HELP .. Game crashes after the last update

[MalikBsm.7096]

I dont know what happened, but after the update i started getting crashes from GW2-64.exe. I have been sending reports of the crashes. I also dont have arcdps installed. Here is the crash report:

--> Crash <-- Assertion: success File: ......\Engine\Map\CubeMap\CubeMapInst.cpp(142) App: Gw2-64.exe Pid: 11936 Cmdline: BaseAddr: 00007FF66B680000 ProgramId: 101 Build: 88951 When: 2018-05-22T22:52:03Z 2018-05-23T01:52:03+03:00 Uptime: 0 days 0:02:56 Flags: 0

--> System <-- Name: MLOOKPC IpAddr: 192.168.43.146 Processors: 4 [AuthenticAMD:15:0:1] OSVersion: Windows 10.0 (64 bit)

--> System Memory <-- Physical: 3235MB/ 8137MB 39% Paged: 2691MB/ 9417MB 28% Virtual: 134211951MB/134217727MB 3% Load: 60% CommitTotal: 6725MB CommitLimit: 9417MB CommitPeak: 7113MB SystemCache: 3489MB HandleCount: 85271 ProcessCount: 178 ThreadCount: 2172

--> Process Memory <-- Private: 1327MB WorkingSet: 1222MB PeakWorkingSet: 1222MB PageFaults: 6070108

--> Memory Category Usage (Inclusive) <-- [Category] [size(MB)] [Count]Root 999.75 575969Programmer Data 748.14 242281Game 347.31 140342Engine 274.33 80733Model-Programmer 198.27 20090Content 189.83 51787VRAM 173.28 12819Uncategorized 165.62 296881AgentView 130.95 421Collections 91.84 2953Dictionary 91.14 782Gr 59.73 38327VRAM - Gr Postproc 55.13 17Art Assets 45.39 6997Collide 40.60 29810Gr Umbra 37.73 736Character Models 30.70 1326VRAM - DirectX Geo Buffers 30.56 1520Composite Models 30.40 439Composite Tex Pool 27.39 104Composite Tex 27.39 104I/O 25.27 1828Archive 23.80 79Collide Havok 15.32 24635

--> Memory Category Usage (Exclusive) <-- [Category] [size(MB)] [Count]Model-Programmer 195.59 17439Content 189.83 51787Uncategorized 165.62 296881AgentView 130.95 421Dictionary 91.14 782VRAM - Gr Postproc 55.13 17Gr Umbra 37.73 736VRAM - DirectX Geo Buffers 30.56 1520Composite Tex Pool 27.39 104Archive 23.80 79Collide 19.83 3570Collide Havok 15.32 24635VRAM - DDI Shader 13.03 9885Gr Shadow 10.60 2766Composite 10.38 1561VRAM - Terrain PgdImg 10.00 40Text 9.90 944VRAM - Prop Tex 9.15 651VRAM - UI Textures 8.55 105VRAM - Composite Tex 8.15 47Audio FMOD 8.01 347VRAM - Gr Shadow 8.00 1VRAM - Character Tex 6.13 331VRAM - Map Env Tex 5.68 17

