nicholaii.7823 Posted May 11, 2023 Share Posted May 11, 2023 (edited) Hi guys, Been playing the game for few years. Recently, the only changes was only did upgrade a new SSD last month and install new windows on it Was using the same specs since 2yrs back. 3600 with 1660 gtx super. So there shld be no issue with my other parts as before there are no crashes at all. Now I cannot even play the game properly whereby every meta train I go, half way event will crash or load into mistlock or those map with alot of people. Most of time I will crash without errorlog. Only few time there is a log and will send to support Even I stop using blish or arcdps due to this but is useless. Been liasing with support for a month already but there is no actual fix. They did ask me to run in administrator, update drivers or change some graphic setting Wonder if anyone have same issue and have manage to fix the random Crashes. Seek urgent help. Edited May 11, 2023 by nicholaii.7823 Link to comment Share on other sites More sharing options...
Jukhy.2431 Posted May 11, 2023 Share Posted May 11, 2023 (edited) Try installing the latest drivers for your SSD model from the manufacturers website. I had to do this for my M.2 NVMe SSD to get it working properly. Depending on how old the motherboard is and the SSD type you might need to update bios too - the motheboard manufacturer's site should have instructions for how to do that. Regular type SSDs shouldn't need it but the NVMe ones might. Edited May 11, 2023 by Jukhy.2431 added info 1 Link to comment Share on other sites More sharing options...
nicholaii.7823 Posted May 11, 2023 Author Share Posted May 11, 2023 Oh before u update the SSD driver, it often random crash too? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 11, 2023 Share Posted May 11, 2023 (edited) Were you using dx9 before? The game automatically upgraded everyone to dx11. When a crash report is included, post the details (Show Details) and someone may be able to offer assistance. Good luck. Edited May 11, 2023 by Inculpatus cedo.9234 1 Link to comment Share on other sites More sharing options...
Jukhy.2431 Posted May 11, 2023 Share Posted May 11, 2023 1 hour ago, nicholaii.7823 said: Oh before u update the SSD driver, it often random crash too? My system gave read/write errors, sometimes crashing the programs I was using. The reason was that it would randomly "un-detect" the SSD. Updating the drivers fixed the issue, no problems after that. With my old motherboard I also had to update bios because it did not support the NVMe SSD (PCIe interface card), but my newer motherboard had this support by default. It's ofc possible this is not the problem but there's no harm updating the SSD drives to see if it helps. The Windows default drivers from Microsoft are sometimes older versions that do not work properly. Link to comment Share on other sites More sharing options...
nicholaii.7823 Posted May 11, 2023 Author Share Posted May 11, 2023 Hi, for my error report if someone facing same. Like now support asked me reinstall client. I even have reinstall thrice. same issue --> Error Logs <--* 16:14:27Z The user closed the browser. 16:14:27Z The browser is being closed. 16:14:27Z We are requesting CEF close the browser when the user closed the browser. 16:14:27Z The user closed the browser. 16:14:27Z CEF is closing the browser. 16:14:44Z The user closed the browser. 16:14:44Z The browser is being closed. 16:14:44Z We are requesting CEF close the browser when the user closed the browser. 16:14:44Z CEF is closing the browser. 16:14:48Z NULL REWARD TRACK: 1EE1E029-B1CE-E111-BBF3-78E7D1936222 16:14:52Z Texture missing mip chain: 0x00f980 16:14:52Z Texture missing mip chain: 0x00f982 16:14:52Z Texture missing mip chain: 0x0935f0 16:14:57Z The user closed the browser. 16:14:57Z The browser is being closed. 16:14:57Z We are requesting CEF close the browser when the user closed the browser. 16:14:57Z CEF is closing the browser. 16:15:02Z Texture missing mip chain: 0x011f2e 16:15:02Z Texture missing mip chain: 0x011f30 16:15:04Z NULL REWARD TRACK: 1EE1E029-B1CE-E111-BBF3-78E7D1936222 16:15:05Z Model '0x2d8533': Permutation 'stoweda' not found, auto selecting permutation 16:15:05Z Texture missing mip chain: 0x0f8c78 16:15:07Z The user closed the browser. 16:15:07Z The browser is being closed. 16:15:07Z We are requesting CEF close the browser when the user closed the browser. 16:15:08Z CEF is closing the browser. 16:15:11Z Content is referencing a propID that doesn't exist propId='2237559932366887176' Crashed at 16:15:13Z *--> Graphics Device Info <--* VendorId = 0x10de DeviceId = 0x21c4 Version = 53179 Description = NVIDIA GeForce GTX 1660 SUPER Compat = 0x000000001f77fc3f VidMem = 6144 MB *--> NVidia Info <--* DriverVersion = 531.79 Link to comment Share on other sites More sharing options...
