seakoux.2368 Posted February 22, 2018 Share Posted February 22, 2018 I went to Elon riverland and decided to finish any mastery/achievement i have left in there, found out I do not have Missive for Ebele item (the item in achievement panel is still locked), checked my mail multiple times, i have other mails from jackal and springers but only one mail is from skimmer and is the one about "come back to me to buy your own skimmer saddle" instead of the note with an item. (I have the other 3 items from the other 3 mounts)I do remember when there is an item in mail, that mail remains there and you wont be able to delete it? I am on the right toon, already have skimmer for 2 months, checked with Trainer Ardra, checked my mail again.Submitted a ticket earlier, this is blocking progress on achievement and obtaining the mastery point. Does anyone else has similar problem or is it just me being super unfortunate lmao.hopefully arenanet can do something like resend me the mail (very unlikely) or just make it available for purchase just in case..... orz Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted February 22, 2018 Share Posted February 22, 2018 Did you try completing the Renown Heart with another character for the first time?Did you submit your ticket using the web-forum rather than in-game?Good luck. Link to comment Share on other sites More sharing options...
seakoux.2368 Posted February 22, 2018 Author Share Posted February 22, 2018 @Inculpatus cedo.9234 said:Did you try completing the Renown Heart with another character for the first time?Did you submit your ticket using the web-forum rather than in-game?Good luck.very sure i am on the right toon, but it is possible i accidentally deleted the mail, it is weird tho.i will do the web submit as well, thanks! Link to comment Share on other sites More sharing options...
Ipomoea Jalapa.6897 Posted March 9, 2018 Share Posted March 9, 2018 I have the same problem. I got the Skimmer Saddle months ago, and think I accidentally deleted the mail item before accepting the missive attachment in it. My Mail is empty, so it's not a matter of finding that. I've tried completing the renown heart many times, both with the original character and characters I've created since then. Skimmer Trainer Ardra never offers another Skimmer Saddle nor a missive for Ebele. Link to comment Share on other sites More sharing options...
Cylokin.2560 Posted March 24, 2018 Share Posted March 24, 2018 So did you solve this problem? I probably consumed Missive for Ebele long time ago not knowing I would need it to start the collection, can't find it anywhere anymore. Link to comment Share on other sites More sharing options...
Cylokin.2560 Posted April 1, 2018 Share Posted April 1, 2018 Bump................ Link to comment Share on other sites More sharing options...
Illconceived Was Na.9781 Posted April 1, 2018 Share Posted April 1, 2018 @Cylokin.2560 said:So did you solve this problem? I probably consumed Missive for Ebele long time ago not knowing I would need it to start the collection, can't find it anywhere anymore.Contact Support. Link to comment Share on other sites More sharing options...
Cylokin.2560 Posted April 5, 2018 Share Posted April 5, 2018 @Illconceived Was Na.9781 said:@Cylokin.2560 said:So did you solve this problem? I probably consumed Missive for Ebele long time ago not knowing I would need it to start the collection, can't find it anywhere anymore.Contact Support.Already did, with no response so far. Link to comment Share on other sites More sharing options...
Illconceived Was Na.9781 Posted April 5, 2018 Share Posted April 5, 2018 @Cylokin.2560 said:@Illconceived Was Na.9781 said:@Cylokin.2560 said:So did you solve this problem? I probably consumed Missive for Ebele long time ago not knowing I would need it to start the collection, can't find it anywhere anymore.Contact Support.Already did, with no response so far.When you say, "no response," do you mean you received the automated acknowledgement that the ticket was opened, but nothing from a staff member? You should get a human response within 3 days (often with a few hours; it depends on how busy they are with game-blocking issues, e.g. forgotten passwords)If you didn't even get the automated response, check your spam filters/boxes and make sure your ISP/mail reader isn't hiding ANet mail from you. (Happens less often these days but there are still situations in which mail is getting lost.) There's an FAQ about this on the support site. Link to comment Share on other sites More sharing options...
Cylokin.2560 Posted April 6, 2018 Share Posted April 6, 2018 @Illconceived Was Na.9781 said:@Cylokin.2560 said:@Illconceived Was Na.9781 said:@Cylokin.2560 said:So did you solve this problem? I probably consumed Missive for Ebele long time ago not knowing I would need it to start the collection, can't find it anywhere anymore.Contact Support.Already did, with no response so far.When you say, "no response," do you mean you received the automated acknowledgement that the ticket was opened, but nothing from a staff member? You should get a human response within 3 days (often with a few hours; it depends on how busy they are with game-blocking issues, e.g. forgotten passwords)If you didn't even get the automated response, check your spam filters/boxes and make sure your ISP/mail reader isn't hiding ANet mail from you. (Happens less often these days but there are still situations in which mail is getting lost.) There's an FAQ about this on the support site.I did get automated response of course, but still nothing other than that, I submitted a ticket 3 days ago on April 3rd, we shall see I guess.It is very annoying me not being able to finish that and take Mastery Point. Link to comment Share on other sites More sharing options...
Illconceived Was Na.9781 Posted April 6, 2018 Share Posted April 6, 2018 @Cylokin.2560 said:@Illconceived Was Na.9781 said:@Cylokin.2560 said:@Illconceived Was Na.9781 said:@Cylokin.2560 said:So did you solve this problem? I probably consumed Missive for Ebele long time ago not knowing I would need it to start the collection, can't find it anywhere anymore.Contact Support.Already did, with no response so far.When you say, "no response," do you mean you received the automated acknowledgement that the ticket was opened, but nothing from a staff member? You should get a human response within 3 days (often with a few hours; it depends on how busy they are with game-blocking issues, e.g. forgotten passwords)If you didn't even get the automated response, check your spam filters/boxes and make sure your ISP/mail reader isn't hiding ANet mail from you. (Happens less often these days but there are still situations in which mail is getting lost.) There's an FAQ about this on the support site.I did get automated response of course, but still nothing other than that, I submitted a ticket 3 days ago on April 3rd, we shall see I guess.It is very annoying me not being able to finish that and take Mastery Point.It's only 6 April now, which is at the edge of ANet's goal of 72 hours or less from 3 April; when you first posted, it had been less than that. While that is indeed slow, it's not completely unusual, especially for a lower-priority issue. I'm sorry that your answer has been slow in coming. Nevertheless, I recommend patience. Link to comment Share on other sites More sharing options...
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