Sinjian.4765 Posted November 17, 2022 Share Posted November 17, 2022 (edited) I have submitted this ticket thru the game as well as my email four times (ticket numbers: 8853124, 8853138, 8848263, 8845650) and each time I get this canned ham response: Hello, Thank you for contacting us. In order to remove the authentication from this account, we will need for you to contact us directly from the account email. To do this, please send an email from the email address associated with this account to: support@arena.net When sending the email, please enter the following Subject: Authentication Removal Request Also, we understand that you have already provided the requested information. However, we will still need you to provide the information again on the new ticket you will send due to security reasons. We will assist you with this request on the new ticket you submit from your email address. Regards, Eri Guild Wars 2 Support Teamhttp://help.guildwars2.com/ I am getting fed up with the complete lack of support on such a simple request. Either update SMS with my new number or remove authentication all together. I have been effectively locked out of my account for two weeks and every time I travel, which is extensive for work. Pretty ridiculous. Sinjian Edited November 17, 2022 by Sinjian.4765 2 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 17, 2022 Share Posted November 17, 2022 You can't submit tickets 'through the game', only Bug Reports (which will garner no response). Are you using the original email address associated with your account (Account Name) to submit the ticket? Link to comment Share on other sites More sharing options...
Linken.6345 Posted November 17, 2022 Share Posted November 17, 2022 51 minutes ago, Sinjian.4765 said: Why is this something you have to do for us anyway?! If we can login to our account then we should have control over this setting. To answer this you said in the other thread. It is because you can be hacked and if they could just switch the number you would be locked out of your account for even worse reason. As above posted asked are you useing the correct email? If not do as they support personel ask and send email from the account email to them with the information like they have asked would be the correct thing to do going forward. Link to comment Share on other sites More sharing options...
Sinjian.4765 Posted November 17, 2022 Author Share Posted November 17, 2022 Yes, I am using the email that they always send me updates and information to. I have also sent emails from the email account associated with purchases. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 17, 2022 Share Posted November 17, 2022 Are either of those the email associated with your Account Name (the email used to log into the game)? That would be the email you must use tosend correspondence. Link to comment Share on other sites More sharing options...
Sinjian.4765 Posted November 17, 2022 Author Share Posted November 17, 2022 yes Link to comment Share on other sites More sharing options...
Sinjian.4765 Posted November 17, 2022 Author Share Posted November 17, 2022 Im not even getting an immediate response of ticket submission to my email acct email. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 17, 2022 Share Posted November 17, 2022 If you have been using your Account Name email, as stated above, and aren't getting any response, how is it you are getting the same response each time, as noted in the OP??? Link to comment Share on other sites More sharing options...
Tiviana.2650 Posted November 17, 2022 Share Posted November 17, 2022 (edited) 1 hour ago, Inculpatus cedo.9234 said: If you have been using your Account Name email, as stated above, and aren't getting any response, how is it you are getting the same response each time, as noted in the OP??? Im thinking what he means is a non canned response as he stated in the op. they are very busy I expect you have been contacted by now, go to the support page and look at tickets Edited November 17, 2022 by Tiviana.2650 Link to comment Share on other sites More sharing options...
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