nicholaii.7823 Posted May 11, 2023 Author Share Posted May 11, 2023 just crashed while loading into arborstone.. at this rate i cant even do any meta events.. opID that doesn't exist propId='2551067562911799552' 09:26:02Z Content is referencing a propID that doesn't exist propId='2551066798407620867' 09:26:02Z Content is referencing a propID that doesn't exist propId='2497681106537617677' 09:26:02Z Content is referencing a propID that doesn't exist propId='2536628257514658119' 09:26:03Z Model '0x0111d5': Permutation 'd' not found, auto selecting permutation 09:26:05Z The user closed the browser. 09:26:05Z The browser is being closed. 09:26:05Z We are requesting CEF close the browser when the user closed the browser. 09:26:05Z CEF is closing the browser. 09:26:16Z Model '0x01141f': Permutation '11' not found, auto selecting permutation 09:27:06Z End coordinate of emitter scan request is NaN or Inf. 09:27:06Z End coordinate of emitter scan request is NaN or Inf. 09:27:07Z End coordinate of emitter scan request is NaN or Inf. 09:27:09Z End coordinate of emitter scan request is NaN or Inf. 09:27:17Z Texture '0x2259ce' dimensions too small 09:27:17Z Loading '0x2259ce' texture failed 09:27:17Z Texture '0x2259cf' dimensions too small 09:27:17Z Loading '0x2259cf' texture failed 09:27:17Z Texture '0x2259d2' dimensions too small 09:27:17Z Loading '0x2259d2' texture failed 09:27:17Z Texture '0x2259d3' dimensions too small 09:27:17Z Loading '0x2259d3' texture failed 09:27:54Z NULL REWARD TRACK: 1EE1E029-B1CE-E111-BBF3-78E7D1936222 09:27:54Z NULL REWARD TRACK: 1EE1E029-B1CE-E111-BBF3-78E7D1936222 09:27:54Z Content is referencing a propID that doesn't exist propId='2643096387451623688' 09:27:54Z Content is referencing a propID that doesn't exist propId='2679507767272413635' 09:27:54Z Content is referencing a propID that doesn't exist propId='2679494251010333071' 09:27:57Z The user closed the browser. 09:27:57Z The browser is being closed. 09:27:57Z We are requesting CEF close the browser when the user closed the browser. 09:27:58Z CEF is closing the browser. 09:28:04Z Texture missing mip chain: 0x011f2e 09:28:04Z Texture missing mip chain: 0x011f30 Crashed at 09:28:12Z Link to comment Share on other sites More sharing options...
nicholaii.7823 Posted May 11, 2023 Author Share Posted May 11, 2023 2 hours ago, Inculpatus cedo.9234 said: Were you using dx9 before? The game automatically upgraded everyone to dx11. When a crash report is included, post the details (Show Details) and someone may be able to offer assistance. Good luck. im using dx12 currently. 1 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 11, 2023 Share Posted May 11, 2023 19 minutes ago, nicholaii.7823 said: im using dx12 currently. Not one of the options in the game. You are either using dx9 (with a command line argument now) or dx11. Link to comment Share on other sites More sharing options...
Chaba.5410 Posted May 11, 2023 Share Posted May 11, 2023 (edited) Was this an upgrade of windows or a fresh install? If upgrade, you should use a tool like DDU to uninstall the nvidia driver and do a clean installation. You need to provide the entire crash log. What you posted doesn't provide any crash information. Edited May 11, 2023 by Chaba.5410 Link to comment Share on other sites More sharing options...
nicholaii.7823 Posted May 11, 2023 Author Share Posted May 11, 2023 1 hour ago, Chaba.5410 said: Was this an upgrade of windows or a fresh install? If upgrade, you should use a tool like DDU to uninstall the nvidia driver and do a clean installation. You need to provide the entire crash log. What you posted doesn't provide any crash information. it was a fresh install on a new ssd. *--> Crash <--* OOM: Heap, bytes=33554448 App: Gw2-64.exe Pid: 13844 BaseAddr: 00007FF69B850000 ProgramId: 101 Build: 145101 When: 2023-05-11T09:31:14Z 2023-05-11T17:31:14+08:00 Uptime: 0 days 0:01:20 Flags: 0 DumpFile: Crash.dmp *--> System <--* Name: fd8a1fad IpAddr: 192.168.0.225 