After playing through other stories- particularly the base GW2 story, I have been getting randomly disconnected to the character screen midway through, or near the end of stories, after cutscenes. I've been able to come back later and complete them, but this is still really annoying. For my problem in PoF, I basically had to ignore part of the game in order to move past it. People shouldn't have to cheese through something in order to overcome the problem. I've done suggested repairs to my client, anything you can think of. Something is really really wrong with personal stories in the game at the moment, and I don't think I've seen any particular response to it, but maybe I'm wrong. It's disconcerting, though. Tickets, posting on the forums, nothing merited any sort of a response. Even with days of having a ticket open then finally canceling it because I finally was able to move on, I didn't even get a "are you satisfied with the support you received" until another couple days. The answer is a resounding NO. I love this game, I want to play, and I realize with an xpac out will take some time on responses. But I'm not happy with the support. I think originally we were asked about our character details on the forum, but have heard nothing beyond that. I think even just a status update would put people at ease.