After yesterday's PoF download characters can't exit areas, pc freeze using wp and portals (Mac). — Guild Wars 2 Forums

After yesterday's PoF download characters can't exit areas, pc freeze using wp and portals (Mac).

The monitor goes black when I try to leave the area, both through portals and wp, the game freeze and quit (Command-Q) doesn't work, so I need to restart manually.
The issue happens since yesterday, after the download of PoF second part.
I don't have an anti-virus so it is not a conflict with that sort of apps.
Really don't know what to do.

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Comments

  • I have the exact same problem. When I try to use a waypoint in a different area, screen goes black. When I restart, my character is still at the same spot. But I do get the text that the wp is contested and I was moved to nearest wp.

  • I've found this is happening on the 32-Bit client but not the 64-Bit client. It's a shame because the 32-Bit client runs a lot more smoothly than the 64-Bit one, but unfortunately the 32-Bit client is no longer available for download (and thus probably no longer supported). :(

  • I’ve got the same issue. After the new POF release, I can’t enter any pvp ranked maps or teleport to any maps for that matter on my Mac. It’s like it froze while loading to the next map and I have to force quit the game. Basically I can’t play.

  • @penelopehannibal.8947 said:
    I've found this is happening on the 32-Bit client but not the 64-Bit client. It's a shame because the 32-Bit client runs a lot more smoothly than the 64-Bit one, but unfortunately the 32-Bit client is no longer available for download (and thus probably no longer supported). :(

    I believe I have the 32 bit, re-mounted after my original Client from 2016 about a year ago, because of an issue with the 64 bit I couldn't play longer then 20 minutes before crashing. So, I could download the 64 bit again, if the current issue would not be fixed, hoping that Client 64 bit too was fixed... not a nice situation at all.
    Quoting Luluthi: Basically, I can't play.

  • Kondor.2904Kondor.2904 Member ✭✭✭

    +1
    "I can't play", literally.
    I have been experiencing this loading screen freeze since yesterday. Got myself 1 hour of dishonor in sPvP because of that and now few of my characters are stuck in the Heart of the Mists, as the game keeps freezing when i attempt to change the map, ggwp. Looking forward to seeing this fixed, thank you.

  • inkhorn.3409inkhorn.3409 Member ✭✭
    edited March 8, 2018

    I have the exact same problem on the 32-bit client! Loading new maps/story instances is impossible after one of the patch fix updates last night even though loading into new maps seemed totally fine when the initial update launched. I was able to get to the new living world map around 11 PM server time but only when I tried to start the last story mission later (3 AM server time) it wouldn't load.

    Attempting to load on the 64-bit client is not functional in a different way, given that a loading screen takes close to five minutes and even then my characters appear floating in space. Please give us a fix to something, Anet!

    (Also, I also get the 'waypoint was contested' text when I load back in on the 32-bit client too.)

  • Jon Olson.8439Jon Olson.8439 Member ✭✭✭

    I'll copy Ester's post here too.. just in case.

    @Ester Sauter.7694 said:
    For anyone having issues who is still using the Mac 32 bit client, the fix will be to switch to the 64 bit client. We stopped supporting the 32 bit client for both Mac and Windows with the release of Path of Fire. This new min spec applies to all of Living World Season 4 as you need to own PoF to play.

    You can download the client here: https://account.arena.net/welcome

    Jon Olson | Programmer
    Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Native Mac

  • Justin Time.7054Justin Time.7054 Member ✭✭
    edited March 8, 2018

    I switched back to 32-bit when Support was NOT able to help me with frequent crashes with the 64-bit client. After several tries they draw the conclusion it was my graphic card and closed the ticket. Facts happened a while ago, when PoF was first downloaded. Now tell me: why reloading at 32 bit solved most of the problems and HOW could I went back playing for a long time, if it was my graphic card the problem? I think it is a duty for ArenaNet to help me now, me and the other gamers with the same difficulties. A duty, I underline this concept, because we paid and we still pay to play, as ArenaNet took and take our money. I don't really expect any help from them, but it is important for me to point out what is right and what is wrong.

  • I kind of hate to keep telling people this, because it's starting to feel like ArenaNet regards it as a bandage which lets them off from fixing the problem, but if you save the GW2 client on an external solid state drive (instead of a regular spinning-type hard drive), it works a whole lot better.

    Of course, NEW Mac players who download the free edition and find out it won't play worth kitten will just delete it and find another game instead of buying the expansions, but at least maybe the people who already love GW2 can keep going for a little while. Till the lack of new players convinces Anet that there's no demand for a Mac version.