Processors: 12 [AuthenticAMD:15:1:0] OSVersion: Windows 10.0 (64 bit) *--> System Memory <--* Physical: 4612MB/16309MB 28% Paged: 35MB/16309MB 0% Virtual: 134142589MB/134217727MB 3% Load: 71% CommitTotal: 16273MB CommitLimit: 16309MB CommitPeak: 16308MB SystemCache: 5280MB HandleCount: 114446 ProcessCount: 221 ThreadCount: 3730 *--> Process Memory <--* Private: 4436MB WorkingSet: 3073MB PeakWorkingSet: 3083MB PageFaults: 2148661 *--> Memory Category Usage (Inclusive) <--* [Category] [Size(MB)] [Count] Root 2310.10 1000950 Programmer Data 1370.44 470428 Engine 790.84 190431 Uncategorized 610.61 479853 Model-Programmer 414.63 72659 Model Granny 406.40 33055 Game 405.36 196248 Gr 353.52 90235 Art Assets 286.48 25462 Content 267.41 67585 DDI 155.17 12915 Collections 118.57 6833 Dictionary 117.18 2195 Gr Material 115.76 14040 Character Models 106.88 7942 Text 104.78 15331 Composite Models 90.15 2346 UI Assets 85.23 863 UI Textures 85.18 626 Anim Import Packfile 69.16 44 Anim Import Models 69.16 44 Composite Packfile 58.76 1207 Gr Umbra 48.01 3109 Collide 42.57 25207 *--> Memory Category Usage (Exclusive) <--* [Category] [Size(MB)] [Count] Uncategorized 610.61 479853 Model Granny 406.40 33055 Content 267.41 67585 DDI 154.93 4811 Dictionary 117.18 2195 Gr Material 115.76 14040 Text 104.78 15331 UI Textures 85.18 624 Anim Import Packfile 69.16 44 Composite Packfile 58.76 1207 Gr Umbra 48.01 3109 Archive 38.68 77 Composite Tex Pool 31.18 71 Collide 24.21 1449 Character Packfile 15.78 11 Composite 15.46 2421 Collide Havok 14.86 23152 Gr Model 12.20 28354 Audio FMOD 9.06 2205 Game Animation 8.75 67311 Gr Cloud 8.43 9916 Model-Programmer 8.19 38186 Prop Models 7.57 6126 Gr Texture 6.01 4978 *--> DllList <--* 00007FF69B850000 - C:\Guild Wars 2\Gw2-64.exe 00007FFDF0C30000 - C:\Windows\SYSTEM32\ntdll.dll 00007FFDEF2A0000 - C:\Windows\System32\KERNEL32.DLL 00007FFDEE450000 - C:\Windows\System32\KERNELBASE.dll 00007FFDEF400000 - C:\Windows\System32\USER32.dll 00007FFDEE7D0000 - C:\Windows\System32\win32u.dll 00007FFDEFFB0000 - C:\Windows\System32\GDI32.dll 00007FFDEE340000 - C:\Windows\System32\gdi32full.dll 00007FFDEE850000 - C:\Windows\System32\msvcp_win.dll 00007FFDEE9A0000 - C:\Windows\System32\ucrtbase.dll 00007FFDF0170000 - C:\Windows\System32\ADVAPI32.dll 00007FFDF0390000 - C:\Windows\System32\msvcrt.dll 00007FFDEF360000 - C:\Windows\System32\sechost.dll 00007FFDF0040000 - C:\Windows\System32\RPCRT4.dll 00007FFDF0770000 - C:\Windows\System32\WS2_32.dll 00007FFDEE760000 - C:\Windows\System32\WINTRUST.dll 00007FFDF0430000 - C:\Windows\System32\ole32.dll 00007FFDE5800000 - C:\Windows\SYSTEM32\VERSION.dll 00007FFDE9BF0000 - C:\Windows\SYSTEM32\WTSAPI32.dll 00007FFDDE820000 - C:\Windows\SYSTEM32\WINMM.dll 00007FFDF07E0000 - C:\Windows\System32\combase.dll 00007FFDEFEE0000 - C:\Windows\System32\OLEAUT32.dll 00007FFDEF790000 - C:\Windows\System32\SHELL32.dll 00007FFDB3160000 - C:\Windows\SYSTEM32\MSACM32.dll 00007FFDEEAA0000 - C:\Windows\System32\CRYPT32.dll 00007FFDC9940000 - C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.2251_none_91a40448cc8846c1\gdiplus.dll 00007FFDE5E70000 - C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.1110_none_792d1c772443f647\COMCTL32.dll 00007FFDDB980000 - C:\Windows\SYSTEM32\winmmbase.dll 00007FFDBCE60000 - C:\Windows\SYSTEM32\USP10.dll 00007FFDEB6A0000 - C:\Windows\SYSTEM32\MSIMG32.dll 00007FFDDBF60000 - C:\Windows\SYSTEM32\Secur32.dll 00007FFDEDD10000 - C:\Windows\SYSTEM32\CRYPTBASE.DLL 00007FFDEE200000 - C:\Windows\SYSTEM32\SSPICLI.DLL 00007FFDEED70000 - C:\Windows\System32\IMM32.DLL 00007FFDEDF30000 - C:\Windows\SYSTEM32\MSASN1.dll 00007FFDEEC00000 - C:\Windows\System32\bcryptPrimitives.dll 00007FFDEC080000 - C:\Windows\SYSTEM32\dbghelp.dll 00007FFDEC400000 - C:\Windows\SYSTEM32\windows.storage.dll 00007FFDEDDA0000 - C:\Windows\SYSTEM32\Wldp.dll 00007FFDEF5C0000 - C:\Windows\System32\SHCORE.dll 00007FFDEFFE0000 - C:\Windows\System32\shlwapi.dll 00007FFDEE280000 - C:\Windows\SYSTEM32\profapi.dll 