'Serious Error' prevents the program from continuing to run — Guild Wars 2 Forums
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'Serious Error' prevents the program from continuing to run

So my game worked fine when I stopped playing approximately 12 hours ago, but now, every time I attempt to play I receive an error. I can log in without issue. I get the character screen and the game starts to load into Crystal Oasis and then I just get a Gw2-64.exe error.

The 2 things I've tried so far are: I first tried the changing the shortcut to do a '-repair' and then I deleted the cache folder that can be found in the %temp% folder.

My system is running Windows 10 x64, 32GB RAM, EVGA 2080 Super, Ryzen 7 2700X.

I copied the 'Show details' section, but I'm not sure if I should just post it in the body of this or if there is a preferred method to use.

I've also included the image link for the error that I'm receiving: https://ibb.co/yqxCGhg

My next idea is to uninstall the game and re-install and download it from scratch if I can't figure out a better solution. Before I go that route, I thought someone else might have a solution that would possibly work.

Thanks to anyone able to help out.

Comments

  • Linken.6345Linken.6345 Member ✭✭✭✭

    Well you dident click the show details so that picture tells us nothing mate.

  • paravia.4320paravia.4320 Member
    edited June 19, 2020

    On second thought, here is the 'Details' that the error included (had to make sure to do the 'spoiler' so it wasn't overwhelming to view):

    --> Crash <--
    OOM: Heap, bytes=1310436,
    App: Gw2-64.exe
    Pid: 19100
    BaseAddr: 00007FF6648C0000
    ProgramId: 101
    Build: 104390
    When: 2020-06-19T21:10:14Z 2020-06-19T17:10:14-04:00
    Uptime: 0 days 0:20:33
    Flags: 0

    --> System <--
    Name: d91de44f
    IpAddr: 192.168.1.7
    Processors: 16 [AuthenticAMD:15:8:2]
    OSVersion: Windows 10.0 (64 bit)

    --> System Memory <--
    Physical: 10741MB/32692MB 32%
    Paged: 5MB/40884MB 0%
    Virtual: 134210461MB/134217727MB 3%
    Load: 67%

    --> Process Memory <--
    Private: 2754MB
    WorkingSet: 2379MB
    PeakWorkingSet: 2379MB
    PageFaults: 59934882

    --> Memory Category Usage (Inclusive) <--
    [Category] [Size(MB)] [Count]
    Root 1199.35 1095032
    VRAM 827.16 24128
    Programmer Data 689.54 379862
    Uncategorized 369.78 638209
    VRAM - Prop Tex 320.66 2636
    Engine 295.94 177157
    Game 255.47 167295
    Content 227.45 58893
    Model-Programmer 205.95 49819
    Model Granny 199.43 18619
    VRAM - Composite Tex 170.54 158
    VRAM - Gr Postproc 136.81 20
    Collections 100.22 5417
    Dictionary 99.07 1392
    Art Assets 76.50 19568
    Gr 71.31 84697
    Collide 63.51 57393
    Character Models 54.73 1801
    Composite Models 52.58 714
    VRAM - Character Tex 52.21 341
    Gr Umbra 44.12 1055
    Composite Tex Pool 34.51 77
    Composite Tex 34.51 77
    VRAM - Terrain Tex 34.50 72

    --> Memory Category Usage (Exclusive) <--
    [Category] [Size(MB)] [Count]
    Uncategorized 369.78 638209
    VRAM - Prop Tex 320.66 2636
    Content 227.45 58893
    Model Granny 199.43 18619
    VRAM - Composite Tex 170.54 158
    VRAM - Gr Postproc 136.81 20
    Dictionary 99.07 1392
    VRAM - Character Tex 52.21 341
    Gr Umbra 44.12 1055
    Composite Tex Pool 34.51 77
    VRAM - Terrain Tex 34.50 72
    VRAM - DDI Shader 31.22 19152
    Collide 30.89 4548
    VRAM - DirectX Geo Buffers 30.56 1520
    Archive 27.64 60
    Collide Havok 22.82 50870
    Composite Packfile 17.90 341
    Composite 12.99 2041
    Collide Mesh 9.80 1975
    Audio FMOD 8.03 348
    VRAM - Gr Shadow 8.00 1
    VRAM - Map Env Tex 7.43 20
    Prop Models 6.69 5249
    Model-Programmer 6.49 30017

