Mrs Lana.2506 Posted March 9, 2018 Share Posted March 9, 2018 As the title states, the Abaddon's Mask headpiece is appearing in both the Guaranteed Wardrobe Unlock and the Guaranteed Armor Unlock, even though I already have it unlocked.This isn't the first time something I've already had unlocked has appeared in these consumables. I had this same issue with the Ancestral Outfit around the time when the achievement-based skins were appearing in the unlocks. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 9, 2018 Share Posted March 9, 2018 Are all 3 weights unlocked? There are 3 distinct skins, Heavy, Medium and Light. Link to comment Share on other sites More sharing options...
Mrs Lana.2506 Posted March 10, 2018 Author Share Posted March 10, 2018 @Inculpatus cedo.9234 said:Are all 3 weights unlocked? There are 3 distinct skins, Heavy, Medium and Light.Yes, all 3 are already unlocked. It'd be incredibly dodgy for them to only unlock one weight for this particular item when selling it from the gem store, considering the other helmets, gloves and shoes in the gem store unlock for all weights (unless it's a weight-specific set of course). Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 10, 2018 Share Posted March 10, 2018 You didn't say if you had unlocked it through the Gem Store, previously.Thx. Link to comment Share on other sites More sharing options...
Rizzo.4012 Posted March 21, 2018 Share Posted March 21, 2018 I bought the skin in august, unlocks all 3 skins, and guess what happen today. A armor unlock....unlocked it again. Sent a bug report this need to be fixed. -.- Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 21, 2018 Share Posted March 21, 2018 You can contact the CS Team via the 'Support' link above/below and discuss the issue. They will likely replace the BL Key.Good luck. Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted March 22, 2018 ArenaNet Staff Share Posted March 22, 2018 Please contact Customer Support about this. We don't want you to be disappointed, and I believe they can help sort this out for you! Link to comment Share on other sites More sharing options...
Malediktus.9250 Posted March 22, 2018 Share Posted March 22, 2018 Same issue (did not happen today though). Had bought it in gemstore a while ago, then used an armor unlock and it gave me one of these skins. But only one armor weight. I guess the game forgot that I owned this or something. Because the skin is not twice in my wardrobe now. Link to comment Share on other sites More sharing options...
Mrs Lana.2506 Posted March 23, 2018 Author Share Posted March 23, 2018 @Gaile Gray.6029 said:Please contact Customer Support about this. We don't want you to be disappointed, and I believe they can help sort this out for you!Is there a fix in the works for this?Edit: Please note I haven't had the issue that Rizzo and Malediktus have had. I've not used skin unlocks because of the bug, and am waiting for a fix. Link to comment Share on other sites More sharing options...
Mrs Lana.2506 Posted April 12, 2018 Author Share Posted April 12, 2018 Someone else has opened another thread about this. I'm unsure who @Gaile Gray.6029 was originally talking to about contacting support, but I'm pretty sure that support can't remove the item from the wardrobe/armor unlock via a ticket. I will be sure to contact them if it does get unlocked through those, but this thread isn't about that already happening, it's about the headpiece being in there when it shouldn't be for those who already have it. Link to comment Share on other sites More sharing options...
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