00007FFDECBD0000 - C:\Windows\SYSTEM32\kernel.appcore.dll 00007FFDEE730000 - C:\Windows\System32\bcrypt.dll 00007FFDEB8F0000 - C:\Windows\system32\uxtheme.dll 00007FFDE5560000 - C:\Windows\SYSTEM32\cryptnet.dll 00007FFDF0220000 - C:\Windows\System32\imagehlp.dll 00007FFDEDCF0000 - C:\Windows\SYSTEM32\CRYPTSP.dll 00007FFDED3B0000 - C:\Windows\system32\rsaenh.dll 00007FFDE5BA0000 - C:\Windows\SYSTEM32\dxcore.dll 00007FFDEE800000 - C:\Windows\System32\cfgmgr32.dll 00007FFDE5410000 - C:\Windows\SYSTEM32\drvstore.dll 00007FFDEE0F0000 - C:\Windows\SYSTEM32\devobj.dll 00007FFDB18B0000 - C:\Windows\system32\nvspcap64.dll 00007FFDED4D0000 - C:\Windows\SYSTEM32\ntmarta.dll 00007FFDECBA0000 - C:\Windows\SYSTEM32\gpapi.dll 00007FFDD28E0000 - C:\Windows\SYSTEM32\DINPUT8.dll 00007FFDE46A0000 - C:\Windows\SYSTEM32\inputhost.dll 00007FFDEB420000 - C:\Windows\SYSTEM32\CoreMessaging.dll 00007FFDE9A90000 - C:\Windows\SYSTEM32\PROPSYS.dll 00007FFDEA9F0000 - C:\Windows\SYSTEM32\wintypes.dll 00007FFDEB0C0000 - C:\Windows\SYSTEM32\CoreUIComponents.dll 00007FFDED7A0000 - C:\Windows\SYSTEM32\IPHLPAPI.DLL 00007FFDEF5B0000 - C:\Windows\System32\NSI.dll 00007FFDE7A70000 - C:\Windows\SYSTEM32\dhcpcsvc.DLL 00007FFDEEDA0000 - C:\Windows\System32\Setupapi.dll 00007FFDC2B00000 - C:\Windows\system32\nvapi64.dll 00007FFDC9EB0000 - C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e34a87a86b660c23\nvcuda64.dll 00007FFDF0B40000 - C:\Windows\System32\clbcatq.dll 00007FFDBCD20000 - C:\Windows\system32\napinsp.dll 00007FFDBCD60000 - C:\Windows\system32\pnrpnsp.dll 00007FFDD7130000 - C:\Windows\system32\wshbth.dll 00007FFDE9920000 - C:\Windows\system32\NLAapi.dll 00007FFDEDB00000 - C:\Windows\System32\mswsock.dll 00007FFDED7F0000 - C:\Windows\SYSTEM32\DNSAPI.dll 00007FFDBCD80000 - C:\Windows\System32\winrnr.dll 00007FFDDC410000 - C:\Windows\System32\fwpuclnt.dll 00007FFDDBFB0000 - C:\Windows\System32\rasadhlp.dll 00007FFDEF670000 - C:\Windows\System32\msctf.dll 00007FFDE4E70000 - C:\Windows\SYSTEM32\textinputframework.dll 00007FFDE8020000 - C:\Windows\SYSTEM32\WindowsCodecs.dll 00007FFDDAD00000 - C:\Windows\system32\explorerframe.dll 00007FFDE03D0000 - C:\Windows\SYSTEM32\TextShaping.dll 00007FFD86400000 - C:\Guild Wars 2\bin64\cef\libcef.dll 00007FFDF0250000 - C:\Windows\System32\COMDLG32.dll 00007FFDECBF0000 - C:\Windows\SYSTEM32\dxgi.dll 00007FFDE6FC0000 - C:\Windows\SYSTEM32\OLEACC.dll 00007FFDD3940000 - C:\Windows\SYSTEM32\UIAutomationCore.DLL 00007FFDEE240000 - C:\Windows\SYSTEM32\USERENV.dll 00007FFDD1C30000 - C:\Windows\SYSTEM32\NETAPI32.dll 00007FFDECF20000 - C:\Windows\SYSTEM32\HID.DLL 00007FFDD10B0000 - C:\Guild Wars 2\bin64\cef\chrome_elf.dll 00007FFDE09D0000 - C:\Windows\SYSTEM32\DWrite.dll 00007FFDEDE10000 - C:\Windows\SYSTEM32\ncrypt.dll 00007FFDEBCD0000 - C:\Windows\SYSTEM32\dwmapi.dll 00007FFDD3730000 - C:\Windows\SYSTEM32\WINSPOOL.DRV 00007FFDDEBD0000 - C:\Windows\SYSTEM32\d3d9.dll 00007FFDBC0E0000 - C:\Windows\SYSTEM32\dxva2.dll 00007FFDB97A0000 - C:\Windows\SYSTEM32\CRYPTUI.dll 00007FFDDE850000 - C:\Windows\SYSTEM32\urlmon.dll 00007FFDE7180000 - C:\Windows\SYSTEM32\WINHTTP.dll 00007FFDBCE40000 - C:\Windows\SYSTEM32\credui.dll 00007FFDDD2B0000 - C:\Windows\SYSTEM32\WININET.dll 00007FFDD9600000 - C:\Windows\SYSTEM32\ESENT.dll 00007FFDE8550000 - C:\Windows\SYSTEM32\wevtapi.dll 00007FFDE4030000 - C:\Windows\SYSTEM32\iertutil.dll 00007FFDED7E0000 - C:\Windows\SYSTEM32\netutils.dll 00007FFDDE7F0000 - C:\Windows\SYSTEM32\srvcli.dll 00007FFDE9910000 - C:\Windows\SYSTEM32\DSROLE.DLL 00007FFDED510000 - C:\Windows\SYSTEM32\WKSCLI.DLL 00007FFDDCE80000 - C:\Windows\SYSTEM32\SAMCLI.DLL 00007FFDEDDD0000 - C:\Windows\SYSTEM32\NTASN1.dll 00007FFDEE140000 - C:\Windows\SYSTEM32\DPAPI.dll 00007FFDE7910000 - C:\Windows\SYSTEM32\dhcpcsvc6.DLL 00007FFDED080000 - C:\Windows\SYSTEM32\WINSTA.dll 00007FFDE8E40000 - C:\Windows\System32\MMDevApi.dll 00007FFDE7A90000 - C:\Windows\SYSTEM32\mscms.dll 00007FFDE7880000 - C:\Windows\SYSTEM32\ColorAdapterClient.dll 