I tried with a ticket some weeks ago but after the standard checks (plug-unplug, winMTR and such) the agent asked and after I linked a discussion on reddit about amazon servers I gave up when the agent asked me to "play" with msconfig (pointless imho). How to make a similar ticket count without all these tries? :| I have got about 30-40 ms more than before (still a good ping but the new latency is a bit annoying...). Very true, I did persist until the ticket was escalated to a Lead GM who said he was collating data and forwarding to the "server devs"....they do have to rule out connectivity issues at our end before they can see that the issue is within the Amazon system.