Brizas.2659 Posted February 24, 2021 Share Posted February 24, 2021 at the end of the gems transaction after pressing the confirm button the transaction fails and the window freezes, I tried to delete everything and reinstall, delete the credentials and put everything back, still nothing, the team told me it is an account bound problem and it will take some time, they don't know when and only check with new patches ... does anyone have the same problem? Link to comment Share on other sites More sharing options...
Aglarond.5709 Posted February 24, 2021 Share Posted February 24, 2021 Yes, I confirm - the same symptoms. I reported the problem, now I'm waiting for an answer. Link to comment Share on other sites More sharing options...
Warming Hearth.3819 Posted February 24, 2021 Share Posted February 24, 2021 Same problem. I bet it has something to do with the new regulations for online trading in Europe, maybe Anet forgot to update something because the buying process now simply crashes after you complete the authentication process with your bank, such as a simple face recognition on your bank's app Link to comment Share on other sites More sharing options...
Brizas.2659 Posted February 25, 2021 Author Share Posted February 25, 2021 ah ok... cuz they told that i have an accound bound bug... not easy to undestand and... i understood something like "ur problem is big but we have not ppl to care about cuz u r the only one... just lets keep in touch and we will c..."so... ty folks, i think the there r no bug but only trading regulations... very apreciated ur contribution to my troublec u in game Link to comment Share on other sites More sharing options...
Brizas.2659 Posted March 2, 2021 Author Share Posted March 2, 2021 problem solved after I changed my payment system, im switched to paypal system and now works fine Link to comment Share on other sites More sharing options...
Sir Alric.5078 Posted March 2, 2021 Share Posted March 2, 2021 Same problem here. I can't buy gems on the gemstore because the window freezes after i clik on "Confirm" and nothing happens. I only have my credit card as a method of payment (worked fine for seven years), so if that no longer works i'm afraid i will have to stop giving money to Anet. Too bad for them. Link to comment Share on other sites More sharing options...
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