--> DllList <-- C:\Program Files\Guild Wars 2\Gw2-64.exe C:\WINDOWS\SYSTEM32\ntdll.dll C:\WINDOWS\System32\KERNEL32.DLL C:\WINDOWS\System32\KERNELBASE.dll C:\WINDOWS\System32\USER32.dll C:\WINDOWS\System32\win32u.dll C:\WINDOWS\System32\GDI32.dll C:\WINDOWS\System32\gdi32full.dll C:\WINDOWS\System32\msvcp_win.dll C:\WINDOWS\System32\ucrtbase.dll C:\WINDOWS\System32\ADVAPI32.dll C:\WINDOWS\System32\msvcrt.dll C:\WINDOWS\System32\sechost.dll C:\WINDOWS\System32\RPCRT4.dll C:\WINDOWS\System32\WS2_32.dll C:\WINDOWS\System32\WINTRUST.dll C:\WINDOWS\System32\MSASN1.dll C:\WINDOWS\System32\CRYPT32.dll C:\WINDOWS\System32\PSAPI.DLL C:\WINDOWS\System32\ole32.dll C:\WINDOWS\System32\combase.dll C:\WINDOWS\System32\bcryptPrimitives.dll C:\WINDOWS\System32\OLEAUT32.dll C:\WINDOWS\System32\SHELL32.dll C:\WINDOWS\System32\cfgmgr32.dll C:\WINDOWS\System32\shcore.dll C:\WINDOWS\System32\windows.storage.dll C:\WINDOWS\System32\shlwapi.dll C:\WINDOWS\System32\kernel.appcore.dll C:\WINDOWS\System32\profapi.dll C:\WINDOWS\System32\powrprof.dll C:\WINDOWS\System32\FLTLIB.DLL C:\WINDOWS\SYSTEM32\WTSAPI32.dll C:\WINDOWS\SYSTEM32\WINMM.dll C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.48_none_34799088504cf966\gdiplus.dll C:\WINDOWS\SYSTEM32\USP10.dll C:\WINDOWS\SYSTEM32\VERSION.dll C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.17134.48_none_e3539a3969552203\COMCTL32.dll C:\WINDOWS\SYSTEM32\MSIMG32.dll C:\WINDOWS\SYSTEM32\winmmbase.dll C:\WINDOWS\SYSTEM32\MSACM32.dll C:\WINDOWS\SYSTEM32\Secur32.dll C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL C:\WINDOWS\SYSTEM32\SSPICLI.DLL C:\WINDOWS\System32\IMM32.DLL C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll C:\WINDOWS\SYSTEM32\dbghelp.dll C:\WINDOWS\system32\uxtheme.dll C:\WINDOWS\System32\clbcatq.dll C:\WINDOWS\SYSTEM32\ntmarta.dll C:\WINDOWS\System32\MSCTF.dll C:\WINDOWS\system32\dwmapi.dll C:\WINDOWS\system32\napinsp.dll C:\WINDOWS\system32\pnrpnsp.dll C:\WINDOWS\system32\NLAapi.dll C:\WINDOWS\System32\mswsock.dll C:\WINDOWS\SYSTEM32\DNSAPI.dll C:\WINDOWS\System32\NSI.dll C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL C:\WINDOWS\System32\winrnr.dll C:\WINDOWS\System32\wshbth.dll C:\Program Files\Bonjour\mdnsNSP.dll C:\WINDOWS\System32\fwpuclnt.dll C:\WINDOWS\SYSTEM32\bcrypt.dll C:\Windows\System32\rasadhlp.dll C:\WINDOWS\SYSTEM32\WindowsCodecs.dll C:\Program Files\Guild Wars 2\bin64\CoherentUI64.dll C:\WINDOWS\SYSTEM32\d3d9.dll C:\WINDOWS\SYSTEM32\CRYPTSP.dll C:\WINDOWS\system32\rsaenh.dll C:\WINDOWS\System32\imagehlp.dll C:\WINDOWS\SYSTEM32\gpapi.dll C:\Windows\System32\cryptnet.dll C:\WINDOWS\SYSTEM32\WINNSI.DLL C:\WINDOWS\System32\TextInputFramework.dll C:\WINDOWS\System32\CoreUIComponents.dll C:\WINDOWS\System32\CoreMessaging.dll C:\WINDOWS\SYSTEM32\wintypes.dll C:\WINDOWS\SYSTEM32\DPAPI.dll C:\WINDOWS\System32\DriverStore\FileRepository\c0327684.inf_amd64_76add9a22b21deb6\B327831\aticfx64.dll C:\WINDOWS\System32\DriverStore\FileRepository\c0327684.inf_amd64_76add9a22b21deb6\B327831\atiu9p64.dll C:\WINDOWS\System32\DriverStore\FileRepository\c0327684.inf_amd64_76add9a22b21deb6\B327831\atiumd64.dll C:\WINDOWS\System32\DriverStore\FileRepository\c0327684.inf_amd64_76add9a22b21deb6\B327831\atiumd6a.dll C:\WINDOWS\SYSTEM32\amdihk64.dll C:\Users\abdul\AppData\Local\Temp\D460E7C2-48D4-4574-B11F-85B926645317\amd_ags_x64.dll C:\WINDOWS\SYSTEM32\atiadlxx.dll C:\WINDOWS\System32\SETUPAPI.dll C:\WINDOWS\SYSTEM32\PROPSYS.dll C:\WINDOWS\SYSTEM32\DEVOBJ.dll C:\WINDOWS\system32\winbrand.dll C:\WINDOWS\SYSTEM32\dsound.dll C:\WINDOWS\SYSTEM32\DEVRTL.dll C:\WINDOWS\SYSTEM32\SPINF.dll C:\WINDOWS\SYSTEM32\drvstore.dll C:\WINDOWS\SYSTEM32\WINSTA.dll C:\WINDOWS\System32\MMDevApi.dll C:\WINDOWS\SYSTEM32\wdmaud.drv C:\WINDOWS\SYSTEM32\AVRT.dll C:\WINDOWS\SYSTEM32\ksuser.dll C:\WINDOWS\SYSTEM32\AUDIOSES.DLL C:\WINDOWS\SYSTEM32\msacm32.drv C:\WINDOWS\SYSTEM32\midimap.dll C:\WINDOWS\SYSTEM32\mscms.dll C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll C:\WINDOWS\SYSTEM32\USERENV.dll C:\WINDOWS\SYSTEM32\icm32.dll C:\Windows\System32\Windows.UI.dll C:\Windows\System32\InputHost.dll

