Game crashes when loading instances

[Lagharto.1398]

Game crashes 9 from 10 times that I try to load certain contents (story instance, guild hall, home instance). This started to happen with the halloween event. I'm running the game in windowed mode now, because the crash report window was staying hidden behind the other windows (even with alt+tab).

https://imgur.com/ZGC3MCq (tried to attach with the button above, but didn't work)

Usually the crashes happens at the same STATE_MODELS_STREAM point.

[Inculpatus cedo.9234]

If you post the first part of the Crash Report (Show Details), someone may be able to offer assistance.

Good luck.

[Lagharto.1398]

Just crashed while loading home instance at Hoelbrak.

Parts of error log:

--> Crash <--Assertion: Failed to load file.File: ......\Services\Asset\AssetPc.cpp(346)App: Gw2-64.exePid: 5004BaseAddr: 000000013F660000ProgramId: 101Build: 94892When: 2019-02-05T10:59:15Z 2019-02-05T08:59:15-02:00Uptime: 0 days 0:04:34Flags: 0

and

--> Error Logs <--

Model '0x08223a': Failed to resolve AimIK bone indices.Map load hang on STATE_MODELS_STREAM detected: MapId: 28, Position: (-9057.679688, -24303.500000, -3760.139893), Completion: 0.000000Content is referencing a propID that doesn't exist propId='1714771293001253412'NULL REWARD TRACK: 89EBF810-9ECD-E511-80C3-ECB1D78A5C75NULL REWARD TRACK: 89EBF810-9ECD-E511-80C3-ECB1D78A5C75Content is referencing a propID that doesn't exist propId='1616761891032433182'Content is referencing a propID that doesn't exist propId='1616761160887992838'Content is referencing a propID that doesn't exist propId='1616760722801328652'Content is referencing a propID that doesn't exist propId='1616760748571132416'Content is referencing a propID that doesn't exist propId='1616760735686230530'Content is referencing a propID that doesn't exist propId='1616770811679506964'Content is referencing a propID that doesn't exist propId='1616770412247548438'Content is referencing a propID that doesn't exist propId='1616770803089572375'Content is referencing a propID that doesn't exist propId='1616762170205307410'Content is referencing a propID that doesn't exist propId='1616761946867008028'Content is referencing a propID that doesn't exist propId='1649806695165100546'Texture '0x197e81' dimensions too smallLoading '0x197e81' texture failedTexture '0x197e82' dimensions too smallLoading '0x197e82' texture failedTexture missing mip chain: 0x011f2eTexture missing mip chain: 0x011f30Model '0x080b24': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x080b24': Failed to resolve AimIK bone indices.Texture missing mip chain: 0x01350dModel '0x080b24': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x08223a': Failed to resolve AimIK bone indices.Model '0x080b24': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Failed to load file {0x0000000b:0x0000000b[0]}

--> DirectX Device Info <--VendorId = 0x10deDeviceId = 0x1244Version = 23.21.0013.9135Description = NVIDIA GeForce GTX 550 TiCompat = 0x00100800VidMem = 1024 MB

[Lagharto.1398]

Crashed while loading story instance "Bad Ice" (personal story, lvl 50).

Parts of error log:

--> Crash <--Assertion: Failed to load file.File: ......\Services\Asset\AssetPc.cpp(346)App: Gw2-64.exePid: 6008BaseAddr: 000000013F9A0000ProgramId: 101Build: 94892When: 2019-02-05T13:59:50Z 2019-02-05T11:59:50-02:00Uptime: 0 days 0:15:58Flags: 0

