quick update on this. We think we've found the issue, but it's going to be a week or 2 until we can get a fix out. You don't need to let us know if you got the vouchers or not. We're using logs to make a list.Thanks for your patience and sorry for the inconvenience! Link to comment Share on other sites More sharing options...
Jiyu.8310 Posted July 30, 2018 Share Posted July 30, 2018 Thanks for the quick update Link to comment Share on other sites More sharing options...
Unholey.3264 Posted August 7, 2018 Author Share Posted August 7, 2018 Any update on this? Was hoping they'd be sent out with today's patch. Link to comment Share on other sites More sharing options...
ArenaNet Staff Ben Phongluangtham.1065 Posted August 7, 2018 ArenaNet Staff Share Posted August 7, 2018 The patch had the needed fix today. We just have to get them sent out. We're now working with CS to arrange getting the items sent out. Link to comment Share on other sites More sharing options...
Unholey.3264 Posted August 7, 2018 Author Share Posted August 7, 2018 @Ben Phongluangtham.1065 said:The patch had the needed fix today. We just have to get them sent out. We're now working with CS to arrange getting the items sent out. Oh nice. Cheers Link to comment Share on other sites More sharing options...
dolofanboy.8140 Posted August 9, 2018 Share Posted August 9, 2018 Received them today thanks again Ben. Link to comment Share on other sites More sharing options...
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