Game crashes I can't fix

[winks.7986]

Hi,

I've been having an issue with game crashed the last 4 days. I can log in just fine, the game opens, but so many textures are bugged when I get to the character selection screen. Usually the game will crash a few seconds after getting to this point. I did manage to actually select a character and go in the world one time, the game never crashed, but the lighting/textures were super messed up. I've tried updating all of my drivers and that hasn't worked. I've attached some images of what the textures look like. Any help?

https://imgur.com/KZU0hn2https://imgur.com/qCaLqbB)

Thanks!

[Inculpatus cedo.9234]

If you post the first part of the Crash Log (Show Details), someone may be able to assist you.

Or, you can contact the Tech CS Team via the 'Support' link above/below.

Good luck.

[TheQuickFox.3826]

Also, please make sure you don't accidentally have any add-ons installed or mods like ReShade/SweetFX/D912PxyRemove/rename any d3d9.dll file from your guildwars2 or guildwars2/bin64 directory because these will sit between the game and your DirectX drivers, possibly messing things up.

[Astyrah.4015]

@"winks.7986" said:Hi,

I've been having an issue with game crashed the last 4 days. I can log in just fine, the game opens, but so many textures are bugged when I get to the character selection screen. Usually the game will crash a few seconds after getting to this point. I did manage to actually select a character and go in the world one time, the game never crashed, but the lighting/textures were super messed up. I've tried updating all of my drivers and that hasn't worked. I've attached some images of what the textures look like. Any help?

https://imgur.com/KZU0hn2https://imgur.com/qCaLqbB)

without crash logs and information about your computer (OS, GPU, CPU, RAM, etc.) we have no way of telling for sure.

basing purely on the images + video you provided, i have a couple of theories:

1. the first two images (character screen) appear to be the common symptom of d912pxy shader caching issues so if you're using d912pxy, disable it first or you can purge your shader cache then update d912pxy and try again.

2. if you aren't, then have you tried verifying file integrity of your gw2 install? it could be that your install has corrupted assets.... see: https://help.guildwars2.com/hc/en-us/articles/201863008-Repairing-the-Game-Client

3. it also never hurts to make sure your drivers are up to date

4. now what's concerning is the video you included. does this texture corruption happen to all 3d games? or just gw2? because to me it looks like the signs/symptoms that your GPU is nearing it's end.

[winks.7986]

@Astyrah.4015 said:

@"winks.7986" said:Hi,

I've been having an issue with game crashed the last 4 days. I can log in just fine, the game opens, but so many textures are bugged when I get to the character selection screen. Usually the game will crash a few seconds after getting to this point. I did manage to actually select a character and go in the world one time, the game never crashed, but the lighting/textures were super messed up. I've tried updating all of my drivers and that hasn't worked. I've attached some images of what the textures look like. Any help?

https://imgur.com/KZU0hn2

https://imgur.com/qCaLqbB

)

without crash logs and information about your computer (OS, GPU, CPU, RAM, etc.) we have no way of telling for sure.

basing purely on the images + video you provided, i have a couple of theories:

1. the first two images (character screen) appear to be the common symptom of d912pxy shader caching issues so if you're using d912pxy, disable it first or you can purge your shader cache then update d912pxy and try again.

2. if you aren't, then have you tried verifying file integrity of your gw2 install? it could be that your install has corrupted assets.... see:
   https://help.guildwars2.com/hc/en-us/articles/201863008-Repairing-the-Game-Client

3. it also never hurts to make sure your drivers are up to date

4. now what's concerning is the video you included. does this texture corruption happen to all 3d games? or just gw2? because to me it looks like the signs/symptoms that your GPU is nearing it's end.

I'll try 1 & 2 and let you know if it helps. I did make sure all my drivers up to date. The texture corruption shown in the video only affects gw2. I've been able to play every other game just fine.

