The BFG.4160 Posted August 11 Share Posted August 11 (edited) I am trying to submit a ticket at Guild Wars 2 Support. After that link I click Submit A Ticket > Submit a request – Guild Wars 2 Support I'm prompted to sign in at the next window "To help us process your ticket faster, please log in to your ArenaNet account. Trouble Logging In" even though I am already signed in at the same website. After I login again at this prompt, I land back at my account overview ArenaNet. Where I can select Support > Submit A Ticket and start the loop over again. I've logged in and re-completed the captcha several times trying to work around / troubleshoot. Seems like an issue w/ the website. I have disabled all cookies on firefox and receive the same symptom. I've tried on edge (vanilla) as well. Edited August 11 by The BFG.4160 Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted August 11 Share Posted August 11 Could be a setting in your browser (a cookie or a security setting that blocks third-party content). Have you tried another browser? I always log in on Chrome for this, because I can't be bothered to lower my Firefox's security level each time I want to log into the Support page. 1 Link to comment Share on other sites More sharing options...
Reztek.7805 Posted August 11 Share Posted August 11 3 hours ago, The BFG.4160 said: I am trying to submit a ticket at Guild Wars 2 Support. After that link I click Submit A Ticket > Submit a request – Guild Wars 2 Support I'm prompted to sign in at the next window "To help us process your ticket faster, please log in to your ArenaNet account. Trouble Logging In" even though I am already signed in at the same website. After I login again at this prompt, I land back at my account overview ArenaNet. Where I can select Support > Submit A Ticket and start the loop over again. I've logged in and re-completed the captcha several times trying to work around / troubleshoot. Seems like an issue w/ the website. I have disabled all cookies on firefox and receive the same symptom. I've tried on edge (vanilla) as well. You'll probably have to change security/privacy settings to custom and disable tracking protection (or something like that, no idea how it's called in the english version, should be the 2nd checkbox though). 26 minutes ago, Ashantara.8731 said: Could be a setting in your browser (a cookie or a security setting that blocks third-party content). Have you tried another browser? I always log in on Chrome for this, because I can't be bothered to lower my Firefox's security level each time I want to log into the Support page. Probably Anet's way of keeping the amount of support tickets low. 😄 1 1 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 11 Share Posted August 11 You must have tracking allowed. You can send an email to 'support@arena.net' alternatively. From the Knowledge Base: https://help.guildwars2.com/hc/en-us/articles/360010124574-I-Can-t-Log-In-to-the-Support-Site Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted August 11 Share Posted August 11 11 minutes ago, Inculpatus cedo.9234 said: You must have tracking allowed. Well, it's too bad you can't add an exception for the Support Site. 2 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 11 Share Posted August 11 I guess you could turn it back off once you've entered the site. I would assume most players don't visit the Support site that often. 🤷♂️ Link to comment Share on other sites More sharing options...
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