But why should we care how their business work. You are not their friend you are just a paying customer of their service they provide. I am more then happy to pay for the years of service they gave us but if I feel like the direction they are taking is becoming anticustomer I have the right to let me be heard. And I think you would be suprised how much money they make. But let's keep this in perspective. To pay just ONE yearly employee salary of $80,000 (not including any other benefit, and I can guarantee you, in Seattle, most salaries are much higher than this), Anet would need to sell all 30 skins (120 bucks) to 667 players. And then there is rent, advertising, insurance, etc etc etc. It takes a LOT of money to keep a business going. And, like I said, it doesn't matter how much money they make. They need to show growth and a decent ROI, otherwise investors money is better spent elsewhere. Again. You don't understand how business works. It's not as simple as you think. It's not: "Hey. We made 10 million dollars and now we have 10 million more dollars to spend on GW2 development." They have investors. They have numbers they have to hit. Otherwise, the game shuts down. And people seem OK with the game shutting down, as long as they get to choose their Mount Skin.As a business person too i have to bring the fact that you are only talking about numbers and that is a mindset of an 80's businessman.