First part of crash logs:

! --> Crash <--! Exception: c0000005

! Memory at address 00007ffb`e41afe88 could not be read! App: Gw2-64.exe! Pid: 17784! BaseAddr: 00007FF6649F0000! ProgramId: 101! Build: 113882! Module: d3d9.dll! When: 2021-04-10T21:49:13Z 2021-04-10T14:49:13-07:00! Uptime: 0 days 0:00:41! Flags: 0! DumpFile: Crash.dmp!! --> System <--! Name: f1ea6fe0! IpAddr: 10.100.19.225! Processors: 12 [GenuineIntel:6:14:10]! OSVersion: Windows 10.0 (64 bit)!! --> System Memory <--! Physical: 6039MB/16173MB 37%! Paged: 25558MB/40749MB 62%! Virtual: 134074406MB/134217727MB 3%! Load: 62%! CommitTotal: 15191MB! CommitLimit: 40749MB! CommitPeak: 22368MB! SystemCache: 6177MB! HandleCount: 100885! ProcessCount: 225! ThreadCount: 3088!! --> Process Memory <--! Private: 3908MB! WorkingSet: 2591MB! PeakWorkingSet: 2638MB! PageFaults: 2665856!! --> Memory Category Usage (Inclusive) <--! [Category] [size(MB)] [Count]

! Root 771.70 306867

! Programmer Data 529.93 165779

! VRAM 265.87 15892

! Game 259.37 132609

! Content 234.46 30197

! Uncategorized 197.18 139396

! Engine 148.54 27885

! VRAM - Gr Postproc 139.39 20

! Model-Programmer 131.11 8394

! Model Granny 130.63 4819

! Collections 86.78 1723

! Dictionary 86.31 645

! VRAM - Composite Tex 47.25 50

! Art Assets 38.14 937

! Character Models 36.83 632

! Composite Models 36.83 632

! Composite Tex Pool 31.18 71

! Composite Tex 31.18 71

! VRAM - DirectX Geo Buffers 30.56 1520

! I/O 30.39 539

! Archive 29.08 38

! VRAM - DDI Shader 21.47 14165

! VRAM - Cinema Tex 14.33 53

! Composite 13.03 1993

!! --> Memory Category Usage (Exclusive) <--! [Category] [size(MB)] [Count]

! Content 234.46 30197

! Uncategorized 197.18 139396

! VRAM - Gr Postproc 139.39 20

! Model Granny 130.63 4819

! Dictionary 86.31 645

! VRAM - Composite Tex 47.25 50

! Composite Tex Pool 31.18 71

! VRAM - DirectX Geo Buffers 30.56 1520

! Archive 29.08 38

! VRAM - DDI Shader 21.47 14165

! VRAM - Cinema Tex 14.33 53

! Composite 13.03 1993

! Audio FMOD 8.24 791

! Collide Havok 6.45 755

! Composite Packfile 5.60 121

! Text 5.43 391

! Game 5.35 34068

! Debugging 4.00 2

! Gr Material 3.68 15025

! VRAM - Gr Texture 3.34 16

! Gr 3.03 96

! VRAM - Composite Geo 2.42 11

! VRAM - UI Textures 2.28 41

! VRAM - Model Tex Uncat 1.33 1 >!

System specs:OS: Windows 10 Home 64-bitModel: Alienware m17 R2CPU: Intel Core i7-9750H CPU @ 2.6GHz (12 CPUs) ~ 2.6GHzRam: 16 GB DDR4GPU: NVIDIA GeForce RTX 2080 Max-QStorage: 2 512 GB m.2 SSDs

[Inculpatus cedo.9234]

Crash Log indicates you are using a third-party program or something that affects d3d9.dll.Update, uninstall, and/or reinstall said program. Or remove from bin folder.

Good luck.

[winks.7986]

@Inculpatus cedo.9234 said:Crash Log indicates you are using a third-party program or something that affects d3d9.dll.Update, uninstall, and/or reinstall said program. Or remove from bin folder.

Good luck.

Thank you!

[winks.7986]

@Inculpatus cedo.9234 said:Crash Log indicates you are using a third-party program or something that affects d3d9.dll.Update, uninstall, and/or reinstall said program. Or remove from bin folder.