--> Game Context <-- MapId: 24 Flags: 0x241 ElapsedTime: 00:00:11

--> World State <--

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll] [DbgHelp.dll version 10.0.17134.1 (64/32-bit compatible)]

--> ClientContextThreadProc Thread 0x138c <--

--> Trace <-- Pc Rt : Args 00007ff66b843cbc 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 00007ff66c37b7d2 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 00007ff66c37b833 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 00007ff66c350c34 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 00007ff66c338154 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 00007ff66bc77936 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 00007ff66bc775ab 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 00007ff66bc715d6 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 00007ff66bc73569 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 00007ff66ba129ae 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 00007ff66ba10b1e 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 00007ff66ba10799 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 00007ff66ba11eff 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 00007ff66ba1019c 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 00007ff66b83a891 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 00007ff66b9c9491 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 00007ffaa8be3034 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 00007ffaa9da1551 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Thread registers <-- rax=0000000000000001 rbx=00007ff66cd81f18 rcx=000000ddfaffeea0 rdx=00007ff66cd81f18 rsi=000000000000008e rdi=00007ff66cb38e28 rip=00007ff66b843c5d rsp=000000ddfaffee40 rbp=0000021bd90ef360 r8=000000000000008e r9=0000000000008000 r10=000000000001fec0 r11=000000ddfafff2a0 r12=0000021bfb771920 r13=000000ddfafff700 r14=0000000000000000 r15=0000000000000000 cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

rbx-32 00007FF66CD81EF8 414d203d3c20746e 53524559414c5f58 4e4f5a5f5245505f 45ea600000000045 rbx +0 00007FF66CD81F18 2e2e5c2e2e5c2e2e 5c656e69676e455c 656275435c70614d 656275435c70614d rbx+32 00007FF66CD81F38 2e74736e4970614d 0000000000707063 756f436665725f6d 0030203d3d20746e rcx-32 000000DDFAFFEE80 00007ff66b843c5d 000000ddfaffee40 0000021bd90ef360 0000000000000000 rcx +0 000000DDFAFFEEA0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 rcx+32 000000DDFAFFEEC0 0000000000000000 0000000000000000 00009fbf0010000f 0053002b002b0033 rdx-32 00007FF66CD81EF8 414d203d3c20746e 53524559414c5f58 4e4f5a5f5245505f 45ea600000000045 rdx +0 00007FF66CD81F18 2e2e5c2e2e5c2e2e 5c656e69676e455c 656275435c70614d 656275435c70614d rdx+32 00007FF66CD81F38 2e74736e4970614d 0000000000707063 756f436665725f6d 0030203d3d20746e

