Hello 🙂 I can't get into the game anymore at this time. I was able to get in a few hours ago by some of the work throughs. But when I was able to log on, I leveled many levels which normally would give us hero points, but did not receive any hero points at all.
Well, when you level up now, it gives you the leveling reward, then it gives you a window that says preview of upcoming rewards, like when you are under level 10 and when you level, it will say level 10, personal story unlocked etc, and at a ceratin upcoming level, 6 hero points awarded etc, level 20, personal story level 2 unlocked, along those lines.
In previous experience, after a certain number of levels all the way to 80, they give us a certain number of hero points. And we should get 398 hero points on getting to level 80. Everything was working well before this patch on 11/9. Now, after many levels, the hero points remain to be zero. And when checking the net, at level 29 I should have gotten 8 hero points, and at level 31 another 8 hero points. It stopped giving people hero points on leveling up. I don't know if it's just happening to me or to other players as well.