JMaarse.7086 Posted July 26, 2018 Share Posted July 26, 2018 When I try to buy gems using either paypal or online banking (only options available to me), once I get to the confirmation screen and click confirm, I get taken back to the start with a vague error massage that shows for 1/2 second saying "an error has occurred."I have been able to buy gems in the past just fine. This problem is here for at least 3 days (that is when I tried to buy gems), but it could be much longer.I really want to gem some of the limited time stuff from the gem store, so I thought about those retail gem cards that can be redeemed, but they are unfortunately not available in my country. They are however for sale on some shady game key websites. Does anybody know if these are safe or if ANet will ban you for buying these?Or can I expect the issue to be fixed soon? You would expect making sure people can give you their money would be top priority for most companies, right? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted July 26, 2018 Share Posted July 26, 2018 You can contact the Billing CS Team via the 'Support' link above/below.Your account could be actioned should Gem Cards that are fraudulent are used; I would not recommend purchasing from any non-authorized retailers.Good luck. Link to comment Share on other sites More sharing options...
Metalmaw.5029 Posted July 26, 2018 Share Posted July 26, 2018 I am also unable to buy gems, gives me a error when using paypal that is there for 0.2 seconds before going away. it is quite sad with all the new cool items around. Link to comment Share on other sites More sharing options...
Capitol.3815 Posted July 26, 2018 Share Posted July 26, 2018 Also been unable to buy gems for almost a week now. I submitted a ticket in-game but nothing came of it and hasnt worked since they maintenance'd the gem store the other night either. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted July 27, 2018 Share Posted July 27, 2018 @Capitol.3815 said:Also been unable to buy gems for almost a week now. I submitted a ticket in-game but nothing came of it and hasnt worked since they maintenance'd the gem store the other night either.Submitting a 'ticket'(bug report) in-game will garner no response as indicated on the Bug Report window. You can contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.Good luck. Link to comment Share on other sites More sharing options...
MinervaPiton.2097 Posted July 27, 2018 Share Posted July 27, 2018 Same here, quick error message during the last screen and not able to purchase any gems in my account while my wife's no issues :( already opened a ticket via support - purchase problems. Link to comment Share on other sites More sharing options...
asaf.2038 Posted July 31, 2018 Share Posted July 31, 2018 Same here :'( well.... Link to comment Share on other sites More sharing options...
castillle.5248 Posted July 31, 2018 Share Posted July 31, 2018 I fixed this problem by turning off my router for about 2 minutes then restarted my compooter. Idk if thisll help you guys but this fixed the error last time I got it. Link to comment Share on other sites More sharing options...
MinervaPiton.2097 Posted July 31, 2018 Share Posted July 31, 2018 yeah the issue came again, support fixed it for me a few days ago but again not able to purchase gems with debit, credit or even paypal, not working on mine or wife's account either, tried fully resetting the connection and request a new ip address from my ISP and nothing :( had to go to support again so see if they can fix it Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted August 1, 2018 ArenaNet Staff Share Posted August 1, 2018 Thanks for these reports. I have passed along a link to this entire thread. Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted August 1, 2018 ArenaNet Staff Share Posted August 1, 2018 Hey folks -- I talked to CS about this and they said a couple of useful things:This sort of issue can be caused by one (or more) of several different things, so submitting a ticket is essential.Please use "PAYMENT" or "BILLING" as the issue. Don't use something like "in-game" or "technical" as the reason, because the latter will result in the ticket being routed to the wrong people.Please don't submit a payment or purchase issue via an in-game report. Those reports go to bug testers and they cannot help you fix a payment issue. Bug reports are very helpful to us, and we appreciate them, but for payment or purchase issues, you are an individual, and your issue may be unique, so do toss us a ticket! :) Link to comment Share on other sites More sharing options...
MinervaPiton.2097 Posted August 1, 2018 Share Posted August 1, 2018 @"Gaile Gray.6029" thank you, yes I opened the previous tickets as "Payment Issues" an in a couple of days someone took them over, the new was also submitted like that, thank you for the follow up! :+1: Link to comment Share on other sites More sharing options...
UnclePiggy.1540 Posted August 3, 2018 Share Posted August 3, 2018 I am also having this problem (and have submitted a support ticket). In my case I am able to purchase gems without a problem on a second account using the same PC and same credit card. Link to comment Share on other sites More sharing options...
UnclePiggy.1540 Posted August 3, 2018 Share Posted August 3, 2018 My problem has been resolved by GW2 support. No details given. Apparently I haven't made enough posts yet to edit my original post. Forum noob I guess. Link to comment Share on other sites More sharing options...