00007FFDE9C10000 - C:\Windows\SYSTEM32\DSREG.DLL 00007FFDED440000 - C:\Windows\SYSTEM32\msvcp110_win.dll 00007FFDED910000 - C:\Windows\SYSTEM32\POWRPROF.dll 00007FFDED780000 - C:\Windows\SYSTEM32\UMPDC.dll 00007FFDE56F0000 - C:\Users\User\AppData\Local\Temp\CB850469-1ED1-4DD2-B77D-78C36FF610B9\amd_ags_x64.dll 00007FFDBA0B0000 - C:\Windows\SYSTEM32\VCRUNTIME140.dll 00007FFDE9D60000 - C:\Windows\SYSTEM32\d3d11.dll 00007FFDC6D00000 - C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e34a87a86b660c23\nvldumdx.dll 00007FFDBD670000 - C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e34a87a86b660c23\nvwgf2umx.dll 00007FFDC5AC0000 - C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e34a87a86b660c23\NvCamera\NvCamera64.dll 00007FFDE56B0000 - C:\Windows\SYSTEM32\XINPUT9_1_0.dll 00007FFDE2440000 - C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e34a87a86b660c23\Display.NvContainer\MessageBus.dll 00007FFDC6EE0000 - C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e34a87a86b660c23\NvCamera\d3dcompiler_47_64.dll 00007FFDEAB50000 - C:\Windows\SYSTEM32\dcomp.dll 00007FFDADBA0000 - C:\Program Files\NVIDIA Corporation\NvContainer\MessageBus.dll 00007FFDD1C60000 - C:\Windows\SYSTEM32\wdmaud.drv 00007FFDD5140000 - C:\Windows\SYSTEM32\ksuser.dll 00007FFDE8ED0000 - C:\Windows\SYSTEM32\AVRT.dll 00007FFDE8EF0000 - C:\Windows\SYSTEM32\AUDIOSES.DLL 00007FFDE4DA0000 - C:\Windows\SYSTEM32\msacm32.drv 00007FFDE4D90000 - C:\Windows\SYSTEM32\midimap.dll 00007FFDEB9E0000 - C:\Windows\SYSTEM32\resourcepolicyclient.dll 00007FFDC9DB0000 - C:\Users\User\AppData\Local\Discord\app-1.0.9013\modules\discord_hook-1\discord_hook\a39e075dbf2\DiscordHook64.dll 00007FFDF0240000 - C:\Windows\System32\PSAPI.DLL 00007FFDE9FD0000 - C:\Windows\SYSTEM32\D3DCompiler_47.dll 00007FFDB3BF0000 - C:\Windows\SYSTEM32\icm32.dll [DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll] [DbgHelp.dll version 10.0.19041.867 (64/32-bit compatible)] *--> ClientContextThreadProc Thread 0x2cf4 <--* *--> Trace <--* Pc Rt : Args 00007ff6`9b925c5b 00007ff6`9b919d2b : 41200000`3f800000 00007ff6`9b95c075 00007ff6`9ce8d360 00000000`02000010 00007ff6`9b919d2b 00007ff6`9b9e7f4d : 00000281`d0c13af0 00000001`00000001 00000000`00004000 00000281`e3de0618 00007ff6`9b9e7f4d 00007ff6`9b938f2c : 00000281`a3f01b00 00000000`02000000 000000ba`8f9ff450 00000000`0000003c 00007ff6`9b938f2c 00007ff6`9c41e7fc : 00000282`0ad42ea0 000000ba`8f9ff450 00000000`0000003c 00000000`00000000 00007ff6`9c41e7fc 00007ff6`9c41f1c6 : 00000282`4b5ffe89 000000ba`8f9ff630 00000000`00000000 000000ba`8f9ff3b0 00007ff6`9c41f1c6 00007ff6`9c41eb64 : 00000000`00000008 00007ff6`9b92f4ce 00000282`27b865c0 000000ba`00000008 00007ff6`9c41eb64 00007ff6`9c404e52 : 00000000`00000000 00000000`00000000 00000281`e348c780 000000ba`000000ff 00007ff6`9c404e52 00007ff6`9c404847 : 00000000`00000000 00000000`00000000 000000ba`8f9ff8e8 00007ff6`9b92f4ce 00007ff6`9c404847 00007ff6`9c494561 : 00000000`00000000 00000000`00000001 000000ba`8f9ff8e8 00007ff6`9da38350 00007ff6`9c494561 00007ff6`9bce97b1 : 00000000`00000001 00000000`00000000 000000ba`8f9ff901 000000ba`8f9ff901 00007ff6`9bce97b1 00007ff6`9bcd1942 : 00000281`3f5f66f3 00000281`e3b9fa50 00000281`e4571638 00000281`00000000 00007ff6`9bcd1942 00007ff6`9bcbbd41 : 00000000`00000000 000000ba`8f9ffaf9 00000281`d0f13330 00000281`d0f132f0 00007ff6`9bcbbd41 00007ff6`9bcb462b : 00000281`d0f132f0 00000000`00000002 00000000`00000000 00000000`00000000 00007ff6`9bcb462b 00007ff6`9bb6babc : 00000000`00000002 00000281`0000001a 00000000`00000002 00005242`147ba1fc 00007ff6`9bb6babc 00007ff6`9bb6a040 : 00000000`00000000 00000281`d13ee030 00000281`d13ee030 00000281`d13ee030 00007ff6`9bb6a040 00007ff6`9bb69cad : 000003f2`00000000 00000000`00000001 00000281`00000001 000000ba`00000018 00007ff6`9bb69cad 00007ff6`9bb6b047 : 01d983eb`5488d8b1 00000281`c8201cf0 00000000`00000000 00000000`19e13a8c 00007ff6`9bb6b047 00007ff6`9bb6b116 : 00007ff6`9df7d408 00007ff6`00000000 00000000`00000000 