and

--> Error Logs <--00546'Model '0x082239': Failed to resolve AimIK bone indices.Texture missing mip chain: 0x01350dModel '0x080b24': Failed to resolve AimIK bone indices.Model '0x08223a': Failed to resolve AimIK bone indices.Model '0x080b24': Failed to resolve AimIK bone indices.Model '0x08223a': Failed to resolve AimIK bone indices.Model '0x080b24': Failed to resolve AimIK bone indices.Texture missing mip chain: 0x0f7d63Texture missing mip chain: 0x0f7d64The skill-palettes referencing skill 13009 use multiple weapon-types.The skill-palettes referencing skill 13112 use multiple weapon-types.The skill-palettes referencing skill 13031 use multiple weapon-types.The skill-palettes referencing skill 13031 use multiple weapon-types.Texture missing mip chain: 0x102e10Model '0x08223a': Failed to resolve AimIK bone indices.NULL REWARD TRACK: 89EBF810-9ECD-E511-80C3-ECB1D78A5C75Model '0x082239': Failed to resolve AimIK bone indices.Texture missing mip chain: 0x00c1a9Texture missing mip chain: 0x00c1abModel '0x082239': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Texture '0x03539b' dimensions too smallLoading '0x03539b' texture failedModel '0x082239': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x080b24': Failed to resolve AimIK bone indices.Model '0x08223a': Failed to resolve AimIK bone indices.Model '0x08223a': Failed to resolve AimIK bone indices.Model '0x08223a': Failed to resolve AimIK bone indices.Model '0x080b24': Failed to resolve AimIK bone indices.Texture missing mip chain: 0x00c1a9Texture missing mip chain: 0x00c1abModel '0x082239': Failed to resolve AimIK bone indices.Model '0x080b24': Failed to resolve AimIK bone indices.Content is referencing a propID that doesn't exist propId='1541450684919062063'Failed to load file {0x0000000b:0x0000000b[0]}

--> DirectX Device Info <--VendorId = 0x10deDeviceId = 0x1244Version = 23.21.0013.9135Description = NVIDIA GeForce GTX 550 TiCompat = 0x00100800VidMem = 1024 MB

[Lagharto.1398]

Crashed while loading story instance "On Red Alert" (personal story, lvl 60).

Parts of error log:

--> Crash <--Assertion: Failed to load file.File: ......\Services\Asset\AssetPc.cpp(346)App: Gw2-64.exePid: 3940BaseAddr: 000000013F180000ProgramId: 101Build: 95112When: 2019-02-05T23:36:09Z 2019-02-05T21:36:09-02:00Uptime: 0 days 0:40:18Flags: 0

and

--> Error Logs <--': Failed to resolve AimIK bone indices.Model '0x080b24': Failed to resolve AimIK bone indices.Model '0x080b24': Failed to resolve AimIK bone indices.Model '0x080b24': Failed to resolve AimIK bone indices.Model '0x080b24': Failed to resolve AimIK bone indices.Model '0x08223a': Failed to resolve AimIK bone indices.Model '0x080b24': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Texture '0x03539b' dimensions too smallLoading '0x03539b' texture failedModel '0x082239': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x080b24': Failed to resolve AimIK bone indices.Model '0x08223a': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x08223a': Failed to resolve AimIK bone indices.Model '0x08223a': Failed to resolve AimIK bone indices.Model '0x080b24': Failed to resolve AimIK bone indices.Model '0x08223a': Failed to resolve AimIK bone indices.Model '0x08223a': Failed to resolve AimIK bone indices.Model '0x08223a': Failed to resolve AimIK bone indices.Failed to load file {0x0000000b:0x0000000b[0]}

--> DirectX Device Info <--VendorId = 0x10deDeviceId = 0x1244Version = 23.21.0013.9135Description = NVIDIA GeForce GTX 550 TiCompat = 0x00100800VidMem = 1024 MB

[Healix.5819]

Considering it's crashing because it can't load one of the asset files, you can try using the -repair command, or to be more complete, delete the file %appdata%/Guild Wars 2/Local.dat, then launch with:

-repair -assetsrv 52.2.184.1

52.2.184.1 changes regularly, so if it fails to connect, look up the IP yourself using cmd.exe > nslookup origincdn.101.arenanetworks.com 1.1.1.1

[Lagharto.1398]

Already did the basic repair. I'll try deleting the Local.dat file.