Fawkes.3429 Posted October 17, 2018 Share Posted October 17, 2018 Message received: "Unfortunately an error has occurred. Please try again later!"Hello, I've been trying to buy gems for over a week now. Prior to that, I would get this error occasionally but eventually I would be able to purchase gems. Now it seems I can never buy them, there's always an error pop-up. I've tried numerous times daily for over a week. The error pops up for less than a second.My sister is able to purchase gems on her account with no issues. So I had her log into my account and try to purchase gems with both my card and her card. I wanted to see if it's any issue on my end with my firewall, download, or credit card. She got the error as well when she tried to purchase gems using both my credit card and hers. She's also still able to buy gems on her account just fine. So it really seems like it's an issue with my account. Can someone please help me?Thank you in advance. :) Link to comment Share on other sites More sharing options...
Drakzon.2094 Posted October 17, 2018 Share Posted October 17, 2018 I am also in this situation. Logged a support ticket on Monday, got an additional request back from support, followed up with them and now I am waiting on a response back. If I hear back I will post anything they come up with. I made purchases a couple weeks with no problem, last 4 days I have not been able to, checked with CC companies and PayPal, not attempts have been made to deny, so it isn't get past their servers. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 17, 2018 Share Posted October 17, 2018 @Fawkes.3429 said:Hello, I've been trying to buy gems for over a week now. Prior to that, I would get this error occasionally but eventually I would be able to purchase gems. Now it seems I can never buy them, there's always an error pop-up. I've tried numerous times daily for over a week. The error pops up for less than a second.My sister is able to purchase gems on her account with no issues. So I had her log into my account and try to purchase gems with both my card and her card. I wanted to see if it's any issue on my end with my firewall, download, or credit card. She got the error as well when she tried to purchase gems using both my credit card and hers. She's also still able to buy gems on her account just fine. So it really seems like it's an issue with my account. Can someone please help me?Thank you in advance. :)You can contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. That's the best way for personalized response.Good luck. Link to comment Share on other sites More sharing options...
Stonesolid.2706 Posted October 20, 2018 Share Posted October 20, 2018 I'm having the same issue. Still waiting on a response from support. I put in a ticket with GW2 support and also contacted Digital River afterwards. Wish they were a little quicker but maybe this is their way of keeping me from spending as much on the game. Link to comment Share on other sites More sharing options...
Scooter.4819 Posted October 23, 2018 Share Posted October 23, 2018 I've been trying to buy gems for the last week also. I have tried 4 credit cards and my debt card along with a PayPal account and have not been able to. If anyone gets help please let me know so that I'll be able to try the fix and get some gems. Thank you for all the help! Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 23, 2018 Share Posted October 23, 2018 @Scooter.4819 said:I've been trying to buy gems for the last week also. I have tried 4 credit cards and my debt card along with a PayPal account and have not been able to. If anyone gets help please let me know so that I'll be able to try the fix and get some gems. Thank you for all the help!You will need to contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.Good luck. Link to comment Share on other sites More sharing options...
Nimicry.2810 Posted October 24, 2018 Share Posted October 24, 2018 I tried to get around this by using a Gem Card that was purchased from a local Gamestop. The code did not work even though I know I typed it in correctly and have submitted a ticket Link to comment Share on other sites More sharing options...
osirix.7680 Posted October 31, 2018 Share Posted October 31, 2018 maybe they plan to take cash purchase out of gw2? Link to comment Share on other sites More sharing options...
Maxeum.6284 Posted November 3, 2018 Share Posted November 3, 2018 I am getting this same problem, have a support ticket in. its been about 25 hours still no response. Link to comment Share on other sites More sharing options...
setzo.9610 Posted November 4, 2018 Share Posted November 4, 2018 Same issue here. Opened a ticket 3 days ago, followed up yesterday, and did not get any reply whatsoever. Seeing as this is one of their source of revenue, I don't really understand why this isn't being treated with some sort of importance. I just started playing about a week+ ago, bought both expansions, and have been really enjoying the game so far. I just hope this isn't a reflection of what their customer service would be like for all other issues as it does not give a very good first impression imo Link to comment Share on other sites More sharing options...
Maxeum.6284 Posted November 4, 2018 Share Posted November 4, 2018 Same man, i got the game at the beginning of the year but really only started playing about a week ago. on my 4th day of waiting for support Link to comment Share on other sites More sharing options...
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