I see people defending the system with a couple different arguments. I'd like to make my case against some of those. 1: It brings in more money to Arenanet, allowing them to create more great content for us. Does it though? As I mentioned in my previous post, most people can't afford that. If, instead of Guild Wars 2, I played an mmo with a subscription fee, that mmo would have made far more money off of me by now than gw2 probably ever will. Does that mean that subscription mmos have a better business model in regards to making money off of me? No, because I don't play those, I play gw2. I can't afford that, and neither can many other players. In the same way, I can totally afford to drop some money on one cool skin -- maybe I'll even ask for it for Christmas or my birthday, as I've done in the past. However, putting what I want behind an RNG system that will most likely take quite a bit of money before giving me what I want just means I won't get it at all. It's not the difference between players spending more or less money to get what they want, it is, for many of us, the difference between players bothering to buy what they want at all. 2: This stops everyone from just immediately getting the "coolest" one and swamping Lion's Arch with a billion people all running around on only the lightning raptor or fiery griffon. Well if the fiery griffon is the only mount skin that people want, why not let them have it? A key practice of a good business is figuring out what your customers want, and giving it to them. We're all paying players, if we want our griffons to be on fire 24/7, there's no good reason to say we shouldn't all be able to buy that. I'll bring up the topic of gliders again. Think of your favorite glider skin. Now, is that glider skin EVERYONE'S favorite? No! Of course not, there are all sorts of types and styles of gliders, and when a squad jumps off a cliff, everyone doesn't pull out the same glider. If there's really only one skin that's the "coolest", maybe Arenanet missed the mark of what players want with their other skins. RNG isn't how you "diversify" what skins players use, making many more cool skins is. And, well, if they make a bunch of cool skins and everyone still thinks the lightning raptor is the best, is that really so bad? It's what the players want, and they're still supporting the game by buying it. If you don't want your character to ride that mount, that's your choice! You can have a different mount! 3: Now you have something to work towards, instead of just something to buy. You're not "working towards" it though. Working towards something implies a stream of steady progress based on your own time and effort put into it. This isn't that, it's a gamble. It's not "instead of something to buy", because it still IS something you buy, it's just not guaranteed that you'll actually get what you want. The only sort of thing you could possibly be "working towards" is completing your collection of mount skins, and if that's what you want to do, you'll probably do it regardless of how mounts are "packaged" in the gem store. If you want something to work towards in the game, legendaries and collections (think of the griffon collection!) fill that niche much better, and perhaps more of those should be requested -- mount skins locked behind achievements or collections would be a better way of implementing that sort of thing. 4: You can just buy them with gold if you don't want to spend real money. Well that rather takes away from the whole point about supporting Arenanet, hm? While this is true, my earlier point is still relevant. Players might not necessarily have that much gold, especially if they're new to the game and are just starting to throw themselves into the vanity showcase that is Fashion Wars 2. And if they do, just like with real money, they might be willing to trade it for gems if they knew they were getting what they wanted, but if you're guaranteed nothing, why even bother? Even with gold, it's still not just worth it for many players who otherwise would have gladly purchased skins. In conclusion, Arenanet's time and money will be most profitably spent giving people what they want, without pulling any RNG tricks, and players' time and money is more likely to be spent on guaranteed rewards.