amazoniks.2390 Posted February 14, 2018 Share Posted February 14, 2018 Answer to my ticket Ticket #6801791. Its been created 3-4 days ago! Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted February 14, 2018 Share Posted February 14, 2018 The alloted time for responses is 72 hours, barring high volume or a more difficult request. Alas, posting on the forums does not speed up the process.Good luck. Link to comment Share on other sites More sharing options...
RoseofGilead.8907 Posted February 14, 2018 Share Posted February 14, 2018 Support doesn't read the forums, so making posts here won't get your ticket through the queue any faster. They'll get to you when they can. Try to be patient, and try to avoid making rude comments (ie. telling them to "wake up"). Link to comment Share on other sites More sharing options...
Neural.1824 Posted February 15, 2018 Share Posted February 15, 2018 @Inculpatus cedo.9234 said:The alloted time for responses is 72 hours, barring high volume or a more difficult request. Alas, posting on the forums does not speed up the process.Good luck.Wait, so they've completely removed/given-up on the thread that allowed people to post information on support requests that had gone beyond the 72hour window? Wow. Wonder why that would be. Link to comment Share on other sites More sharing options...
Seera.5916 Posted February 15, 2018 Share Posted February 15, 2018 @Neural.1824 said:@Inculpatus cedo.9234 said:The alloted time for responses is 72 hours, barring high volume or a more difficult request. Alas, posting on the forums does not speed up the process.Good luck.Wait, so they've completely removed/given-up on the thread that allowed people to post information on support requests that had gone beyond the 72hour window? Wow. Wonder why that would be.Possibly because many would post their tickets there well before the 72 hour mark. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted February 15, 2018 Share Posted February 15, 2018 @Neural.1824 said:@Inculpatus cedo.9234 said:The alloted time for responses is 72 hours, barring high volume or a more difficult request. Alas, posting on the forums does not speed up the process.Good luck.Wait, so they've completely removed/given-up on the thread that allowed people to post information on support requests that had gone beyond the 72hour window? Wow. Wonder why that would be.It was removed long before migrating to these new forums. That was more of a Gaile thing; it didn't see much interaction after she moved on. Link to comment Share on other sites More sharing options...
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