00000000`00000000 00007ff6`9bb6b116 00007ff6`9bb69415 : 00000281`d13ee030 00000000`00000000 00000281`d13ee030 00000000`00000000 00007ff6`9bb69415 00007ff6`9b91bdc9 : 00000000`00000000 00000000`00000000 00000281`c8201cf0 00000000`00000005 00007ff6`9b91bdc9 00007ff6`9bb256fa : 00000281`00000000 00000281`d0f12ac0 00000000`00000000 00000000`00000000 00007ff6`9bb256fa 00007ffd`ef2b7604 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ffd`ef2b7604 00007ffd`f0c826a1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ffd`f0c826a1 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 *--> Thread registers <--* rax=0000000000000000 rbx=0000000000000000 rcx=00000000415429e8 rdx=0000000000000000 rsi=000000ba8f9ff1d0 rdi=0000000000000005 rip=00007ff69b925c5b rsp=000000ba8f9fec30 rbp=0000000000000000 r8=0000000000000000 r9=00000000c2c90068 r10=0000000000000000 r11=0000000041d35c3b r12=00000000fffffe89 r13=00000000000001eb r14=0000000000000000 r15=0000000000000000 cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000206 *--> Code <--* 00007ff6`9b925c3b 85c00f85 91000000 ff15cf59 55014889 ...........YU.H. 00007ff6`9b925c4b 0580cb1c 02488d4c 2460ff15 c5565501 .....H.L$`...VU. 00007ff6`9b925c5b 488b8424 58010000 4c8d0516 8c560148 H..$X...L....V.H 00007ff6`9b925c6b 89442440 4885ff48 8b8424f8 00000044 .D$@H..H..$....D 00007ff6`9b925c7b 8bcd4889 4424484c 0f45c748 8b842400 ..H.D$HL.E.H..$. 00007ff6`9b925c8b 01000048 8bd64889 4424508b cb488d44 ...H..H.D$P..H.D *--> Stack <--* 000000ba`8f9fec30 00000281`d0f47000 00007ff6`9d9e30b0 00000281`c8203340 00000000`ffffff01 .p.......0......@3 ............. 000000ba`8f9fec50 000000ba`8f9fec70 000000ba`8f9fec90 00000000`00000000 000000ba`8f9fec20 p....................... ....... 000000ba`8f9fec70 00007ff6`9b925c5b 000000ba`8f9fec30 00000000`00000000 00000000`00000000 [\......0....................... 000000ba`8f9fec90 00000000`fffffff9 00000000`00000000 000000ba`8f9feea8 00007f00`00000008 ................................ 000000ba`8f9fecb0 00000000`00000000 00000281`c8147500 00009fbf`0010000f 0053002b`002b0033 .........u..............3.+.+.S. 000000ba`8f9fecd0 00000246`002b002b 00000281`c8140000 00000000`00000020 00000281`c8140e40 +.+.F........... .......@....... 000000ba`8f9fecf0 00000000`00000020 00000000`00000000 00000000`00000000 ffffffff`fffffffe ............................... 000000ba`8f9fed10 000000ba`8f9fec90 00000000`00000000 00000000`00000005 000000ba`8f9fec30 ........................0....... 000000ba`8f9fed30 00000000`00000000 000000ba`8f9ff1d0 00007ff6`9ce8d370 00007ff6`9ce8d370 ................p.......p....... 000000ba`8f9fed50 00000000`00000000 00007ff6`9b850000 000000ba`8f9feb50 00000000`fffffe89 ................P............... 000000ba`8f9fed70 00000000`000001eb 00000000`00000000 00000000`00000000 00007ff6`9b925c5b ........................[\...... 000000ba`8f9fed90 00000000`0000027f 00000000`00000000 00000000`00000000 0002ffff`00009fbf ................................ 000000ba`8f9fedb0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 000000ba`8f9fedd0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 000000ba`8f9fedf0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 000000ba`8f9fee10 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 000000ba`8f9fee30 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 000000ba`8f9fee50 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 000000ba`8f9fee70 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 000000ba`8f9fee90 00000000`3ee14d6b 00000000`00000000 00000000`bf11f290 00000000`00000000 kM.>............................ 000000ba`8f9feeb0 00000000`3f800000 00000000`00000000 00000000`3f2adf1e 00000000`00000000 ...?..............*?............ 000000ba`8f9feed0 00000000`80000000 00000000`00000000 00000000`80000000 00000000`00000000 ................................ 000000ba`8f9feef0 00000000`474a388c 00000000`00000000 00000000`3f7ff000 00000000`00000000 .8JG...............?............ 000000ba`8f9fef10 00000000`3f000000 00000000`00000000 00000000`3f7ff000 00000000`00000000 ...?...............?............ 