    --> DllList <--
    00007FF6648C0000 - C:\Games\Guild Wars 2\Gw2-64.exe
    00007FFA68140000 - C:\WINDOWS\SYSTEM32\ntdll.dll
    00007FFA662D0000 - C:\WINDOWS\System32\KERNEL32.DLL
    00007FFA65C80000 - C:\WINDOWS\System32\KERNELBASE.dll
    00007FFA67370000 - C:\WINDOWS\System32\USER32.dll
    00007FFA65C50000 - C:\WINDOWS\System32\win32u.dll
    00007FFA66920000 - C:\WINDOWS\System32\GDI32.dll
    00007FFA65AB0000 - C:\WINDOWS\System32\gdi32full.dll
    00007FFA65230000 - C:\WINDOWS\System32\msvcp_win.dll
    00007FFA660D0000 - C:\WINDOWS\System32\ucrtbase.dll
    00007FFA671A0000 - C:\WINDOWS\System32\ADVAPI32.dll
    00007FFA66950000 - C:\WINDOWS\System32\msvcrt.dll
    00007FFA67100000 - C:\WINDOWS\System32\sechost.dll
    00007FFA67250000 - C:\WINDOWS\System32\RPCRT4.dll
    00007FFA66570000 - C:\WINDOWS\System32\WS2_32.dll
    00007FFA5EB80000 - C:\WINDOWS\SYSTEM32\VERSION.dll
    00007FFA652D0000 - C:\WINDOWS\System32\WINTRUST.dll
    00007FFA618F0000 - C:\WINDOWS\SYSTEM32\WTSAPI32.dll
    00007FFA62750000 - C:\WINDOWS\SYSTEM32\WINMM.dll
    00007FFA65190000 - C:\WINDOWS\System32\MSASN1.dll
    00007FFA62720000 - C:\WINDOWS\SYSTEM32\winmmbase.dll
    00007FFA65F30000 - C:\WINDOWS\System32\CRYPT32.dll
    00007FFA66080000 - C:\WINDOWS\System32\cfgmgr32.dll
    00007FFA67800000 - C:\WINDOWS\System32\PSAPI.DLL
    00007FFA66F30000 - C:\WINDOWS\System32\ole32.dll
    00007FFA665E0000 - C:\WINDOWS\System32\combase.dll
    00007FFA651B0000 - C:\WINDOWS\System32\bcryptPrimitives.dll
    00007FFA66E60000 - C:\WINDOWS\System32\OLEAUT32.dll
    00007FFA67810000 - C:\WINDOWS\System32\SHELL32.dll
    00007FFA663B0000 - C:\WINDOWS\System32\shcore.dll
    00007FFA65330000 - C:\WINDOWS\System32\windows.storage.dll
    00007FFA65140000 - C:\WINDOWS\System32\profapi.dll
    00007FFA650F0000 - C:\WINDOWS\System32\powrprof.dll
    00007FFA650E0000 - C:\WINDOWS\System32\UMPDC.dll
    00007FFA66510000 - C:\WINDOWS\System32\shlwapi.dll
    00007FFA65170000 - C:\WINDOWS\System32\kernel.appcore.dll
    00007FFA66280000 - C:\WINDOWS\System32\cryptsp.dll
    00007FFA62E50000 - C:\WINDOWS\SYSTEM32\MSACM32.dll
    00007FFA4A190000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.720_none_17a9a8aa6da6fd39\gdiplus.dll
    00007FFA53CA0000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.720_none_2a258974466b9fae\COMCTL32.dll
    00007FFA48050000 - C:\WINDOWS\SYSTEM32\MSIMG32.dll
    00007FFA4F580000 - C:\WINDOWS\SYSTEM32\USP10.dll
    00007FFA51A00000 - C:\WINDOWS\SYSTEM32\Secur32.dll
    00007FFA64B20000 - C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
    00007FFA64FD0000 - C:\WINDOWS\SYSTEM32\SSPICLI.DLL
    00007FFA67F80000 - C:\WINDOWS\System32\IMM32.DLL
    00007FFA63AE0000 - C:\WINDOWS\SYSTEM32\dbghelp.dll
    00007FFA662A0000 - C:\WINDOWS\System32\bcrypt.dll
    00007FFA63D50000 - C:\WINDOWS\SYSTEM32\dxcore.dll
    00007FFA63170000 - C:\WINDOWS\system32\uxtheme.dll
    00007FFA5EB50000 - C:\WINDOWS\SYSTEM32\cryptnet.dll
