Miasatra.7260 Posted June 28, 2023 Share Posted June 28, 2023 I just pre-purchased SotO, the Ultimate edition, and got the other items, but not the gems. Not sure what to do or who to message about this so all help is welcome. Thanks! 1 Link to comment Share on other sites More sharing options...
Rockhound.9605 Posted June 28, 2023 Share Posted June 28, 2023 Probably just need to wait for a bit. I remember that this exact thing happened with the purchase of EoD Ultimate. The gems arrived a while after everything else. And as I was typing this reply, my Gems just arrived. The gems arrived an hour or two after the purchase of the SOTO expac. Gems must be handled by a different (and slightly slower) process. 2 Link to comment Share on other sites More sharing options...
Xanhawk.3806 Posted June 28, 2023 Share Posted June 28, 2023 Wait. When I Pre-ordered EOD it took a few hours to process the gems. If you don't see them after 24 hours, contact support in game. 2 1 Link to comment Share on other sites More sharing options...
Miasatra.7260 Posted June 28, 2023 Author Share Posted June 28, 2023 Thanks! I will wait and give it a day or so then contact support. Link to comment Share on other sites More sharing options...
Schimmi.6872 Posted June 28, 2023 Share Posted June 28, 2023 For the last expansions it was usually mentioned somewhere during the buy process, that it can need up to 72h to get the gems (which was afaik a protection against creditcard fraud). 2 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted June 29, 2023 Share Posted June 29, 2023 I just purchased, and it is, indeed, stated that Gem delivery can take up to 72 hours. As always. Link to comment Share on other sites More sharing options...
Zaviamoon.4569 Posted June 29, 2023 Share Posted June 29, 2023 From my experience with both 10 old accts and new accts the older accts get the Gems real fast while the new accts all had to wait the 72 hours. Link to comment Share on other sites More sharing options...
Luthan.5236 Posted June 29, 2023 Share Posted June 29, 2023 Yes it says up to 72 hours. Got mine pretty fast this time. I think the last time it took longer. What Zaviamoon (must have a lot of money lol) said ... might be true. Might be extra security measure for the newer accounts. Link to comment Share on other sites More sharing options...
Alex Gabriel.2806 Posted June 29, 2023 Share Posted June 29, 2023 Just purchased the ultimate edition and didn't receive gems either. so i guess i just need to wait up to 72H, but my account is not new is prob 2 years old.... 1 Link to comment Share on other sites More sharing options...
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