krupek.2859 Posted September 15, 2022 Share Posted September 15, 2022 I CANNOT CONTACT SUPPORT VIA MAIL PLZ WHISPER!!!! ANY ADMIN PLZ. 2 Link to comment Share on other sites More sharing options...
Linken.6345 Posted September 15, 2022 Share Posted September 15, 2022 Not going to happen, get a new email and send off a mail. 1 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 15, 2022 Share Posted September 15, 2022 46 minutes ago, krupek.1940 said: I CANNOT CONTACT SUPPORT VIA MAIL PLZ WHISPER!!!! ANY ADMIN PLZ. The email you send to 'support@arena.net' bounces back? Are you sure you are using the correct address? Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted September 15, 2022 Share Posted September 15, 2022 2 hours ago, krupek.1940 said: I CANNOT CONTACT SUPPORT VIA MAIL PLZ WHISPER!!!! ANY ADMIN PLZ. Can you be a little more precise as to what exactly the problem is? 1 Link to comment Share on other sites More sharing options...
krupek.2859 Posted September 16, 2022 Author Share Posted September 16, 2022 ACC was hacked but the person who hacked forgot to change whis (mine) forum acc so im typing here cause when i typed via mail i recieved this; Chiisai (Guild Wars 2 Support) Sep 15, 2022, 21:55 PDT Hello, After researching the provided information, we will not be able to assist you with accessing this account. Any further replies or messages in regards to this account may be closed without a response. Regards, Chiisai Guild Wars 2 Support Teamhttp://help.guildwars2.com/ Link to comment Share on other sites More sharing options...
Linken.6345 Posted September 16, 2022 Share Posted September 16, 2022 kinda odd since both forum and your game account use the same password Link to comment Share on other sites More sharing options...
krupek.2859 Posted September 16, 2022 Author Share Posted September 16, 2022 yup Link to comment Share on other sites More sharing options...
krupek.2859 Posted September 16, 2022 Author Share Posted September 16, 2022 maybe i was still logged in on the forum when he done that Link to comment Share on other sites More sharing options...
Zepoolpe.9217 Posted September 16, 2022 Share Posted September 16, 2022 2 hours ago, krupek.1940 said: ACC was hacked but the person who hacked forgot to change whis (mine) forum acc so im typing here cause when i typed via mail i recieved this; Chiisai (Guild Wars 2 Support) Sep 15, 2022, 21:55 PDT Hello, After researching the provided information, we will not be able to assist you with accessing this account. Any further replies or messages in regards to this account may be closed without a response. Regards, Chiisai Guild Wars 2 Support Teamhttp://help.guildwars2.com/ Strange... Have you provided them with the Game Key, approximate date of purchase or activation (if you have), normal login places, names of your characters, etc to prove you are the rightful owner of the account? Also, i must ask: why in 2022 are there still people out there that do not use things like 2-steps authentication when it is available? All online games have such a feature and yet you still have some player that get their account hacked because they don't use it. Amazing... Link to comment Share on other sites More sharing options...
krupek.2859 Posted September 16, 2022 Author Share Posted September 16, 2022 y i have all keys Link to comment Share on other sites More sharing options...
krupek.2859 Posted September 16, 2022 Author Share Posted September 16, 2022 i use 2cond authorization but they say that my phone added to acc is wrong when its write one Link to comment Share on other sites More sharing options...
krupek.2859 Posted September 16, 2022 Author Share Posted September 16, 2022 as the time passes hackers are better as i see Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted September 16, 2022 Share Posted September 16, 2022 (edited) Remove any viruses and malware on your PC:https://www.avast.com/free-antivirus-download#pc https://www.malwarebytes.com/mwb-download Also, run a scan with Windows' Malicious Software Removal Tool:https://winbuzzer.com/2021/04/05/how-to-use-the-windows-malicious-software-removal-tool-in-windows-10-xcxwbt/ Install a decent software firewall in addition (e.g., ZoneAlarm Free Firewall). Install an antivirus add-on for your browser and configure the browser to not allow third party cookies. Once your PC is free of malicious software, change all your passwords. Once that is done, contact the GW2 support from a new e-mail address and provide them with proof of who you are and what happened to your account. Insist that you want it back, explain how you already tried to retrieve it from your original account e-mail, but were denied help. Edited September 16, 2022 by Ashantara.8731 Link to comment Share on other sites More sharing options...
krupek.2859 Posted September 16, 2022 Author Share Posted September 16, 2022 ok ty Link to comment Share on other sites More sharing options...
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