    00007FFA66390000 - C:\WINDOWS\System32\imagehlp.dll
    00007FFA644C0000 - C:\WINDOWS\system32\rsaenh.dll
    00007FFA63D00000 - C:\WINDOWS\SYSTEM32\gpapi.dll
    00007FFA66460000 - C:\WINDOWS\System32\clbcatq.dll
    00007FFA64140000 - C:\WINDOWS\SYSTEM32\ntmarta.dll
    00007FFA48680000 - C:\WINDOWS\system32\napinsp.dll
    00007FFA436C0000 - C:\WINDOWS\system32\pnrpnsp.dll
    00007FFA64950000 - C:\WINDOWS\System32\mswsock.dll
    00007FFA646A0000 - C:\WINDOWS\SYSTEM32\DNSAPI.dll
    00007FFA67FB0000 - C:\WINDOWS\System32\NSI.dll
    00007FFA64660000 - C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
    00007FFA4DEF0000 - C:\WINDOWS\System32\winrnr.dll
    00007FFA61640000 - C:\WINDOWS\system32\NLAapi.dll
    00007FFA48610000 - C:\WINDOWS\system32\wshbth.dll
    00007FFA5E310000 - C:\WINDOWS\System32\fwpuclnt.dll
    00007FFA5D7A0000 - C:\Windows\System32\rasadhlp.dll
    00007FFA67510000 - C:\WINDOWS\System32\msctf.dll
    00007FFA5A2F0000 - C:\WINDOWS\System32\TextInputFramework.dll
    00007FFA60F80000 - C:\WINDOWS\System32\CoreUIComponents.dll
    00007FFA62960000 - C:\WINDOWS\System32\CoreMessaging.dll
    00007FFA60E20000 - C:\WINDOWS\SYSTEM32\wintypes.dll
    00007FFA60B40000 - C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
    00007FFA58D50000 - C:\WINDOWS\System32\iertutil.dll
    00007FFA30C40000 - C:\Games\Guild Wars 2\bin64\CoherentUI64.dll
    00007FFA42AD0000 - C:\WINDOWS\SYSTEM32\d3d9.dll
    00007FFA63260000 - C:\WINDOWS\SYSTEM32\dwmapi.dll
    00007FFA5E990000 - C:\WINDOWS\SYSTEM32\WINNSI.DLL
    00007FFA64500000 - C:\WINDOWS\SYSTEM32\DPAPI.dll
    00007FFA5E790000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5287c583fc2a7e41\nvldumdx.dll
    00007FFA2BC50000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5287c583fc2a7e41\nvd3dumx.dll
    00007FFA5CE30000 - C:\WINDOWS\SYSTEM32\nvapi64.dll
    00007FFA669F0000 - C:\WINDOWS\System32\SETUPAPI.dll
    00007FFA63DE0000 - C:\WINDOWS\SYSTEM32\dxgi.dll
    00007FFA641B0000 - C:\WINDOWS\SYSTEM32\WINSTA.dll
    00007FFA62780000 - C:\WINDOWS\SYSTEM32\dcomp.dll
    00007FFA5E910000 - C:\WINDOWS\System32\MMDevApi.dll
    00007FFA64EE0000 - C:\WINDOWS\System32\DEVOBJ.dll
    00007FFA55060000 - C:\WINDOWS\SYSTEM32\wdmaud.drv
    00007FFA61610000 - C:\WINDOWS\SYSTEM32\AVRT.dll
    00007FFA62DF0000 - C:\WINDOWS\SYSTEM32\ksuser.dll
    00007FFA5E9A0000 - C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
    00007FFA62E70000 - C:\WINDOWS\SYSTEM32\msacm32.drv
    00007FFA62DE0000 - C:\WINDOWS\SYSTEM32\midimap.dll
    00007FFA635A0000 - C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll
    00007FFA60680000 - C:\WINDOWS\SYSTEM32\mscms.dll
    00007FFA65000000 - C:\WINDOWS\SYSTEM32\USERENV.dll
    00007FFA60650000 - C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll
    00007FFA54EF0000 - C:\Windows\System32\Windows.Internal.Graphics.Display.DisplayColorManagement.dll
    00007FFA47F30000 - C:\WINDOWS\SYSTEM32\icm32.dll

