Wrong item received in dragons watch voucher pack — Guild Wars 2 Forums
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Wrong item received in dragons watch voucher pack

Naivea.5238Naivea.5238 Member ✭✭
edited March 12, 2021 in Account & Technical Support

I purchased the dragons watch voucher pack. I used the items to choose what I wanted. I had previewed the Shimmering Skyscale skin before clicking okay (https://wiki.guildwars2.com/wiki/Shimmerwing_Skyscale_Skin) and thought it was highlighted but for some reason I ended up getting the Dreadnought Raptor which was not what I choose. Not sure if it was a highlighting error or game bug or what but its not what I purchased. :( All the items I choose were correct except that one. When contacting you guys you cant refund or fix it which sucks because I got something I did not purchase thus wasted my gems.

Comments

  • Naivea.5238Naivea.5238 Member ✭✭

    Please escalate the ticket to a higher up, This is not right that i purchased one thing and got another. Its a waste of my gems considering I dont even want the raptor skin. i purchased the pack directly for the shimmering skyscale skin. The rest of the stuff is just a bonus for me that came with it.

  • Naivea.5238Naivea.5238 Member ✭✭

    I also posted this on reddit, seems there is a weird issue with the dread raptor mount that people were mounting it and not even having it selected. Thus reiterates my issue with there being a bug with it and I would like it either exchanged or refunded so i can get the correct item that I purchased please .

  • Linken.6345Linken.6345 Member ✭✭✭✭

    You picked the wrong item, if you can get anet to roll your account back before you picked any to be able to pick another would you chose that option?

    Thats the only thing they can do you would lose anything you got bettwen when you and they agree to do it all the way back to when you used the license.

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    If you want your ticket escalated, or any other action, you must contact the CS Team via your previous ticket.
    They don't really read or respond to forum posts.

    Good luck.

  • ShadowCatz.8437ShadowCatz.8437 Member ✭✭✭

    @Naivea.5238 said:
    I purchased the dragons watch voucher pack. I used the items to choose what I wanted. I had previewed the Shimmering Skyscale skin before clicking okay (https://wiki.guildwars2.com/wiki/Shimmerwing_Skyscale_Skin) and thought it was highlighted but for some reason I ended up getting the Dreadnought Raptor which was not what I choose. Not sure if it was a highlighting error or game bug or what but its not what I purchased. :( All the items I choose were correct except that one. When contacting you guys you cant refund or fix it which sucks because I got something I did not purchase thus wasted my gems.

    Go here if you haven't already made a ticket to CS: https://help.guildwars2.com/hc/en-us/articles/360010367674-Accidental-Item-Purchases

    From this page you should be able to see a button to create a ticket.