Yieringra.8742 Posted December 23, 2017 Share Posted December 23, 2017 Anyone faced the same dilemma? Sucks. Link to comment Share on other sites More sharing options...
Charrbeque.8729 Posted December 23, 2017 Share Posted December 23, 2017 The only thing you can do is click support at the top of the page and file a support ticket. Tell them the character name you're having problems with. If they can't fix it, update your ticket and ask if they can manually move your character to another map you have access to. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 23, 2017 Share Posted December 23, 2017 Occasionally, using the command line argument -prefreset will work.If not, as above, contact the CS Team via the 'Support' link above/below.Good luck. Link to comment Share on other sites More sharing options...
Yieringra.8742 Posted December 24, 2017 Author Share Posted December 24, 2017 Hi guys, thanks so much!However, I have another character and my curiosity got the better of me. I decided to go in the Iron Marches where this problem first appeared on my Elementalist. Now, on my Ranger, the game won't load the Iron Marches map, again.... Link to comment Share on other sites More sharing options...
Yieringra.8742 Posted December 24, 2017 Author Share Posted December 24, 2017 So I tried the -prefreset option and unfortunately, it still doesn't work. I am in an infinite loading screen loop and none of my characters who need to log onto the Iron Marches zone on EU Desolation cause the game to stop progressing through this screen.I submitted a ticket but I think CS will get back to me on January as per their tweet...I love this game, this is really unfortunate. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 24, 2017 Share Posted December 24, 2017 The CS Team works 24/7/365, so I would not expect January, for sure. I just had an interaction with them, and received a response within seconds.Here's a quote from yesterday's email:Dec 23 at 10:45 PM (PST)We're here to help you 24/7! If another issue arises, feel free to contact us again. :-)Regards,GM Ultra ViperGuild Wars 2 Support Team(That tweet is regarding the Devs and regular staff, not the CS Team.)Good luck. Link to comment Share on other sites More sharing options...
Yieringra.8742 Posted December 24, 2017 Author Share Posted December 24, 2017 Thanks for the reply once again!I submitted a ticket roughly 2 days ago with no response... strange.No matter, I'll just be patient! Link to comment Share on other sites More sharing options...
ReaverKane.7598 Posted December 24, 2017 Share Posted December 24, 2017 @Yieringra.8742 said:Thanks for the reply once again!I submitted a ticket roughly 2 days ago with no response... strange.No matter, I'll just be patient!Did you submit a ticket on the support page or a ingame bug report?Because they'll usually reply to tickets quite quickly, but don't respond to ingame bug reports individually at all. Link to comment Share on other sites More sharing options...
Yieringra.8742 Posted December 24, 2017 Author Share Posted December 24, 2017 I posted on the Support page. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 24, 2017 Share Posted December 24, 2017 As long as you received the near-immediate automated response, your ticket will be working its way through the queue. I'm sure you will hear back soon. :) Link to comment Share on other sites More sharing options...
Yieringra.8742 Posted December 24, 2017 Author Share Posted December 24, 2017 Thanks, I really hope so! Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 24, 2017 Share Posted December 24, 2017 Whilst awaiting a reply, you could try a -repair of the client (instructions found in the Knowledge Base accessed via the 'Support' link above/below and 'Search - Repair').Good luck. Link to comment Share on other sites More sharing options...
Yieringra.8742 Posted December 25, 2017 Author Share Posted December 25, 2017 Tried it just now, unfortunately to no avail... :( Link to comment Share on other sites More sharing options...
Yieringra.8742 Posted December 29, 2017 Author Share Posted December 29, 2017 Hi everyone,I hope your Xmas holidays were great and your upcoming NY celebrations will be even better.I formatted my PC, reinstalled GW2 from scratch and listened to some advice from GW2. They've been relatively slow but helpful.Unfortunately, we haven't, for the moment been able to fix my problem. We've tried using the Game Advisor solution, doing an "MSCONFIG" startup disable, resetting my router multiple times but no luck.Suggestions, anyone? Everything and anything constructive will be so helpful.Thanks all! Link to comment Share on other sites More sharing options...
Healix.5819 Posted December 29, 2017 Share Posted December 29, 2017 It's possible to get stuck in an invalid map, which makes it impossible to load the character. Worst case, support has to actually fix the character. You can also try to guest to a different server in an attempt to get into a different instance. Use -maploadinfo to check which IP you're on and what it's actually doing.Try running the game on port 80 or 443 (-clientport 80). To be complete, try a VPN. TunnelBear is popular choice, while proXPN and WTFast are recommended by support. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 30, 2017 Share Posted December 30, 2017 Glad to hear you found the CS Team there, and willing to assist.You can update your ticket to let them know none of the 'fixes' have worked, and ask if they would be so kind as to move your character for you.Good luck. Link to comment Share on other sites More sharing options...
Yieringra.8742 Posted December 31, 2017 Author Share Posted December 31, 2017 Hello community,I listened Healix's advice (used a VPN) and Iron Marches booted up instantly. It's rather annoying but, what is done is done.ArenaNet assured me they shall escalate the matter to see why I cannot strangely log into this one map on Desolation EU (Iron Marches). That damned Mastery Insight. This has been stressful and I really don't want to be locked out of one area simply because I cannot log onto that IP. Pft.Thank you all for the support! Link to comment Share on other sites More sharing options...
Healix.5819 Posted December 31, 2017 Share Posted December 31, 2017 Try tracing the IP to see how far it goes and compare it to an IP that you can login to. Use -maploadinfo to get the IPs, then open a command prompt (cmd.exe) and enter the following to trace it, substituting your own IPs:tracert #.#.#.# Link to comment Share on other sites More sharing options...
Angina.2356 Posted June 24, 2018 Share Posted June 24, 2018 Hello Yieringra,I would like to ask did you find the way to fix this problem without VPN etc. and did support team find any clue because I got the same problem now in Brisban Wildlands with Necro and i guess with Ele in LA Aerodrome :/ Link to comment Share on other sites More sharing options...
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