chronicler.7160 Posted August 26, 2021 Share Posted August 26, 2021 My wife bought End of Dragons account and has been blocked next day (today), client says to contact support and doesnt' allow to login, but she can't contact as her account is blocked. What should she do? Link to comment Share on other sites More sharing options...
Schimmi.6872 Posted August 26, 2021 Share Posted August 26, 2021 If she can't log in on the support site, she can choose the option "submit your ticket anonymously" when creating a ticket. 1 Link to comment Share on other sites More sharing options...
chronicler.7160 Posted August 29, 2021 Author Share Posted August 29, 2021 How long does it take to support to reply on the request? I submitted the same day (Friday) and have no response yet. Link to comment Share on other sites More sharing options...
Dante.1763 Posted August 29, 2021 Share Posted August 29, 2021 16 minutes ago, chronicler.7160 said: How long does it take to support to reply on the request? I submitted the same day (Friday) and have no response yet. more than likely 72 hours plus+ They also dont usually respond on weekends at all. 1 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 29, 2021 Share Posted August 29, 2021 The CS Team works 24/7/365. The usual non-automated response is within 72 hours. Due to high volume currently, responses may be delayed. 1 Link to comment Share on other sites More sharing options...
Linken.6345 Posted August 29, 2021 Share Posted August 29, 2021 3 hours ago, Dante.1763 said: more than likely 72 hours plus+ They also dont usually respond on weekends at all. They do respond on weekends they work all days of the year but as you said its high volume atm so taking longer then it should. Link to comment Share on other sites More sharing options...
Dante.1763 Posted August 29, 2021 Share Posted August 29, 2021 1 minute ago, Linken.6345 said: They do respond on weekends they work all days of the year but as you said its high volume atm so taking longer then it should. Ah, welp, -shrug- Had no idea Link to comment Share on other sites More sharing options...
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