--> Code <-- 00007ff66b843c3d 488bf941 8bf0488d 0d569ab3 01488bda H..A..H..V...H.. 00007ff66b843c4d e8ae7bfe ff488d4c 2460ff15 db262a01 ..{..H.L$...&*. 00007ff66b843c5d 488b8424 58010000 4c8d05c4 9e2b0148 H..$X...L....+.H 00007ff66b843c6d 89442440 4885db48 8b8424f8 00000044 .D$@H..H..$....D 00007ff66b843c7d 8bce4889 4424484c 0f45c348 8b842400 ..H.D$HL.E.H..$. 00007ff6`6b843c8d 01000048 8bd74889 44245033 c9488d44 ...H..H.D$P3.H.D

--> Stack <-- 000000ddfaffee40 0000000000000000 0000000000000000 0000000000000000 0000021bc7bc8db0 ................................ 000000ddfaffee60 000000ddfaffee80 000000ddfaffeea0 0000000000000000 0000021ba9a969b0 .........................i...... 000000ddfaffee80 00007ff66b843c5d 000000ddfaffee40 0000021bd90ef360 0000000000000000 ]<.k....@...................... 000000ddfaffeea0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000ddfaffeec0 0000000000000000 0000000000000000 00009fbf0010000f 0053002b002b0033 ........................3.+.+.S. 000000ddfaffeee0 00000202002b002b 0000000000000000 0000000000000000 0000000043002261 +.+.....................a".C.... 000000ddfaffef00 0000000000000000 0000000002000002 0000000000000000 0000000000000001 ................................ 000000ddfaffef20 000000ddfaffeea0 00007ff66cd81f18 00007ff66cd81f18 000000ddfaffee40 ...........l.......l....@....... 000000ddfaffef40 0000021bd90ef360 000000000000008e 00007ff66cb38e28 000000000000008e ...............(..l............ 000000ddfaffef60 0000000000008000 000000000001fec0 000000ddfafff2a0 0000021bfb771920 ........................ .w..... 000000ddfaffef80 000000ddfafff700 0000000000000000 0000000000000000 00007ff66b843c5d ........................]<.k.... 000000ddfaffefa0 000000000000027f 0000000000000000 0000000043002261 0002ffff00009fbf ................a".C............ 000000ddfaffefc0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000ddfaffefe0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000ddfafff000 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000ddfafff020 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000ddfafff040 0065006c00690066 0072006f00660020 006d0072006f0066 0000002e00740061 f.i.l.e. .f.o.r.f.o.r.m.a.t..... 000000ddfafff060 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000ddfafff080 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000ddfafff0a0 0000000046b2baf3 0000000000000000 0000000041f00000 0000000000000000 ...F...............A............ 000000ddfafff0c0 000000003e6659b4 0000000000000000 0000000041f00000 0000000000000000 .Yf>...............A............ 000000ddfafff0e0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000ddfafff100 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000ddfafff120 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000ddfafff140 0000021bdda231b8 0000000000000000 0000021b8b13c260 0000021b8b03a6b0 .1............................. 000000ddfafff160 00000001c7bc0000 0000000000000002 0000000000000000 0000000000000000 ................................ 000000ddfafff180 0000000000000000 0000000000000000 0000021ba9050200 0000000000000000 ................................ 000000ddfafff1a0 0000021ba904f010 0000000000000002 0000021bfae82614 0000021bfae825d0 .................&.......%...... 000000ddfafff1c0 0000000000000000 0000000000000000 0000021bdda231b8 000000000000002a .................1............. 000000ddfafff1e0 0000021bfb771920 0000021ba9050200 000000000001fe80 00007ff66b8385de .w........................k.... 000000ddfafff200 000000000000002a 000000000000002a 0000000000000002 00007ff66b831f42 *......................B..k.... 000000ddfafff220 000000ddfafff280 00007ff6f4011fea 0000021ba9050200 000000dd`fafff400 ................................