    [DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
    [DbgHelp.dll version 10.0.18362.1 (64/32-bit compatible)]

    --> ClientContextThreadProc Thread 0x357c <--

    --> Trace <--
    Pc Rt : Args
    00007ff664a52c4b 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

    --> Thread registers <--
    rax=000000003f800000 rbx=0000000000000000 rcx=0000000000000000
    rdx=000000013f800000 rsi=0000003f3f7ff030 rdi=0000000000000005
    rip=00007ff664a52c4b rsp=0000003f3f7fea90 rbp=0000000000000291
    r8=000000003f800000 r9=0000000000000000 r10=000000003f800000
    r11=0000000000000000 r12=0000000000000000 r13=000000000000042d
    r14=0000000000000000 r15=0000019c87f3f554
    cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

    --> Code <--
    00007ff664a52c2b 85c00f85 91000000 ff15af29 3e014889 ...........)>.H. 00007ff664a52c3b 05c0cccc 01488d4c 2460ff15 ed263e01 .....H.L$...&>. 00007ff664a52c4b 488b8424 58010000 4c8d0596 553f0148 H..$X...L...U?.H
    00007ff664a52c5b 89442440 4885ff48 8b8424f8 00000044 [email protected]$....D 00007ff664a52c6b 8bcd4889 4424484c 0f45c748 8b842400 ..H.D$HL.E.H..$.
    00007ff6`64a52c7b 01000048 8bd64889 4424508b cb488d44 ...H..H.D$P..H.D

