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If you want a direct response, you'll need to submit a support ticket. If you didn't get the confirmation email after sending in your first ticket, that means that it either went to your spam folder OR that your ticket didn't go through. If you've checked your spam folder and still don't see the email, then you need to submit another ticket.

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If you can login to account.arena.net, you should be able to login to the game. There are a few cases however where the launcher can bug and not allow you to login. Delete the folder %appdata%/Guild Wars 2, and all gw2cache folders under %temp%. You can also try bypassing the launcher using the options:-email "example@email.com" -password "example" -nopatchui

If you don't have the game installed and are running Gw2Setup.exe, rename it to Gw2.exe and place it where you want to install it. Gw2Setup can bug and show the login screen, which will always fail, whereas renaming it simply installs to its current folder.

@"Milkshake.4719" said:HELLO non existent Technical Support team can you hear me

https://help.guildwars2.com/hc/en-us/requests/new

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