Facing issue while buying gems.... says, "Payment declined by financial institution"

[VIVIAN.8910]

I had purchased gems before as late as 15 Nov 2021 which had been successful. But when I'm trying to buy the gems now, its suddenly giving me an error saying, "Payment declined by financial institution".  I had raised a ticket about this and they told me the problem was from Paypal's side. I contacted both my bank and paypal and they showed me that they had not blocked any transactions and the issue was not from their end since my previous purchases to same merchant was successful. Due to this I changed my bank and the new bank too has the same issue. To the reply for the ticket, they gave me a disappointing solution to use a credit card rather than solving this. Is anyone else facing this issue??? If so, how did you solve it???? And this has started with arenanet changing its payment merchant recently!

Edited December 12, 2021 by VIVIAN.8910

[Agruesgirl.5726]

make sure you're credit card isn't expired,or enough money to go through by the bank.problem solved.

[VIVIAN.8910]

Im trying the payment through paypal and yes i do have enough money for the purchase. I contacted both my bank and Paypal.... they both were very clear that the issue was not from their end.

Edited December 12, 2021 by VIVIAN.8910

[Makion.3457]

The new crappy payment procesor now ask for either a credit card or a bank account to allow the payments to go through, so now I cant buy gems online.... I talked with 4 different support ppl and they all told me " add a credit card " wich I wont do.  

[Infusion.7149]

If you're just buying gems look on authorized resellers and just get codes with online delivery.
https://www.guildwars2.com/en/news/big-sales-on-gem-cards-and-guild-wars-2-path-of-fire-this-weekend/

[VIVIAN.8910]

I live in Asia and these gem cards won't work for me due to region locking...... :((((

[Strixxe.2019]

i had somewhat similar issue. Tried to add new card as a payment option, and got error 100415. Support told me that my bank blocked my purchase attempts, so ive contacted my bank and vuala, after a week or so indeed im now able to buy gems again. 

Funny thing is that my bank uses 2FA to confim every payment with encrypted app on my phone, its part of 3Dsecure technology so i suspect this was part of the problem, because i could buy gems with Revolut and i think, they dont use it.