I purchased the dragons watch voucher pack. I used the items to choose what I wanted. I had previewed the Shimmering Skyscale skin before clicking okay (https://wiki.guildwars2.com/wiki/Shimmerwing_Skyscale_Skin) and thought it was highlighted but for some reason I ended up getting the Dreadnought Raptor which was not what I choose. Not sure if it was a highlighting error or game bug or what but its not what I purchased. All the items I choose were correct except that one. When contacting you guys you cant refund or fix it which sucks because I got something I did not purchase thus wasted my gems.