Heibi.4251 Posted March 26, 2021 Share Posted March 26, 2021 I keep getting the sign in circle while trying to submit a ticket. I log in and then click support and it tells me to log in again and again and again and again. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 26, 2021 Share Posted March 26, 2021 You can use the 'Anonymous' feature to contact the CS Team.They can help you with that particular issue (circular log-in issue). Link to comment Share on other sites More sharing options...
Heibi.4251 Posted March 26, 2021 Author Share Posted March 26, 2021 Yes. That's what I did. However, the actual function is currently broken and sends you in a loop of login, go to support, click on submit a ticket, login(if you don't want to do so anonymously), go to support, etc. You can only do an anonymous submit currently. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 26, 2021 Share Posted March 26, 2021 As I said, the CS Team will help you with that log-in issue. Link to comment Share on other sites More sharing options...
Heibi.4251 Posted March 26, 2021 Author Share Posted March 26, 2021 I'm logged in, obviously. The issue is with that particular part of their website. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 26, 2021 Share Posted March 26, 2021 Again, the CS Team will assist you with the log-in issue when trying to 'Submit a Ticket'.It's not a global issue; it only affects some accounts (which the CS Team can correct). Link to comment Share on other sites More sharing options...
ArenaNet Staff Fire Attunement.9835 Posted March 26, 2021 ArenaNet Staff Share Posted March 26, 2021 @Heibi.4251 I'm sorry you're getting stuck in this loop. Thanks for dropping a note, I've reached out to someone to look into this. Link to comment Share on other sites More sharing options...
Eraden.8740 Posted March 31, 2021 Share Posted March 31, 2021 The same thing is happening to me. They told me to try another browser, disable and then re-enable java, or clear my cache. I tried all of these things and nothing has worked. No fix to this issue appears to be forthcoming. Weird thing is that I did not have this problem a month or two ago and now it exists. Link to comment Share on other sites More sharing options...
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