Hello to all. So, I contacted the support two days ago to ask if it was possible to reset my account (I would like to return to play GW2 from the beginning, after several months of absence), or, at most, delete the existing one so you can create one new and start again completely from the beginning. I am very disappointed that, to date, I have not yet received an answer. This makes me worry even in the future. Is it possible that the support is so slow to respond? I have read about cases where some users have waited a month to receive news from the staff. For me, in a mmorpg, reliable support is almost equal to the content of the game itself. So I would like to know from the experts how much longer there is to wait (considering their experiences). Thank you. PS: I hope to be in the right section. Otherwise, I apologize for this.