i bought 2800 gems on EoD release. got zero gems. and no email confirmation from anet. i DID however get the amount taken out of my bank account. submitted a ticket and waiting still. its been well over 24 hours now. i really would not like to have to have my account frozen but i WILL issue a charge back. i dont put money into this game for nothing. i had a specific use for that amount of gems and i will miss out on the sale item. i suggest someone at support look into this before i have to take it up with paypal and my bank.