000000ba`8f9fef30 00005242`147bb5ac 00000000`00000000 00000000`464f0ca7 00000000`00000000 ..{.BR............OF............ 000000ba`8f9fef50 00000000`4b33420f 00007ff6`9b9ae285 000000ba`8f9ff630 00000000`00000001 .B3K............0............... 000000ba`8f9fef70 000000ba`8f9ff8e8 00000281`a24c8640 00000000`00000001 00000282`1d9ebc90 ........@.L..................... 000000ba`8f9fef90 000000ba`8f9ff0b9 00007ff6`9b975c63 46885300`4b5fffb1 00007ff6`c386cefa ........c\........_K.S.F........ 000000ba`8f9fefb0 00000000`45ffbe77 00000000`00000000 000000ba`8f9fefd0 00000000`00000000 w..E............................ 000000ba`8f9fefd0 4668d5e5`c6f7bd38 c7024880`c57a8078 c59b4142`464f0ca7 00007ff6`9b975782 8.....hFx.z..H....OFBA...W...... 000000ba`8f9feff0 00000000`4668d5e5 00000000`00000000 00000000`464f0ca7 00000000`00000000 ..hF..............OF............ 000000ba`8f9ff010 00000282`1d9ebc90 00007ff6`9b990a8d 00000000`00000000 00000000`00000000 ................................ *--> Error Logs <--* 09:30:49Z The user closed the browser. 09:30:49Z The browser is being closed. 09:30:49Z We are requesting CEF close the browser when the user closed the browser. 09:30:49Z The user closed the browser. 09:30:49Z CEF is closing the browser. 09:30:58Z The user closed the browser. 09:30:58Z The browser is being closed. 09:30:58Z We are requesting CEF close the browser when the user closed the browser. 09:30:58Z CEF is closing the browser. 09:31:01Z NULL REWARD TRACK: 1EE1E029-B1CE-E111-BBF3-78E7D1936222 09:31:01Z NULL REWARD TRACK: 1EE1E029-B1CE-E111-BBF3-78E7D1936222 09:31:01Z Content is referencing a propID that doesn't exist propId='2643096387451623688' 09:31:01Z Content is referencing a propID that doesn't exist propId='2679507767272413635' 09:31:01Z Content is referencing a propID that doesn't exist propId='2679494251010333071' 09:31:06Z The user closed the browser. 09:31:06Z The browser is being closed. 09:31:06Z We are requesting CEF close the browser when the user closed the browser. 09:31:07Z CEF is closing the browser. 09:31:14Z Texture missing mip chain: 0x011f2e 09:31:14Z Texture missing mip chain: 0x011f30 Crashed at 09:31:14Z *--> Graphics Device Info <--* VendorId = 0x10de DeviceId = 0x21c4 Version = 53179 Description = NVIDIA GeForce GTX 1660 SUPER Compat = 0x000000001f77fc3f VidMem = 6144 MB *--> NVidia Info <--* DriverVersion = 531.79 Link to comment Share on other sites More sharing options...
Chaba.5410 Posted May 11, 2023 Share Posted May 11, 2023 (edited) Oh weird. It's crashing due to Out-of-Memory error. Try turning your character model limit down as a temporary workaround. It really shouldn't be crashing like this. Do you need to upgrade any chipset drivers? Edited May 11, 2023 by Chaba.5410 Link to comment Share on other sites More sharing options...
Chaba.5410 Posted May 11, 2023 Share Posted May 11, 2023 8 minutes ago, nicholaii.7823 said: *--> Process Memory <--* Private: 4436MB WorkingSet: 3073MB PeakWorkingSet: 3083MB PageFaults: 2148661 Link to comment Share on other sites More sharing options...
nicholaii.7823 Posted May 11, 2023 Author Share Posted May 11, 2023 2 minutes ago, Chaba.5410 said: Oh weird. It's crashing due to Out-of-Memory error. Try turning your character model limit down as a temporary workaround. It really shouldn't be crashing like this. Do you need to upgrade any chipset drivers? i doubt so. but i did install the mobo chipset driver when i get the new sdd. 1 minute ago, Chaba.5410 said: how shld i go about this? Link to comment Share on other sites More sharing options...
Chaba.5410 Posted May 11, 2023 Share Posted May 11, 2023 14 minutes ago, nicholaii.7823 said: 00007FFDC9DB0000 - C:\Users\User\AppData\Local\Discord\app-1.0.9013\modules\discord_hook-1\discord_hook\a39e075dbf2\DiscordHook64.dll Try disabling this for now too. Link to comment Share on other sites More sharing options...