  • Magnito.6187Magnito.6187 Member ✭✭

    @Jon Olson.8439 said:
    I'll copy Ester's post here too.. just in case.

    @Ester Sauter.7694 said:
    For anyone having issues who is still using the Mac 32 bit client, the fix will be to switch to the 64 bit client. We stopped supporting the 32 bit client for both Mac and Windows with the release of Path of Fire. This new min spec applies to all of Living World Season 4 as you need to own PoF to play.

    You can download the client here: https://account.arena.net/welcome

    We've all read it. Nevertheless we're dissapointed.
    We're given an option/fix (64-bit client) that isn't a reall fix.

    Like many mentioned before, the client ran JUST FINE on 32-bit, while the 64-bit client is literaly unplayable.
    It's laughable given the amount we've all spent getting the game, not to mention the amount of gems I've invested,
    just because I liked this game. It's like buying a microwave that is supported by your houses electricity network and then after a few years saying that you should upgrade your electricity network, because the old one doesn't support it anymore. So you do, but now the microwave freezes your food instead of warming it up.

    P.S.: it's not even laughable. It's sad.

  • Hi, for those on the Mac machines, where the 64-bit client doesn't work as well, I'm going to have to side with ArenaNet on this one. The 32bit client, is, in itself a windows emulator running 32bit windows. It ran absolutely atrocious for me and I had to use the lowest settings and was on a pretty powerful machine at the time.
    It's only with the latest 64bit clients that the game is actually coming close to the 64bit windows client.

    If you love the game and your Mac is not performing well with the 64bit client, I would honestly suggest bootcamp. You'll get the native win64 performance and be much happier.

    As I understand it, the native Mac performance is limited by the 3d graphics API ArenaNet has to use.

  • Magnito.6187Magnito.6187 Member ✭✭

    @Feyd Rautha.7298 said:
    Hi, for those on the Mac machines, where the 64-bit client doesn't work as well, I'm going to have to side with ArenaNet on this one. The 32bit client, is, in itself a windows emulator running 32bit windows. It ran absolutely atrocious for me and I had to use the lowest settings and was on a pretty powerful machine at the time.
    It's only with the latest 64bit clients that the game is actually coming close to the 64bit windows client.

    If you love the game and your Mac is not performing well with the 64bit client, I would honestly suggest bootcamp. You'll get the native win64 performance and be much happier.

    As I understand it, the native Mac performance is limited by the 3d graphics API ArenaNet has to use.

    I tried to run it through bootcamp as well tho, and it was as horrendous as running it normal. Maybe a tad quicker, but still near to unplayable.

  • Kellogs.8419Kellogs.8419 Member ✭✭

    @Feyd Rautha.7298 said:
    Hi, for those on the Mac machines, where the 64-bit client doesn't work as well, I'm going to have to side with ArenaNet on this one. The 32bit client, is, in itself a windows emulator running 32bit windows. It ran absolutely atrocious for me and I had to use the lowest settings and was on a pretty powerful machine at the time.
    It's only with the latest 64bit clients that the game is actually coming close to the 64bit windows client.

    If you love the game and your Mac is not performing well with the 64bit client, I would honestly suggest bootcamp. You'll get the native win64 performance and be much happier.

    As I understand it, the native Mac performance is limited by the 3d graphics API ArenaNet has to use.

    I had to use the lowest settings on the 32 bit client to get optimal performance, and I was perfectly happy with that. Yes, it wasn't very pretty. But it was playable. With the 64 bit client, I need to use all the lowest settings, an even lower resolution, horrendous UI interface settings that won't match the resolution and make my mouse the size of an ant, and I STILL only get 18 fps MAX plus major lag spikes.

    I cannot play pvp, I cannot load story instances, and I can't even do dailies if they include any sort of jumping puzzle.

    And I have a new imac that far exceeds the minimum system requirements.

  • Yifang.8260Yifang.8260 Member ✭✭

    In short the game was fine (Lots of problems but was still playable) and the most recent 'fix' has destroyed it for us, can't even load other maps now via 32bit client. I certainly do not love the game Feyd and this is yet another slap in the face from anet, back to 2013 it ran pretty well. When they changed the trading post to the awful Coherent host it became a major crash fest particularly for mac users, it eventually got better. Come 2015 with the first expansion the experience continually worsened, with Anet distancing themselves further from continuing to support the old clients and now with this latest fiasco they just don't want to bother wow…. I really do not see how adding a new map and chapter to the story would result in destroying something as fundamental to a mmo, which is loading maps but then the devs themselves probably couldn't answer that either yet it happened.

  • (...) but if you save the GW2 client on an external solid state drive (instead of a regular spinning-type hard drive), it works a whole lot better.

