Neo Mortem.3627 Posted June 30, 2023 Share Posted June 30, 2023 I pre-purchased the xpac last night. The money is being taken out of the account, or pending. None of my accounts show that I bought it, and I never got the pre-order rewards for it. However, I also cant contact support either, so what do I do? 1 Link to comment Share on other sites More sharing options...
mercury ranique.2170 Posted June 30, 2023 Share Posted June 30, 2023 When I bought the xpac I got a code (on screen and in the mail) and had to add it to my account. You can always contact support, if you have issues logging in, please contact support@arena.net and provide them with as much details (except passwords) 1 Link to comment Share on other sites More sharing options...
Neo Mortem.3627 Posted June 30, 2023 Author Share Posted June 30, 2023 7 hours ago, mercury ranique.2170 said: When I bought the xpac I got a code (on screen and in the mail) and had to add it to my account. You can always contact support, if you have issues logging in, please contact support@arena.net and provide them with as much details (except passwords) I'll take a look at my email then. Hopefully at some point today it'll let me log into my ArenaNet account because it's been saying that something went wrong and to try again in a few minutes when i try to log in. 1 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted July 1, 2023 Share Posted July 1, 2023 You don't need to log into your ArenaNet account to contact the CS Team. As above, send an email to 'support@arena.net' as indicated on the main page and ticket submission page when you have 'Trouble Logging In'. Link to comment Share on other sites More sharing options...
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