bigchu.1793 Posted November 3, 2017 Share Posted November 3, 2017 Friend is locked out, its been a few days. Can someone check ticket #6684228 not sure how long it takes for account recovery. Apologies Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 3, 2017 Share Posted November 3, 2017 Due to high volume, ticket resolution may take up to 2-4 weeks.Good luck. Link to comment Share on other sites More sharing options...
bigchu.1793 Posted November 3, 2017 Author Share Posted November 3, 2017 Lol well that unfortunate for him. Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted November 6, 2017 ArenaNet Staff Share Posted November 6, 2017 Tickets have never been delayed 2-4 weeks! Dear heavens, that would only happen in very, very unusual cases!bigchu -- your friend's situation was a bit more time-consuming because it required account ownership verification. Everyone would want us to take those steps, because that's one of the ways we keep accounts safe from theft. At this point, the ticket is well on its way, in fact a CS agent is awaiting your friend's response (and the friend was not at their PC during an earlier conversation). I anticipate this'll all be settled up today. Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted November 6, 2017 ArenaNet Staff Share Posted November 6, 2017 Update on wait times here. TL;dr version: Usually around 24 hours. Link to comment Share on other sites More sharing options...
JustTrogdor.7892 Posted November 7, 2017 Share Posted November 7, 2017 @"Gaile Gray.6029" said:Tickets have never been delayed 2-4 weeks! Dear heavens, that would only happen in very, very unusual cases!There have been many reports from customers here since PoF was announced that their tickets have indeed taken weeks to receive a response. That is where forum members that have been responding to the "What is the delay on my ticket" type posts got their information from. That is all we had to go by so if it was incorrect I suppose we were in the wrong.A few examples I found real fast:https://en-forum.guildwars2.com/discussion/comment/195211/#Comment_195211https://en-forum.guildwars2.com/discussion/comment/207840/#Comment_207840https://en-forum.guildwars2.com/discussion/comment/212211/#Comment_212211https://en-forum.guildwars2.com/discussion/comment/214902/#Comment_214902https://en-forum.guildwars2.com/discussion/comment/213103/#Comment_213103https://en-forum.guildwars2.com/discussion/comment/221703/#Comment_221703https://en-forum.guildwars2.com/discussion/comment/223575/#Comment_223575https://en-forum.guildwars2.com/discussion/comment/181022/#Comment_181022https://en-forum.guildwars2.com/discussion/comment/181450/#Comment_181450https://en-forum.guildwars2.com/discussion/comment/182507/#Comment_182507https://en-forum.guildwars2.com/discussion/6726/why-support-dont-respondhttps://en-forum.guildwars2.com/discussion/9539/cannot-verify-account-email-ticket-not-being-responded-tohttps://en-forum.guildwars2.com/discussion/9565/missing-spirit-of-the-dusk-experiment-item-and-getting-no-ticket-responseMany of them are from the merged thread on the same topic:https://en-forum.guildwars2.com/discussion/1972/support-response-time-merged/I'm sure I overlooked some of the other reports stating a similar time line, but maybe you can see where we get that from. Link to comment Share on other sites More sharing options...
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