--> Error Logs <-- Model '0x08223a': Failed to resolve AimIK bone indices. Model '0x080b24': Failed to resolve AimIK bone indices. Model '0x082239': Failed to resolve AimIK bone indices. Failed to load texture '0x0300c5': Unknown image file format. Texture decode failed. Loading '0x0300c5' texture failed Texture '0x03539b' dimensions too small Loading '0x03539b' texture failed Image is corrupt: Unknown image file format.

--> DirectX Device Info <-- VendorId = 0x1002 DeviceId = 0x6811 Version = 24.20.11001.5003 Description = AMD Radeon R9 200 Series Compat = 0x00000000 VidMem = 0 MB

[Inculpatus cedo.9234]

You can contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.You can try a -repair of the client (instructions found in the Knowledge Base accessed via the same 'Support' link).

Good luck.

[MalikBsm.7096]

@Inculpatus cedo.9234 said:You can contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.You can try a -repair of the client (instructions found in the Knowledge Base accessed via the same 'Support' link).

Good luck.

Thanks for responding .. I already submitted a ticket. I also did -repair of the client and unfortunately it still crashes.

[Stuperstrong.5417]

Same issue here, too bad waiting for support will take a month and they will say it's your fault somehow.

[MalikBsm.7096]

@Stuperstrong.5417 said:Same issue here, too bad waiting for support will take a month and they will say it's your fault somehow.

Smh and i just got path of fire too

[Blocki.4931]

Were you using ArcDps? Remove it.

[MalikBsm.7096]

@Blocki.4931 said:Were you using ArcDps? Remove it.

No bro, I dont even know what that it is.

[Khisanth.2948]

@Blocki.4931 said:Were you using ArcDps? Remove it.

It can be seen from the crash report that arc is not loaded. Also it looks like the latest version of the client also includes code to check for arc and it will suppress the error report if arc is loaded.

[MalikBsm.7096]

@Khisanth.2948 said:

@Blocki.4931 said:Were you using ArcDps? Remove it.

It can be seen from the crash report that arc is not loaded. Also it looks like the latest version of the client also includes code to check for arc and it will suppress the error report if arc is loaded.

Can you tell what casuing the issue from the report?

[Khisanth.2948]

@MalikBsm.7096 said:

@Khisanth.2948 said:

@"Blocki.4931" said:Were you using ArcDps? Remove it.

It can be seen from the crash report that arc is not loaded. Also it looks like the latest version of the client also includes code to check for arc and it will suppress the error report if arc is loaded.

Can you tell what casuing the issue from the report?

Unfortunately no but whoever is responsible for the client code would probably have an idea if the error is always occurring at "CubeMapInst.cpp(142)"

[Stuperstrong.5417]

I reinstalled the game and it seems to have fixed it, played for about an hour after without a crash. It was every 15seconds to 5 minutes tops prior.

I uninstalled, rebooted then downloaded a new launcher from the website. Kind of inconvenient, but hopefully it fixes the issue.

[SlippyCheeze.5483]

@"Stuperstrong.5417" said:I reinstalled the game and it seems to have fixed it, played for about an hour after without a crash. It was every 15seconds to 5 minutes tops prior.I uninstalled, rebooted then downloaded a new launcher from the website. Kind of inconvenient, but hopefully it fixes the issue.

The original failure was an "assertion error", which is a check that the programmer puts in the game in order to catch an "impossible" situation: something that should never, ever happen. So, corruption of the data file or something like that could definitely explain how the impossible became possible.

[MalikBsm.7096]

Thanks everyone. I reinstalled the game and now its working. Hopefully, i dont face thia issue again.

[Pepper.3901]

I can't stay in WvW - the moment I get to the EBG keep, the game stops.

No dump screen, it's just gone.

The frame rate for the game for the last week has been abysmal.

My GPU isn't being used... figure THAT one out...

Reinstalling for the fourth time this year.