    Can you detail that, please? Are you refering to 64-bit client? You mean it's better to save the client on external HD, then reload and save the game from Arenanet to the external HD and play it through it? I am sorry I am not a computer expert so my questions may sound silly, but I will try literally anything to go back playing the game.

  • shairawr.1829shairawr.1829 Member
    edited March 10, 2018

    My GW2 is in a separate hard drive and the same thing happens to me.

    I can use waypoints normally but I can't get into PvP, WvW, and Fractals (haven't tried going in any of the dungeons).
    Screen turns black but my cursor is moveable. I've tried waiting for almost an hour with no results.

    Files Remaining: 32,500 (according to client)
    I'm trying to fully update it and hope it solves the problem.

    PS: not sure if my client is 32/64 bit, how do I find out? not a techy person :(
    my mac laptop's processor: 2.7 GHz Intel Core i5 ---- which according to google is 64 bit so either is possible

  • @shairawr.1829 said:
    My GW2 is in a separate hard drive and the same thing happens to me.

    It has to be a solid state drive. They have no moving parts, so data transfer is much faster. Not sure how big it has to be--someone said 128g would be fine. I got a bigger one because if the fix didn't work, I at least wanted to have a disc that would be big enough for backups and stuff.

    @Justin Time.7054 said:

    (...) but if you save the GW2 client on an external solid state drive (instead of a regular spinning-type hard drive), it works a whole lot better.

    Can you detail that, please? Are you refering to 64-bit client? You mean it's better to save the client on external HD, then reload and save the game from Arenanet to the external HD and play it through it? I am sorry I am not a computer expert so my questions may sound silly, but I will try literally anything to go back playing the game.

    Yes, the 64-bit. Several months ago, my 32-bit client was crashing constantly, and I said I couldn't upgrade because my character ended up running around invisible terrain being killed by invisible enemies. Running off an SSD, I can play the game normally with all the settings on low, except that it slows down enormously when I am somewhere crowded or highly detailed, and occasionally just freezes up for a second (which is bad when you're in battle) On the good side, map load times are quicker than with the 32-bit on the regular drive. And it does look good, even on the low-graphics settings.

    What I did was download the client, move it over to the solid-state drive, then start it and let it download the rest of the game info to the drive. (Not sure, but you might want to completely delete or or at least move the old game files out of the Applications folder first, otherwise the new client might try to read the game data off the regular hard drive, which will slow it right down again.)

    I'm not very techy either.

  • shairawr.1829shairawr.1829 Member
    edited March 11, 2018

    @Cragga the Eighty Third.6015 said:

    @shairawr.1829 said:
    My GW2 is in a separate hard drive and the same thing happens to me.

    It has to be a solid state drive. They have no moving parts, so data transfer is much faster. Not sure how big it has to be--someone said 128g would be fine. I got a bigger one because if the fix didn't work, I at least wanted to have a disc that would be big enough for backups and stuff.

    Yeah mine is a 1TB HDD with a lot of free space, but quality of gameplay is good enough.

    Currently installing 64 bit client.

  • Yifang.8260Yifang.8260 Member ✭✭
    edited March 11, 2018

    @shairawr.1829 said:
    My GW2 is in a separate hard drive and the same thing happens to me.

    I can use waypoints normally but I can't get into PvP, WvW, and Fractals (haven't tried going in any of the dungeons).
    Screen turns black but my cursor is moveable. I've tried waiting for almost an hour with no results.

    Files Remaining: 32,500 (according to client)
    I'm trying to fully update it and hope it solves the problem.

    PS: not sure if my client is 32/64 bit, how do I find out? not a techy person :(
    my mac laptop's processor: 2.7 GHz Intel Core i5 ---- which according to google is 64 bit so either is possible

    From 2011 all macs are 64bit so the machine itself won't be an issue, it's pretty simple unless you changed names of the apps but the 64bit client is called 'Guild Wars 2 64-bit by default, also it will have the 'Mac Beta' permanently onscreen if it's the 32bit client. Also it does not autoupdate, the 64bit client is entirely separate although they run from the same folders, the clients themselves are small files.

    120GB is far far more than the game itself though if you have other apps you want to run with expediency doesn't hurt to have plenty of space, when I first downloaded GW2 in 2013 it was <20GB and 5years later it's <40, at this rate it will take another 10years to reach 120, the game probably won't be supported anymore by then or it will be kept alive like Guild Wars is now with no more updates.

