This. What Doragor said. Just block them, no comments to chat, guild, or Anet about it. It's pointless. If you answer, snark, whine, or comment, you'll just look like the drama queen, while the trolls get what they want, because they are sick attention 'bleeps'. If it's stressful, turn the game sound off, (except music if it helps) turn off chat, go offline, and enjoy the game in quiet peace. I know what I'm talking about. It's hard advice, to ignore the people here when you need to, because it's a social game, but it's still good advice. Edit; How do I know it's good advice ? Because I'm bad at following my own good advice, and it never turns out well. Yeah, it's stress relieving, to be free to tell someone to go bleep themselves, but in the long run, them not existing in your game, is much better.