    --> Stack <--
    0000003f3f7fea90 0000003f3f7ff043 0000000000000040 0000000000000013 0000000000000000 [email protected] 0000003f3f7feab0 0000003f3f7fead0 0000003f3f7feaf0 0000000000000000 0000003f3f7fea78 ...??......??...........x..??...
    0000003f3f7fead0 00007ff664a52c4b 0000003f3f7fea90 0000000000000291 0000000700000013 K,.d.......??................... 0000003f3f7feaf0 0000000000000000 00000000fffffffa 0000000000000000 0000003f3f7fed11 ...........................??...
    0000003f3f7feb10 42152f0000000007 42152f5642152f56 00009fbf0010000f 0053002b002b0033 ...../.BV/.BV/.B........3.+.+.S. 0000003f3f7feb30 00000246002b002b 00007ff665c7d3b2 0000003f3f7febf0 0000003f3f7feb70 +.+.F......e.......??...p..??...
    0000003f3f7feb50 0000003f3f7fed28 0000000000000000 0000000000000000 fffffffffffffffe (..??........................... 0000003f3f7feb70 0000003f3f7feaf0 0000000000000000 0000000000000005 0000003f3f7fea90 ...??......................??...
    0000003f3f7feb90 0000000000000291 0000003f3f7ff030 00007ff665e42990 00007ff665e42990 ........0..??....).e.....).e.... 0000003f3f7febb0 0000000000000291 0000003f3f7fed11 0000003f3f7fef50 0000000000000000 ...........??...P..??...........
    0000003f3f7febd0 000000000000042d 0000000000000000 0000019c87f3f554 00007ff664a52c4b -...............T.......K,.d.... 0000003f3f7febf0 000000000000027f 0000000000000000 0000000000000000 0002ffff00009fbf ................................
    0000003f3f7fec10 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000003f3f7fec30 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000003f3f7fec50 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000003f3f7fec70 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000003f3f7fec90 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000003f3f7fecb0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000003f3f7fecd0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000003f3f7fecf0 0000000400000004 0000000400000004 000000003c83126f 0000000000000000 ................o..<............
    0000003f3f7fed10 000000003c832871 0000000000000000 000000003c83126f 0000000000000000 q(.<............o..<............ 0000003f3f7fed30 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000003f3f7fed50 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000003f3f7fed70 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000003f3f7fed90 0000019c014c0000 0000000000150000 0000019c22340428 0000019c22340000 ..L.............(.4"......4".... 0000003f3f7fedb0 0000019c2234f300 0000019c86584560 0000000000001110 00007ffa6817c4bf ..4"....EX................h.... 0000003f3f7fedd0 00000000000a000e 0000000000001110 0000019c9bed7210 0000000000010000 .................r..............
    0000003f3f7fedf0 0000000000010000 0000019c22340428 0000019c00000000 0000019c2234f300 ........(.4"..............4".... 0000003f3f7fee10 0000000100000061 0000019c22340000 0000019c22340428 00007ff600000010 a.........4"....(.4"............
    0000003f3f7fee30 0000000000001110 0000019c22340ea0 0000000000005570 0000000000000000 ..........4"....pU.............. 0000003f3f7fee50 00000000000010c4 0000000000000000 0000000000000000 000000000000010d ................................
    0000003f3f7fee70 00000000000010d0 0000003f3f7fef39 0000000000000000 00000000`0013fef4 ........9..??...................

    --> Error Logs <--
    21:10:07Z NULL REWARD TRACK: 0784B1E3-8C83-E111-809D-78E7D1936EF0
    21:10:12Z Texture missing mip chain: 0x011f2e
    21:10:12Z Texture missing mip chain: 0x011f30
    Crashed at 21:10:14Z

    --> DirectX Device Info <--
    VendorId = 0x10de
    DeviceId = 0x1e81
    Version = 26.21.0014.4578
    Description = NVIDIA GeForce RTX 2080 SUPER
    Compat = 0x00100000
    VidMem = 0 MB

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    Did you install a recent Win10 update?
    You could try rolling that back.

  • nope. I was forced to update Win10 to version 1903 on 4/10/2020 when I got the 2080 Super since it required it, but I have not updated the OS since that day.

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭
    edited June 19, 2020

    @paravia.4320 said:
    nope. I was forced to update Win10 to version 1903 on 4/10/2020 when I got the 2080 Super since it required it, but I have not updated the OS since that day.

    The current Windows 10 version is 1909, though...

    Plus, there has been a really bad update mid April: KB4549951. Remove that under all circumstances as it leads to fatal data corruption (including game files).

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    I don't know much about reading the error reports; it says it's an Out Of Memory error. Why does it state you have zero VidMem? Is that video memory?
    Tried re-seating your video card?

  • After reseating the graphics card (no idea why it said out of memory), and obviously a hard shut down and restart (twice), it now works.

    fingers crossed that it keeps working :)

    thanks for the advice help. Oh, and I checked, and thankfully, that April update is not on my system. Thanks for the heads up regarding it though.

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    Glad to hear it worked out for you! :)