  • Same problem here - Game freezes with a black screen when switching maps cries

    I am using the latest MBPr and it runs on 1TB SSD, so running the 64bit client on a SSD is not the solution for all of us. I see you mean a SSD external, but god I am not going to fork out the $2-300 for an external SSD to run this on crappy low FPS. Also when you try to download the gameclient from the website I am only given a 64bit solution, how did everyone get a 32bit client???

    I feel like a lot of users in this thread, like Anet doesn't care about it's MAC users. How can it still be in BETA after 5 years? I own core game with both expansions, so thats $200 right there and can't even run the game without it crashing every few minutes. bit of a joke really... maybe we got JOKO'ed ???

  • @Mighty.2853 said:
    Same problem here - Game freezes with a black screen when switching maps cries

    I am using the latest MBPr and it runs on 1TB SSD, so running the 64bit client on a SSD is not the solution for all of us. I see you mean a SSD external, but god I am not going to fork out the $2-300 for an external SSD to run this on crappy low FPS. Also when you try to download the gameclient from the website I am only given a 64bit solution, how did everyone get a 32bit client???

    I feel like a lot of users in this thread, like Anet doesn't care about it's MAC users. How can it still be in BETA after 5 years? I own core game with both expansions, so thats $200 right there and can't even run the game without it crashing every few minutes. bit of a joke really... maybe we got JOKO'ed ???

    Oh wow Mac users have been in beta for 5 years?! If i had known Areanet priorities are no where near improving our game experience for us Mac users I would not have spent over usd$100 buying expansions! Can I ask for a refund ?! :/

  • I'm the same game since patch is a mess cannot play storyline black screen cannot even log out> @Justin Time.7054 said:

    The monitor goes black when I try to leave the area, both through portals and wp, the game freeze and quit (Command-Q) doesn't work, so I need to restart manually.
    The issue happens since yesterday, after the download of PoF second part.
    I don't have an anti-virus so it is not a conflict with that sort of apps.
    Really don't know what to do.

  • Have issues now all the time since last weeks updates , feel as if I'm wasting my time even posting this , ant does not seem interested in mac users, cannot move from area to area ,even tried teleport to a friend no use , storyline got to a kindness repaid will not load . Again black screen with title not playable ,even when i try play wow cannot move from an area , also can not switch char , or logout ,have to use command option escape keys .

  • Yifang.8260Yifang.8260 Member ✭✭

    Answering some questions, yes the 32bit client still has that beta heading! It was actually a very good client pre 2014, 2014 they made a massive game change by changing the trading post host, that in particular worsened the game, older players especially with less powerful setups will have noticed the game consumes far more memory since that awful coherent host came, also particularly for mac users using a browser when playing GW2 far more increases the chance of crashing and if not the game runs far slower than it did pre Coherent, I ran GW2 with a clogged safari with over 20tabs over a year well enough and had to stop that after coherent crashed my game over 100times, the staff also weren't able to troubleshoot the crash problem effectively, it was myself by chance figuring it out (Well 1 of the staff suggested I try to run the game from a guest/non admin acct and was from there I noticed no crashing without a browser open so part credit then…) It seemed we'd never get a true mac client but then couple of years back an Anet dev in my guild said he's working on a native client and is confident they'd have it ready soon (This was 2016!), then they sprung it on us last year and I've not heard good reviews from mac users I know in game so didn't bother with it.

    Now this fiasco with this latest patch… Yes I'd feel robbed too if I spent $200, thankfully I buy the bare minimum (Not deluxe editions etc) as I don't feel the company deserves more than that. I do feel cheated still, a major reason I defected from SWTOR to this game was this game had a mac client even if it wasn't a true one at least I didn't need to bootcamp anymore to play a mmo. From 2014 the mac client just got worse though, 2014 had big optimisation for the client, though it optimised it for windows users the mac people were affected adversely. For the newer players, did you know the forums used to have separate threads for Windows and Mac users? Logical yes? They in their wisdom merged them all for some reason so if it was hard enough to get attention for mac specific issues before it's certainly harder since they merged it! So with HoT they released the 64bit client and sadly the 32bit client I imagine for windows users too became more unstable or just not attended to, the PoF beta client made things worse still, new crashes (My client never crashed at the login window in the past the way it does now repeatedly since the PoF client)

    I don't know when they removed the 32bit client from download but it should have still been available at least till late last year.

    I've mentioned it multiple threads but may I ask you guys if you haven't to try to go to your guild halls? While there's not a great deal you can do in the hall at the least it may help to know what we still can do and maybe somehow find an answer to beat this map loading bug? I have been able to go to my hall more than half the tries so far.