Chaba.5410 Posted May 11, 2023 Share Posted May 11, 2023 Running any third-party security software like Bitdefender? That sometimes causes OOMs. Link to comment Share on other sites More sharing options...
nicholaii.7823 Posted May 11, 2023 Author Share Posted May 11, 2023 (edited) 15 minutes ago, Chaba.5410 said: Running any third-party security software like Bitdefender? That sometimes causes OOMs. not running any 3rd party.. already disable discord overlay. not sure if that is the hook.dll*--> Process Memory <--*Private: 4436MBWorkingSet: 3073MBPeakWorkingSet: 3083MBPageFaults: 2148661 must i do anything about this? Edited May 11, 2023 by nicholaii.7823 Link to comment Share on other sites More sharing options...
Chaba.5410 Posted May 11, 2023 Share Posted May 11, 2023 (edited) 3 hours ago, nicholaii.7823 said: CommitTotal: 16273MB CommitLimit: 16309MB CommitPeak: 16308MB Found something that might help you troubleshoot. When you are running the game, open task manager and go to details. Right-click on the column headers and select column. Check "Commit size" and find out which process on your system is eating your memory up. Did you do a fresh install of GW2 or did you copy over your old Users directory? You might want to delete the local.dat file in %AppData% especially if this is a copy. Support will say run repair first, but sometimes you have to just delete the local.dat instead. Also go back and review the drivers for your SSD. As Jukhy above mentioned, check the BIOS for NVMe SSD support. Might be a setting you have to change or BIOS firmware update. (Any SSD drive issues can be related to Windows paging/management of memory.) Edited May 11, 2023 by Chaba.5410 Link to comment Share on other sites More sharing options...
nicholaii.7823 Posted May 12, 2023 Author Share Posted May 12, 2023 17 hours ago, Chaba.5410 said: Found something that might help you troubleshoot. When you are running the game, open task manager and go to details. Right-click on the column headers and select column. Check "Commit size" and find out which process on your system is eating your memory up. Did you do a fresh install of GW2 or did you copy over your old Users directory? You might want to delete the local.dat file in %AppData% especially if this is a copy. Support will say run repair first, but sometimes you have to just delete the local.dat instead. Also go back and review the drivers for your SSD. As Jukhy above mentioned, check the BIOS for NVMe SSD support. Might be a setting you have to change or BIOS firmware update. (Any SSD drive issues can be related to Windows paging/management of memory.) hihi, i did a fresh reinstall few times. and i just deleted the local.dat the commit size gw2.exe went up 4m++k how shld i review tthe drivers for my ssd. Link to comment Share on other sites More sharing options...
Tren.5120 Posted May 12, 2023 Share Posted May 12, 2023 (edited) On 5/10/2023 at 9:59 PM, nicholaii.7823 said: Hi guys, Been playing the game for few years. Recently, the only changes was only did upgrade a new SSD last month and install new windows on it Was using the same specs since 2yrs back. 3600 with 1660 gtx super. So there shld be no issue with my other parts as before there are no crashes at all. Now I cannot even play the game properly whereby every meta train I go, half way event will crash or load into mistlock or those map with alot of people. Most of time I will crash without errorlog. Only few time there is a log and will send to support Even I stop using blish or arcdps due to this but is useless. Been liasing with support for a month already but there is no actual fix. They did ask me to run in administrator, update drivers or change some graphic setting Wonder if anyone have same issue and have manage to fix the random Crashes. Seek urgent help. What is your RAM configuration? How many DIMMs and is XMP On or Off? What Frequency is the RAM running at? Edited May 12, 2023 by Tren.5120 Link to comment Share on other sites More sharing options...
nicholaii.7823 Posted May 13, 2023 Author Share Posted May 13, 2023 15 hours ago, Tren.5120 said: What is your RAM configuration? How many DIMMs and is XMP On or Off? What Frequency is the RAM running at? hi. can i ask how to check these stuff? Link to comment Share on other sites More sharing options...
Tren.5120 Posted May 13, 2023 Share Posted May 13, 2023 (edited) 15 hours ago, nicholaii.7823 said: hi. can i ask how to check these stuff? CPU-Z Memory and SPD settings. You can also just look at your motherboard and see how many physical DIMMs you have installed in the machine. You probably only have two if you have to ask how to check it. Most machines do not ship with more than 2, as XMP generally does not work with 4 DIMMs and almost no memory is certified for 4 DIMM XMP (they are usually tested either in isolation or in pairs at most). 4 DIMMs with XMP turned on - especially for RAM with high Clock Rate XMP Profiles - is something people need to address before reporting bugs in any application. Turn off XMP and run the RAM at stock JDEC rates (2133 MHz for DDR4), or remove two RAM module sand keep only two matching modules running with XMP enabled (installed in the correct two slots as per your MOBO documentation - often, A2/B2 are the correct slots for 2-DIMM installations) and see if game stability improves. I have 4 of the same Manufacturer/Model/Serial Number RAM Modules here. If I put the other two in my system and turn on XMP, all games will crash after 1-15 minutes of play. It actually feels like an issue with the games, cause the actual computer or OS doesn't crash. It just crashes all the game, and often the error looks like DirectX or something else. Edited May 13, 2023 by Tren.5120 Link to comment Share on other sites More sharing options...
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