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Account Blocked For Security Purposes Please Help

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I've had an account for a few years and I've never had any problems like this. Then after I started Ice Brood Story, it disconnected me and blocked my account. I can't log in to open a ticket. The only thing I can think of is that I used a VPN, but I entered the security code when prompted. I live in Thailand, so I thought it might improve my connection, but the VPN made my ping slower, so I logged out and closed the VPN. I had been playing normally for a few hours and then just disconnected and blocked. Please help.

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