diogene.6249

Oh ya... other games respond right away but we should be ok with anet taking days/weeks to respond? Exactly. I have noticed that there is a strange logic here; as if it were the user who was wrong, and not the support. They would even be ready to justify delays of weeks. Are you serious? I've had experiences on dozens of mmorpg (some much poorer than GW2), but I've never seen or heard anything like that (except once when the same location of the support had been submerged in the snow and were understandably backward with the tickets). For the rest, I've always waited max 48h to get an answer. Now here we do not even talk about this period; say 72 hours, but before writing I read dozens of posts that complained weeks of waiting (someone even a month). If you do not believe it, check how many threads have been opened in this regard. You will also notice that this problem has persisted for months ... I am also interested in this aspect. Efficient support certainly makes the game better and more reliable ... And at the moment I have some doubts about it ...If this makes you angry ... Your problems .

They quite clearly say up to 72 hrs!! Almost 3 days isn't 72 hrs. And with a new LS released you can expect longer waits. I certainly expect longer waits, since in less than an hour will have already passed 3 exact days (72 hours, to want to be picky). So the times, as they are reported, have already passed. And a support that takes so long to respond is not very reassuring ...

Same situation with my ticket. And by now almost 3 days have passed. I'm sorry to have to admit it, but if this is the case I'll see again my intentions to go back to GW2. I have never seen such long waiting times in any other mmorpg ...

Thanks for the suggestions. Unfortunately, creating a new character is an idea I have already experienced in the past, and it has bored me quickly. My intention is to start completely from scratch, and "rediscover" the game from the beginning. Playing with already completed achivements that can alter the gaming experience is not very rewarding. Besides, I have already asked the support to cancel my account (if it was not possible to reset it). But the problem at this point remains just this aspect. A support so slow to provide a simple answer, like the one placed in my ticket, leaves me very puzzled about its reliability. I really hope it's just a period of overcrowding ...

Hello to all. So, I contacted the support two days ago to ask if it was possible to reset my account (I would like to return to play GW2 from the beginning, after several months of absence), or, at most, delete the existing one so you can create one new and start again completely from the beginning. I am very disappointed that, to date, I have not yet received an answer. This makes me worry even in the future. Is it possible that the support is so slow to respond? I have read about cases where some users have waited a month to receive news from the staff. For me, in a mmorpg, reliable support is almost equal to the content of the game itself. So I would like to know from the experts how much longer there is to wait (considering their experiences). Thank you. PS: I hope to be in the right section. Otherwise, I apologize for this.