[Lagharto.1398]

@"Healix.5819" said:Considering it's crashing because it can't load one of the asset files, you can try using the -repair command, or to be more complete, delete the file %appdata%/Guild Wars 2/Local.dat, then launch with:

-repair -assetsrv 52.2.184.1

52.2.184.1 changes regularly, so if it fails to connect, look up the IP yourself using cmd.exe > nslookup origincdn.101.arenanetworks.com 1.1.1.1

I did the repair using the "-assetserv" argument. Size of Local.dat file dropped from 75,643KB to 14,232KB. Played only for a few minutes after the repair (after midnight) and had no errors loading the 1st stage of "On Red Alert" at Lornar's Pass and home instance at Hoelbrak. Closed the game to try again today. Logged in with the same char at Hoelbrak, changed map to Lion's Arch and tried to load the 2nd stage of "On Red Alert". Crashed.

Parts of error log:

--> Crash <--Assertion: Failed to load file.File: ......\Services\Asset\AssetPc.cpp(346)App: Gw2-64.exePid: 1328BaseAddr: 000000013FB60000ProgramId: 101Build: 95112When: 2019-02-06T10:20:52Z 2019-02-06T08:20:52-02:00Uptime: 0 days 0:04:44Flags: 0

and

--> Error Logs <--616761946867008028'Model '0x080b24': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x080b24': Failed to resolve AimIK bone indices.Texture missing mip chain: 0x011f2eTexture missing mip chain: 0x011f30Model '0x082239': Failed to resolve AimIK bone indices.Model '0x080b24': Failed to resolve AimIK bone indices.Texture missing mip chain: 0x01350dTexture '0x197e81' dimensions too smallLoading '0x197e81' texture failedTexture '0x197e82' dimensions too smallLoading '0x197e82' texture failedModel '0x080b24': Failed to resolve AimIK bone indices.Model '0x080b24': Failed to resolve AimIK bone indices.Debug token '0x00000000000266FA': Lightning ran out of space for new bolts.Model '0x080b24': Failed to resolve AimIK bone indices.NULL REWARD TRACK: 89EBF810-9ECD-E511-80C3-ECB1D78A5C75NULL REWARD TRACK: 89EBF810-9ECD-E511-80C3-ECB1D78A5C75Content is referencing a propID that doesn't exist propId='2248714043770673416'Model '0x082239': Failed to resolve AimIK bone indices.Model '0x08223a': Failed to resolve AimIK bone indices.Model '0x1ad512': Failed to resolve AimIK bone indices.Model '0x082239': Failed to resolve AimIK bone indices.Model '0x08223a': Failed to resolve AimIK bone indices.Model '0x08223f': Failed to resolve AimIK bone indices.Model '0x08223a': Failed to resolve AimIK bone indices.Texture missing mip chain: 0x0f8c78Model '0x080b24': Failed to resolve AimIK bone indices.Model '0x08223f': Failed to resolve AimIK bone indices.Model '0x08223a': Failed to resolve AimIK bone indices.Model '0x08223a': Failed to resolve AimIK bone indices.Model '0x08223a': Failed to resolve AimIK bone indices.Texture '0x15ff7e' dimensions too smallLoading '0x15ff7e' texture failedTexture '0x15ff7f' dimensions too smallLoading '0x15ff7f' texture failedNULL REWARD TRACK: 89EBF810-9ECD-E511-80C3-ECB1D78A5C75NULL REWARD TRACK: 89EBF810-9ECD-E511-80C3-ECB1D78A5C75Failed to load file {0x0000000b:0x0000000b[0]}

--> DirectX Device Info <--VendorId = 0x10deDeviceId = 0x1244Version = 23.21.0013.9135Description = NVIDIA GeForce GTX 550 TiCompat = 0x00100800VidMem = 1024 MB

[Inculpatus cedo.9234]

You can contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

Good luck.

[Zodiac.8726]

Hi, hope you are still active :) How did you finally resolve this issue? It seems I've got the same problem.