  • Justin Time.7054Justin Time.7054 Member ✭✭
    edited March 12, 2018

    Let's see the bright side of life :-D I have five characters stucked in Divinity's Reach with nothing to do except change outfits... other two are stucked in Harathi Hinterlands and, well, not being able to do anything else they became quite skilled in making money farming the Tamini... only if I knew what to do with all that money. Sorry, just getting histerical.

  • Yifang.8260Yifang.8260 Member ✭✭

    The one plus side with downtime is you have much more time on your hands and rediscover real life (Good or bad), I have 1 stuck in Auric Basin most of the others DR as well.

  • Justin Time.7054Justin Time.7054 Member ✭✭
    edited March 13, 2018

    I made a Time Machine full backup, few days before the download of PoF second part... so I could reinstall the game from my copy of client 32-bit, if only there is a known way to prevent Arenanet to make me download the PoF upgrade. I suppose there is'nt, just wondering.

  • To answer your question about Guild Hall.. My Game freezes even when loading up the Guild Hall. It's not just the core Tyria Maps that are an issue for me, it's loading any kind of zone or map that is different to the one i am on. So this includes things like coming out of a fractal, going to pvp lobby, loading WvW. It is suuuuuper lame! I have pretty much stopped playing for now until this is fixed.

  • Yifang.8260Yifang.8260 Member ✭✭
    edited March 14, 2018

    I can't load the hall every time Mighty, at least before the latest small patch I was loading into it > half the time and so far that's still the only one with any chance of loading for me. I was wondering too if we use an acct without access to PoF if we'd be stuck with this problem, is a long shot but perhaps unlocking the latest story chapter could be the culprit? That's no solution anyhow as I don't want to be playing a f2p acct over one that's already paid for but more for the sake of troubleshooting and curiosity. No you wouldn't be able to load the game with an older build at all, very inflexible have been in long dungeon runs when a patch hits and that kills anyone from joining your instance…

    @Feyd Rautha.7298 said:
    Hi, for those on the Mac machines, where the 64-bit client doesn't work as well, I'm going to have to side with ArenaNet on this one. The 32bit client, is, in itself a windows emulator running 32bit windows. It ran absolutely atrocious for me and I had to use the lowest settings and was on a pretty powerful machine at the time.
    It's only with the latest 64bit clients that the game is actually coming close to the 64bit windows client.

    Feyd, you're saying the 32bit client ran terribly on a decent mac and somehow the 64bit runs very well counter to most feedback with people, often that have far greater specs than the game demands who have awful 64bit experiences so they stuck with the 32bit, which is stable or runs well. I am on a MBP 8.1 (Late 2011) still on OS X 10.7 and I still can play the game above min specs to some degree, I can play a combo of low-med settings not good fps but still playable so highly unusual your account is.

  • @Yifang.8260 said:
    I can't load the hall every time Mighty, at least before the latest small patch I was loading into it > half the time and so far that's still the only one with any chance of loading for me. I was wondering too if we use an acct without access to PoF if we'd be stuck with this problem, is a long shot but perhaps unlocking the latest story chapter could be the culprit? That's no solution anyhow as I don't want to be playing a f2p acct over one that's already paid for but more for the sake of troubleshooting and curiosity. No you wouldn't be able to load the game with an older build at all, very inflexible have been in long dungeon runs when a patch hits and that kills anyone from joining your instance…

    Well there is no point for me using any kind of f2p acc. I've been playing 5 years... so i have no interest in a new acc. I check the MAC game every 2 days or so, but am not playing until its fixed. Wayyyy to frustrating

    Im curious to know if:

    • The devs know about this happening to us MAC users - Freezing leading to having to restart the game every map change.
  • Yifang.8260Yifang.8260 Member ✭✭

    Had a session after giving up for a week or 2 of trying, no crashes! No failed loading of maps or swapping characters, albeit it's a little slower now. I am guessing the SAB patch fixed the issue, while I am displeased how anet handled it (They did nothing at least for the 32bit client as they washed their hands of it ages ago) I am glad it's playable again and felt it's important to inform others about it. So if you're a mac user with a poor experience using the 64bit client and still have the old client, or you're a Windows user that had to stick with the 32bit client the good news is for now it's working again!

  • @Yifang.8260 said:
    Had a session after giving up for a week or 2 of trying, no crashes! No failed loading of maps or swapping characters, albeit it's a little slower now. I am guessing the SAB patch fixed the issue, while I am displeased how anet handled it (They did nothing at least for the 32bit client as they washed their hands of it ages ago) I am glad it's playable again and felt it's important to inform others about it. So if you're a mac user with a poor experience using the 64bit client and still have the old client, or you're a Windows user that had to stick with the 32bit client the good news is for now it's working again!

    Thanks for the update!!

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