Good luck.

I did a clean boot but it still crashed. Wouldn't this prevent a program from affecting it or do I have to do something more?Crash log from after a clean boot:

! --> Crash <--! Exception: c0000005

! Memory at address ffffffff`ffffffff could not be read! App: Gw2-64.exe! Pid: 8284! BaseAddr: 00007FF6E7480000! ProgramId: 101! Build: 113882! Module: d3d9.dll! When: 2021-04-10T22:43:23Z 2021-04-10T15:43:23-07:00! Uptime: 0 days 0:00:29! Flags: 0! DumpFile: Crash.dmp!! --> System <--! Name: f1ea6fe0! IpAddr: 10.100.19.225! Processors: 12 [GenuineIntel:6:14:10]! OSVersion: Windows 10.0 (64 bit)!! --> System Memory <--! Physical: 10135MB/16173MB 62%! Paged: 30913MB/39725MB 77%! Virtual: 134074494MB/134217727MB 3%! Load: 37%! CommitTotal: 8812MB! CommitLimit: 39725MB! CommitPeak: 8856MB! SystemCache: 2210MB! HandleCount: 54964! ProcessCount: 140! ThreadCount: 2398!! --> Process Memory <--! Private: 3880MB! WorkingSet: 2552MB! PeakWorkingSet: 2598MB! PageFaults: 2250551!! --> Memory Category Usage (Inclusive) <--! [Category] [size(MB)] [Count]

! Root 770.51 306843

! Programmer Data 529.84 165713

! VRAM 266.37 15893

! Game 259.37 132609

! Content 234.46 30197

! Uncategorized 197.09 139440

! Engine 148.45 27810

! VRAM - Gr Postproc 139.39 20

! Model-Programmer 131.01 8316

! Model Granny 130.53 4816

! Collections 86.78 1723

! Dictionary 86.31 645

! VRAM - Composite Tex 47.25 50

! Art Assets 37.14 935

! Character Models 35.83 630

! Composite Models 35.83 630

! VRAM - DirectX Geo Buffers 30.56 1520

! I/O 30.39 544

! Composite Tex Pool 30.18 69

! Composite Tex 30.18 69

! Archive 29.08 38

! VRAM - DDI Shader 21.47 14165

! VRAM - Cinema Tex 14.33 53

! Composite 13.03 1993

!! --> Memory Category Usage (Exclusive) <--! [Category] [size(MB)] [Count]

! Content 234.46 30197

! Uncategorized 197.09 139440

! VRAM - Gr Postproc 139.39 20

! Model Granny 130.53 4816

! Dictionary 86.31 645

! VRAM - Composite Tex 47.25 50

! VRAM - DirectX Geo Buffers 30.56 1520

! Composite Tex Pool 30.18 69

! Archive 29.08 38

! VRAM - DDI Shader 21.47 14165

! VRAM - Cinema Tex 14.33 53

! Composite 13.03 1993

! Audio FMOD 8.25 791

! Collide Havok 6.45 755

! Composite Packfile 5.60 121

! Text 5.43 391

! Game 5.35 34068

! Debugging 4.00 2

! Gr Material 3.68 15025

! VRAM - Gr Texture 3.34 16

! Gr 3.03 97

! VRAM - Composite Geo 2.92 12

! VRAM - UI Textures 2.28 41

! VRAM - Model Tex Uncat 1.33 1

[winks.7986]

Hi,

I removed d3d9.dll as suggested by @"TheQuickFox.3826" , and it fixed my issue. However I haven't seen the game in a hot minute so I can't tell if my game looks correct now, looks like everything is.. darker somehow. Does this look right to you guys?https://imgur.com/a06RaMj

[Inculpatus cedo.9234]

Yes, remove from bin folder.

Looks fine to me; certainly not dark.You can change the Gamma Option to something you prefer, of course.

[TheQuickFox.3826]

Screenshot looks perfectly fine to me.